Customer Ratings & Reviews
- Model:
- 55S405
- |
- SKU:
- 5878703
Customer reviews
Rating 4.5 out of 5 stars with 3486 reviews
(3,486 customer reviews)Rating by feature
- Picture Quality3.6
Rating 3.6 out of 5 stars
- Sound Quality3.2
Rating 3.2 out of 5 stars
- Brightness3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers highly value the 55" Class 4 Series 4K UHD Roku TV for its exceptional picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have experienced issues with durability, remote control, short lifespan, screen issues, and warranty, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 5 out of 5 stars
Great price Great upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little leery about purchasing this TV. I had never heard of TCL brand before but for only $400 bucks for a 4K TV with HDR (High Dynamic Range), I thought what could it hurt give it a try. I was blown away. I do have to say that I upgraded from a 50 inch Samsung Plasma I have had for a long time. I was worried that it would not be able to keep up with watching football games and playing video games but I was pleasantly surprised. I currently play on an Xbox one and have preordered the xbox one x (native 4k resolution) and so far the graphics are beautiful and at 120hz it has no trouble keeping up with games like Madden 18 or Call of Duty IW. The remote is a tad on the small side and the TV always boots up to the home screen instead of Automatically going to the selected input (only a minor inconvenience but seems like it can be fixed). So far I've had the TV for about a week and have tested it as much as time will allow and it has been great. I will follow up after the new Xbox arrives with how well it can handle the additional power and display capabilities.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
A steal at current price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV in my opinion. This was my first 4K TV and honestly, as a hardcore gamer, I couldn't be happier. Many of the reviews will berate the sound quality, though since I am almost always using a gaming headset, I can't offer a valid opinion on this. It is an absolute beauty of a picture though. Another thing that must be mentioned is that this TV IS HDR. For some reason, this is never mentioned when advertised, but it literally states ON THE BOX that it is. Just thought I would clear that up.
I would recommend this to a friend Rated 1 out of 5 stars
Open box bad idea
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as open box got it home and nothing worked. The screen flickered on them immediately went out. Not interested in open box anymore best buy is horrible at selling refurbished items that don't work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy TCL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black screen with sound (it seems to be a super common issue with TCL). Tried all the resetting explained online but it still doesn't work. Total waste of money since the 1yr warranty is over. DO NOT BUY TCL!
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY ONE!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These T.V.s are horrid and not worth the money. I had one break after 1.5 years and now the replacement isn't working.....
No, I would not recommend this to a friendRated 1 out of 5 stars
Red line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this TV a short while and there are two permanent red lines on the screen. I will need to return the TV..very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Doesn’t last!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mother board or the TCON crashed today. Manufacturer only carries a 6 month warranty. Lasted just over a year. Very disappointing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound with no picture after 1 year 5 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out well but after 17 months I need to get a new T.V. (Black screen) I thought this cheap unit would make at least 4 years
No, I would not recommend this to a friendRated 1 out of 5 stars
Cheap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV because the sales agent recommended it. I so regret it...i went out within 6 months and I didn't get insurance. they said the led bulbs went out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an inexpensive TV. There is a reason for this. VERY POOR product, A total waste of time and money!!! Send them BACK TO CHINA!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. If there are specific issues you are having with which you would like help, We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I opened the box and put the feet on the TV and sat it on my TV stand and turned it on...the screen had a HUGE crack down the top of it! Had to take it back and exchanged it for an LG brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry your set arrived damaged and Sorry that concealed damage on our tv made you feel the need to go to another brand. Damage in carton can happen to any brand. In fact, TCL TVs have a defect rate lower than the industry standard. Hopefully you’ll consider us in the future.
TCL Support
Rated 1 out of 5 stars
great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watch shows with the enhanced clarity of 4K Ultra HD on this TCL LED TV. Its Ultra HD technology delivers lifelike images and accurate colors, and it has a dual-band Wi-Fi and Ethernet port for...
I would recommend this to a friendRated 1 out of 5 stars
Went black after 14 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible value, lasted 15 months then went completely black, Best Buy offered me a $50 gift card towards a new tv
No, I would not recommend this to a friendRated 1 out of 5 stars
Piece of junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers started rattling a few weeks after buying. 2 years later the LED backlighting completely failed. Waste of time and money.
No, I would not recommend this to a friendRated 1 out of 5 stars
It was not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the TV and it was not working I have to send it back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chocolate,
We're sorry to hear that you seem to be having trouble with your TV. Rest assured, our Customer Advocacy Team is here to help and support you. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV June 2018. November 2020 turned it on one day and nothing, it stopped working. Didn't even get three years out of it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Short lived
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.17 months and a few days went black (no picture) but has sound. Reset but nothing.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I write reviews very rarely, but I feel like I had to for this TV. I paid $399 for a 55inch LED TV with HDR*. Sure, its 60Mhz but still looks amazing. Roku is a great addition to it, no complaints. (NOTE: Best Buy website says it doesn't have HDR -- but the box shows HDR support on it and the model number on TCL's website also shows HDR).
I would recommend this to a friend Rated 1 out of 5 stars
Don't last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked good while it lasted but as soon as the warranty ran out the TV died.
No, I would not recommend this to a friendRated 1 out of 5 stars
Short lifetime
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confortable in my sofa watching movie and then it's gone..no picture just sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi airdaniel23,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support