Customer Ratings & Reviews
- Model:
- 55S405
- |
- SKU:
- 5878703
Customer reviews
Rating 4.5 out of 5 stars with 3486 reviews
(3,486 customer reviews)Rating by feature
- Picture Quality3.6
Rating 3.6 out of 5 stars
- Sound Quality3.2
Rating 3.2 out of 5 stars
- Brightness3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers highly value the 55" Class 4 Series 4K UHD Roku TV for its exceptional picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have experienced issues with durability, remote control, short lifespan, screen issues, and warranty, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black screen 1 day after the warranty ran out. absolute trash. Best Buy model only. this thing is a waste of money.
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
Won't last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for a year and a half. Than the screen went black. No warranty after a year.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi khaos,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television last Christmas for my son and it only work two weeks before it stopped working. Took several phone calls this TCL for them to finally send someone out to repair it. They said it had a broken circuit board.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry to hear about your experience with your TV. What you’re describing is definitely not normal. We would like to help. Please email us at [email protected] and reference this post along with your contact information and we will get back to you right away to help.
Best Regards,
TCL USA support
- Cons mentioned:Screen
Rated 1 out of 5 stars
After 1,5 year TV screen shows some screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1,5 watching TCL TV Screen starting to show us some scratches
No, I would not recommend this to a friend Rated 2 out of 5 stars
Sort life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tcl 55 only last about a year this is the 3rd one I've had , black screen of death , even if you get geek squad it will be extremely rough getting a warranty fulfilled this tv
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pure garbage. Almost to the year it went out just when manufactures warranty went out
No, I would not recommend this to a friend Rated 2 out of 5 stars
Well I did love it...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.7/6/20 the picture went out today. Of course the warranty ended a little over 3 months ago. Tried all the tricks and tips everyone has put out there to get it to work but no go
No, I would not recommend this to a friendRated 1 out of 5 stars
WORST TV DONT BUY!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV November 2018 the volume started going crazy 2 weeks ago called TCL and they basically told me they can do nothing about. being trying to contact best buy but they keep ignoring my emails. Reading the comments I realize that most people start getting issues right after warranty expires.
No, I would not recommend this to a friendRated 2 out of 5 stars
Decent TV, but it won’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TCL Roku interface. But the quality of these units is awful. Main board failed 2 years in. I get this is a value based line but I’d expect more than 2 years
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working within a year and half. No where to go to try to find what was wrong.
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
Not buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen stop working after a year. Do not buy!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tita.
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Oppsss ... picked the wrong one :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to put on the wall in the bedroom. It kind of looks ok, but the audio is an issue .. they designed this to go to a sound systems ... but yet, there are speakers in the tv???? There are only 3 levels of sound that way. Bummer. Also, I have to keep doing a reset because the sound keeps disappearing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV is designed to be used by itself without the need to attach external speakers. Some customer elect to add speakers or a soundbar to better fit their personal preference. The problems about sound that you have described are rather odd. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Big TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart TV is smart. It looks good on my wall. Lots of figures that makes you wan5 this tv.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Debber,
We're thrilled to hear that you are enjoying your new TV! Did you know that there is also a free Roku mobile app that you can download on a smartphone or tablet to use with your new TV? Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. It will go black on you in 2 years and you will be S.O.L too
No, I would not recommend this to a friend Rated 2 out of 5 stars
Worked for about 10 months then died
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for not even a year then it stopped working black screen on startup never came on. Will not be buying another
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Wack TCL
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV died within 2 years and wasn't used as much, I would not recommend if you're a gamer especially
No, I would not recommend this to a friend Rated 1 out of 5 stars
Don't waste money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This must be the worst TV that I have ever had & the Customer Service at this Chinese Company is non-existent! Do not waste your time or money on this Company's products. The TV went out within 18 Months!
No, I would not recommend this to a friendRated 1 out of 5 stars
I DO NOT recommend this TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product and customer service! It lasts for about four months now. If you want a disposable TV this would be the one to buy. Save yourself a big headache and don’t purchase this product.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
doesnt last very long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tv was fine, then quit working suddenly for no reason, should work longer than 2 years
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
The TV is not working 6/10/2020
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not working 6/10/2020. Not even 2 years old Screen blank
No, I would not recommend this to a friend