Customer Ratings & Reviews
- Model:
- 55S405
- |
- SKU:
- 5878703
Customer reviews
Rating 4.5 out of 5 stars with 3486 reviews
(3,486 customer reviews)Rating by feature
- Picture Quality3.6
Rating 3.6 out of 5 stars
- Sound Quality3.2
Rating 3.2 out of 5 stars
- Brightness3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers highly value the 55" Class 4 Series 4K UHD Roku TV for its exceptional picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have experienced issues with durability, remote control, short lifespan, screen issues, and warranty, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 5 out of 5 stars
Great Purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I visited Best Buy on Thanksgiving looking to cheaply upgrade our older, 42" living room TV. Despite a sales rep raving about the TCL, brand loyalty and recognition led me to stick with the $399 Samsung 6300 50" I was already holding on to. Once home, not only did I find that the 50" is not a big upgrade from 42", but the Samsung had few issues to which I needed to return it (input button not working, couldn't connect to wifi). I spent the rest of the night researching the biggest and best TV black Friday had to offer in the $300-500 range, and found that the TCL was consistently getting high ratings. The next morning, I swapped the the Samsung for the TCL, and I've a happy camper since. If you are looking to buy on a budget like I was and can get over a sort of generic looking "TCL" logo at the bottom, I really think you'd be hard pressed to find a superior 55" TV in the $400 price range ($379 in my case). The colors are great and 4k video looks amazing. I haven't learned all the technical aspects of today's TV's, but I know I enjoy the picture more than the Samsung (in all fairness, I could not access apps or my Firestick to test the 4k). I have ample HDMI inputs (compared to only 2 with the Samsung). And just to be clear, I'm not hating on Samsung as much as I am touting the prowess of the TCL. I gather that one I bought was their "entry level" UHD TV, I will likely still consider the brand again when I'm ready to sell out some $$$$ on a more high end TV. As mentioned on other reviews, if quality is your aim then yes, there is better to be bought, but if you're seeking a solid TV on limited budget, you can't go wrong here. My only downsides with this TV is that with the nature of the remote, I have to keep other remotes close by as well, and I do wish I could control the soundbar through the TV (according to a reviewer, it can be done, maybe brand specific).
I would recommend this to a friend Rated 1 out of 5 stars
Not satisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally disappointed in Geek Squad Protection, I have this protection for my television for 5 years, accidentally my son broke the screen and they could not solve the problem now they are charging me for a guarantee that covers absolutely nothing ..... very dissatisfied
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
TCL 55" TV only Lasted 3 years. Screen went Black
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV Lasted 3 years then the Screen went Black. And Now I have to buy a new TV.
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
Backlight issues after 22 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight went out after 1 year 10 months of normal daily 4 hour average usage.
No, I would not recommend this to a friend Rated 2 out of 5 stars
I liked the TV up until this morning.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was purchased on 6/28/20 and I thought it was great. For some reason, this morning, the TV will not show a picture.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on Feb. 10, 2019. TV will no longer turn on and it's only April. I bought the extra Geek Squad protection, but they didn't seem interested in helping me, sending me to TCL directly. They aren't being quick about sending someone out to fix it, or very good at communicating.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Satori,
We're sorry to hear about your TV and your experience thus far. Rest assured, our Customer Advocacy Team is here to help and support you. We would be more than happy to review your case for you and ensure that you up to date on the current status of your TV. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It depends
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently it's a gamble if you receive a unit with real bad back lighting bleeding (which I received) and one without. Returning it tomorrow.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
We are sorry to hear about your experience and that you seem to be having some difficulties with your TV. If you still have the TV, we would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Will not buy again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted a bit over 2 years before the backlight LEDs went out.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv just died today, just after 2 years and 2 months. Out of the blue.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not the best quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was user friendly and good, but it started having a line across the screen after only 2 weeks. Best Buy was great about taking it back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jmc305,
We are sorry for the inconvenience. If there are any issues you come across in the future please reach out to us at [email protected] with your contact information and reference this review, and a member of our Customer Advocacy Team in California will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cheap Product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 18 months, and only black screen appeared and tried all options to reset nothing worked
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
TCL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead screen after 2 years and 3 months. This is a very common problem
No, I would not recommend this to a friend Rated 1 out of 5 stars
Low quality overall
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound speaker worst then most smartphones. Image quality bad and prepare yourself to buy a new one after 12 to 16 months, or overpay for extended warranty. If you’re swatching something that has dark image you’ll see white spots all over. Don’t buy TCL
No, I would not recommend this to a friendRated 2 out of 5 stars
Wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not a fan of this roku tv, the picture is ok but not that great. But for the price it's an ok buy if you need something.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trecord,
We're sorry to hear that you are not seeing the same great picture quality a majority of our customers are seeing.There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access advanced picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Display turns yellowish after long watch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV consider budget but display turn yellowish after you watch continuously for long time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We apologize for the problems you are experiencing with your TV. It is definitely not normal. We would like to look into this further for you. Please email us at [email protected] and reference this post along with your contact information and we will get back to you right away.
Thanks, TCL support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Didn't last long.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two years screen went blank. Wasted my money.
No, I would not recommend this to a friend Rated 1 out of 5 stars
crapped out in 17 months of use.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had all the features and good screen quality but it only lasted though 17 months of use. TCLis a bit cheaper but it is not worth it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Has sound but no picture
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little more than 1 year after purchasing the picture went black but I still have sound. I’ve tried resetting it & a couple other suggestions I’ve found online but still no picture. Right after turning the tv on I can see the TLC Roku title screen quickly but then the picture goes black again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Great.....for about a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked perfectly for just over a year but last week I turned it on and no picture, just black. I could hear the sounds of going through the menu but just couldn’t see anything. Super disappointed
No, I would not recommend this to a friendRated 2 out of 5 stars
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was poor. We returned the TV within a week. Also didn't like that it forced us to register for ROKU.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Charge,
Thank you for providing your feedback. We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support