Customer Ratings & Reviews
- Model:
- 55S405
- |
- SKU:
- 5878703
Customer reviews
Rating 4.5 out of 5 stars with 3486 reviews
(3,486 customer reviews)Rating by feature
- Picture Quality3.6
Rating 3.6 out of 5 stars
- Sound Quality3.2
Rating 3.2 out of 5 stars
- Brightness3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers highly value the 55" Class 4 Series 4K UHD Roku TV for its exceptional picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have experienced issues with durability, remote control, short lifespan, screen issues, and warranty, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Top 55”
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in the product of this tv! The black screen happened. Tried resetting, and did a manual reboot. There is reviews all over online that this keeps happening. Might be a great tv if you buy the warranty and like to replace it every 1to 3 years. That’s the average expectancy of this tv! Will never buy TVs again!
No, I would not recommend this to a friendRated 1 out of 5 stars
TV died today
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you buy a tv you would expected it to last more than 2 years. Unfortunately not the case with this junk. I will never purchase a TCL TV again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Very Bad! Picture - Exchanged for another TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL Smart TV was very disappointing. The picture quality was terrible. Exchanged it for another Smart TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Laptop is fine except for the obnoxious noise.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop since March and it needs to be repaired for the second time in 4 months for an obnoxious noise. The fan was supposedly the issue the first time. It was supposedly replaced. Less than a month later it's making the same noise. This is the 5th HP laptop in my family and it's really disappointing to have this experience after so many quality laptops over the years.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do Not Buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for a about 2 years and it is no longer working. There is no picture and of course the warranty has expired. I have never owned a tv that needed to be replaced in under 7 years. I will NOT buy or recommend this brand ever. Waste of money!!
No, I would not recommend this to a friendRated 1 out of 5 stars
How could anyone be okay with this??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture.. the colors are so distorted and blurry, the pictures comes out very yellow on most settings, this isnt 4k or hdr im sorry but its not, get yourself the X900F, youll thank me later.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Garrett,
Thank you for providing your feedback. We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
great cheap tv for what we needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great cheap tv for our rental prope good price and great picture
I would recommend this to a friend Rated 1 out of 5 stars
Stay away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV less than 2 years. It's garbage, LED backlight is fried. It appears to be a common problem with this TV. But if you only want it for a year, then go ahead and get it.
No, I would not recommend this to a friendRated 1 out of 5 stars
TLC Rocky tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this TV about 9 months and we have no picture just sound. The customer support at TLC said it will take 7-10 days to get it fixed. I have really never liked this TV very user unfriendly. I would not recommend this TV
No, I would not recommend this to a friendRated 1 out of 5 stars
RESEARCH BEFORE PURCHASING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please Google search for the model number of this television before buying it. This TV will last you tops 2 years, . LED/Backlight will go out.
No, I would not recommend this to a friendRated 2 out of 5 stars
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap price = cheap Tv. Mediochor picture. Lousy sound. Oh well, not out too much?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry for your issues you are having with your tv. Our customer advocacy team in Corona Ca is here to help. All new TCL TVs have a one-year warranty. If you email us at [email protected] with your contact info and reference this review, someone will get back to you right away to help. Thank, TCL Support
Rated 1 out of 5 stars
TV Made Noise, Cut Off and Wouldn't Power On
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TCL 55 inch TV on October 7, 2018. On the evening of November 26, 2018 the TV made a strange noise, cut off and would not power back on. Thank heaven I bought a service contract.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CatPerson,
Thank you for providing your feedback. We're so sorry to hear that you seem to be experiencing some trouble with your TV. It is good to see that you bought a service contract. If you require further assistance, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died in 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it lasted which turned out to be 18 months to the date. Turned it on today and no picture, but there is sound. A black screen. Tried resetting and nothing worked. LEDs need replacing.
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not like that you can only change channels seq
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like that you can only change channels sequentially.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TeddyBear,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
nice at first
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was on sale, under $300. lasted a 1 year, had to replace
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jchase,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
My TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is in blackout mode not even 2 years after purchasing I did everything I could to reset but nothing worked I’m very disappointed I. The quality.
No, I would not recommend this to a friendRated 2 out of 5 stars
Bad Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this TV but it had a really bad picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brooklynian,
Thank you for taking the time to provide your feedback. We're sorry to hear that you are not seeing the same great picture quality that a majority of our customers are seeing. As you mentioned, we have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We understand every individual has their own preferences. There are many different picture settings you can alter both on the TV and through the free Roku mobile app. Altering these settings allows each individual to configure the TV to fit their personal preference. The free Roku mobile app also works as a remote to toggle sound and volume in addition to features like private listening. Hope this helps and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
decent budget TV...that's it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's only a decent TV not 4k, movie's look like HD
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rengi,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Complete garbage!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv in October of 2018 and it just suddenly went out on us!!! A tv like this should last at least five or so years, not for a year and a half! I am never buying TCL again!
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 4 out of 5 stars
Excellant Picture, Easy Set Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review....This 55" TCL has a Great Picture, good sound, very easy set up and at less than $400.00 is a Great Bargain. The only things that I have found wrong with it so far is I get a strong smell coming from it when I first turn it on lasting up to 20/30 minutes. The smell doesn't go completely away but isn't as bad as with start up. I'm still wondering if I should return it because of this. The other thing that you need to be aware of is it has two leg stands located 38" apart instead of the standard one center stand, make sure your TV Stand is wide enough to accommodate this wide spacing for the TV's Legs.
I would recommend this to a friend