Customer Ratings & Reviews
- Model:
- 55S405
- |
- SKU:
- 5878703
Customer reviews
Rating 4.5 out of 5 stars with 3486 reviews
(3,486 customer reviews)Rating by feature
- Picture Quality3.6
Rating 3.6 out of 5 stars
- Sound Quality3.2
Rating 3.2 out of 5 stars
- Brightness3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers highly value the 55" Class 4 Series 4K UHD Roku TV for its exceptional picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have experienced issues with durability, remote control, short lifespan, screen issues, and warranty, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
i should have gone bigger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see the difference between 4K and 1080 p. Maybe it’s the brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Buds,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Also remember that if you are watching content that is not 4K, the TV is upscaling the picture. For best picture quality, you would want to view content that is native 4K resolution. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Don't do it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A year and a half and the screen went out on this TV. Do not buy! Lots of similar stories online of the LED Backlight going out. Also had frequent software issues throughout it's short life.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Rated 1 out of 5 stars
Bad buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is hard to use and the TV loses the internet signal a lot. Wish I had gotten a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi magiccar60,
We're sorry to hear that your TV is having trouble staying connected to the Internet. We would be more than happy to look into this for you and see if there is any way we can assist you. To best help we would first need to gather more information from you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like that i cant watch youtube and its not a smart tv.
I would recommend this to a friendRated 3 out of 5 stars
Not as good as I was told
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as good. But good TV looking for one 4 bed room
I would recommend this to a friendRated 3 out of 5 stars
Yeah!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, but the board broken after 2 months of use.
I would recommend this to a friendRated 3 out of 5 stars
Poor black shades
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is very hard to see in dark scenes. Not good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Heath,
While watching a show or movie you can change the picture settings to better suit that specific content. By pressing the asterisk (*) button on your TCL Roku Remote it will open the Options menu, and you can change settings like TV brightness, Picture Mode, and access Advanced picture settings. Additionally, if you download the free Roku mobile app you will gain access to more features and settings to help adjust the TV to your personal preference. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
The tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent television and it works for my needs..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Majorcarrats,
We're thrilled to hear that you are enjoying your TV. Did you know that there are many options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Additionally, you can program the TV to power on to a specific input by going to Home>Settings>System>Power>Power on. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy this TV.. I purchased it new at my local Best Buy store with a Geek Squad protection plan. Less then 3 months go buy and I have horizontal green line in the tv. I called the geek squad service. they can not help me and pass me onto the factory service! They had me on hold for over an hour. sent 4-5 photos plus a online photo of my proof of purchase, from Best Buy showing the Geek Squad purchase and they are still stalling on replacing/ and or fixing it. Buy a real Name Brand!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
We're truly sorry to hear that you are having trouble with your TV and have not yet received help. All of our new TVs come with a one-year parts-and-labor warranty for those rare times problems arise. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
love the hdr picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.won't play a lot of video playbacks on usb besides that.
I would recommend this to a friendRated 3 out of 5 stars
Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works, it has the built-in things that are advertised.
No, I would not recommend this to a friendRated 3 out of 5 stars
Affordable price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with adjusting color and picture screen
I would recommend this to a friendRated 2 out of 5 stars
picture and audio died after 2 yrs.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was fine until picture and audio died just a couple weeks past 2 yrs, of ownership....when the warranty was no longer effective. The company wouldnt give credit towards new TV. out of luck. Will try purchase of new Samsung TV.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not a t.v. for 1080 viewing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a 4K TV but the upscaling on it is terrible. If you are someone that watches 1080 HD all the time this is not the TV for you. I streamed 4K content and the picture was good but everything else was below average. Lots of other TVs out there with better picture quality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .sorry that you’re not getting the results of 1080 P upscaling that the majority of and users and professional reviewers are getting. We feel that with adjusting, you could get satisfactory results that they are. For some help, please email us at [email protected] with your contact information and someone will get back to you right away. Thanks, TCL USA support
Rated 2 out of 5 stars
So-So
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The low price was the major factor in my purchase of this TV. The picture quality is fair, wish that it was better. Major annoyance is that when the TV is powered on, it doesn't automatically display the last used input, the preferred input must be selected.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry that you missed it… Simply go to settings/system/power from your home screen, and they are you could have the TV power up to the home screen, your last used input , or any active input. Hope that improves your enjoyment of the TV! Thanks, TCL support
Rated 1 out of 5 stars
Poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control board went out 6 months after purchasing it! Geek squad took 3 weeks to complete an easy fix, I don't even know why I paid extra for Geek squad. They also gave me a used control board with another person's information on it! I will not go to best buy again to buy a tv! Extremely unhappy!
No, I would not recommend this to a friendRated 3 out of 5 stars
Clear, crisp picture.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good on operating this T.V. Ask me later.
I would recommend this to a friendRated 2 out of 5 stars
Lasted 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good while it lasted. After the original warranty it started to black out. The only repair center is in India. Now awaiting for my Samsung to arrive ( yes, I purchased an extended warranty this time!).
No, I would not recommend this to a friendRated 1 out of 5 stars
TV died in 2.5 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in March 2018. With average of 2 hours of daily use TV display stopped working. I can still hear the audio but no video. I did hard reset the TV, took out power code for 5 minutes and plugged it back, no luck. The TV is out of warranty so now I’m going to throw it away and would not buy TCL product again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Screen busted
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really liked this TV but after 2 and a half years there is now a solid green line on the screen. Don't expect a budget TV to last 3 years I guess. Will probably have to scrap for parts.
No, I would not recommend this to a friend