Customer Ratings & Reviews
- Model:
- 55S405
- |
- SKU:
- 5878703
Customer reviews
Rating 4.5 out of 5 stars with 3486 reviews
(3,486 customer reviews)Rating by feature
- Picture Quality3.6
Rating 3.6 out of 5 stars
- Sound Quality3.2
Rating 3.2 out of 5 stars
- Brightness3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers highly value the 55" Class 4 Series 4K UHD Roku TV for its exceptional picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have experienced issues with durability, remote control, short lifespan, screen issues, and warranty, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watching this tv it’s as if your are watching 2 different television the the black and dark area is such poor quality and nice crisp color in the lighted area I am returning this tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are not satisfied with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 5 out of 5 stars
Nice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV on sale and it works fine. Large TV too.
I would recommend this to a friendRated 5 out of 5 stars
Amazing for the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV for the price! The image is awesome!
I would recommend this to a friendRated 5 out of 5 stars
Great Tv!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! The screen is super clean and crisp.
I would recommend this to a friendRated 5 out of 5 stars
Excellent tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my tv with Netflix and UTUBE and enjoying.
I would recommend this to a friendRated 3 out of 5 stars
Better 4ks out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was not as I expected with the new technology. My regular 4K TV gave better resolution, I thought. Easy to assembly. Setup on the TV is tedious. Returned it. Forgot the remote and got charged for it.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must say buying this TV was a mistake. 1. The remote has no numbers. NO NUMBERS??? Meaning that one has to scroll through all the channels to get to the one you want. 2. Set-up takes hours because of AWFUL PROGRAMMING. Roku forces the user to sit through the download of 63 paid/streaming channels whether you want them or not. They ask and demand answers to personal questions about your household. There is no escape from this endless nonsense. I don't care how good the picture is. DO NOT BUY this waste of time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry for your frustration with your tv. You should know that during the set up process, you can select which streaming channels (Amazon, Netflix, YouTube. Etc) are installed On your TV. The typical set up process typically 10 to 15 minutes.., You can simply remove them with just a few keystrokes. Hope that helps. If you have any questions, we are here to help. Feel free to reach out to us. Thanks, TCL support
Rated 5 out of 5 stars
Great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my husband. He absolutely loves it.
I would recommend this to a friendRated 2 out of 5 stars
Great if it works, 2 TV's, both died after 2 years
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st one purchased on 8/30/17, died 2019. 2nd one purchased 4/25/19, died 2021. Both time something went wrong with the video, first time the screen was extremely low in brightness, the 2nd time video went out completely. Several menu items do not retain their settings, e.g. when selecting to have close captioning on mute, it only works 1 time and then the TV forgets it. Geek Squad warranty gives us the run-around, not as good as other warranty companies. Long wait times for service (about 9 days).
No, I would not recommend this to a friendRated 1 out of 5 stars
Dead After Short Life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret to inform any who might be concerned that my TCL Roku 55 inch has died, October 22, 2020. It was 23 months old, having been purchased here at Best Buy in November 2018. In depth conversation with technicians at TCL resulted in, "Sorry." I am sad and not sure I want to spend money on a TV with such a limited lifespan. RIP TV. Maybe the COVID virus got you - but I GOTTA have a TV, being in lockdown! Expressions of sympathy are welcome but no flowers please.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Gets hung up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality and speed through features, however, sometimes it gets hung up and will turn on with no picture. I have to unplug it to get it to work again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lindsey,
We're sorry to hear that you seem to be experiencing some trouble with your TV. We would like to look into this so that we can better understand what you are seeing. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth the budget cost!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv because it was about $350. There was also a Samsung available at the time on sale for about $400. Both had the same specs on the box, so decided to try the TCL since it was cheaper. First of all, the color quality is HORRIBLE. It is far from true to natural color and couldn’t be adjusted properly. Also, the resolution quality was severely lacking, and couldn’t upscale the picture nearly as well as it should have. Also had issues with light spots on the screen. Long story short, we returned it and bought the Samsung nu6900 for $50 more and got a MUCH better TV and picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Delaney,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. We will continue to make improvements to ensure our customers the best experience possible. Best of luck & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 2 out of 5 stars
Lasted less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 2 years, led went out and it was no longer backlit. Seems like a common problem as I researched this.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Roku Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Roku Tv and thus far have had no real issues with it. The picture quality isn't quite what i expected it to be. But for the most part, it was a dexent purchase for the price got it for.
I would recommend this to a friendRated 3 out of 5 stars
On/off light too bright for bedroom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a white light to turn in and off. This light illuminates in a dark room which is how I like my bedroom. I cover the bright light every night before going to bed.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 2 out of 5 stars
Tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv went out after about 2 years and to repair it cost more then getting a new one.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 1 out of 5 stars
TV did not last 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a pretty good value for the money. It had a decent Picture . The sound could have been better but for a budget TV it was pretty good. This was up until last night 15 months from date of purchase and the picture went out completely. Tried reseting the TV but nothing helped.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Great product for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice tv for the price. I've owned it for almost year no problem as of yet. Except for a tiny purple line that running from top to bottom but cantaloupe see it unless I'm right up on the tv.
I would recommend this to a friendRated 1 out of 5 stars
This TV Is garbage, and fragile.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL is a joke, they sell garbage TV's that wont hold up to a simple relocation. Yesterday I was relocating this tv to bedroom, and upon turning it on the screen was somehow cracked, the worst part is you call them to help remedy, and they put the blame on you for breaking the egg shell thin screen. Wish I could rate 0 stars. Do yourself a favor, buy from a different company.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Leon,
We’re sorry to hear that you're having issues with your TV. Our TVs are carefully designed and engineered to give our customers years of entertainment. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
OKAY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like they say..."you get what you pay for ". They need to up their quality game...poor product quality. I won't be getting any products from them any time soon.
No, I would not recommend this to a friend