Customer Ratings & Reviews
- Model:
- 55S405
- |
- SKU:
- 5878703
Customer reviews
Rating 4.5 out of 5 stars with 3486 reviews
(3,486 customer reviews)Rating by feature
- Picture Quality3.6
Rating 3.6 out of 5 stars
- Sound Quality3.2
Rating 3.2 out of 5 stars
- Brightness3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers highly value the 55" Class 4 Series 4K UHD Roku TV for its exceptional picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have experienced issues with durability, remote control, short lifespan, screen issues, and warranty, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product.... only worked for 2 years. TCL does not provide local support.
No, I would not recommend this to a friendRated 1 out of 5 stars
16 months and the picture stopped working.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.16 months and the picture stopped working. TCL support confirmed its toast.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Robert,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Seriously Basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately not worth the money or your time spent exchanging it. Terrible picture
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are not satisfied with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
wont display
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.year and a half later black screen of death no more cheap tvs
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
So Far, So Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality, ease of use, and quick setup was all really helpful for me. Delivery was fast and on time. I really enjoy the personalization Roku offers in how to organize your home screen and connect other devices. Some very small things I would love to be updated, though: 1) To incorporate my own BG for my Roku home screen 2) Not have the menus cycled so they start over (it's jarring) 3) Be able to change the icon/upload an icon for my HDMI-connected devices (they look lame next to other colorful icons) Otherwise, this is a great TV for the money with a lot of customization offered. Good sound and picture quality, and great for games (which is why I got a new TV).
I would recommend this to a friend Rated 1 out of 5 stars
Dead Pixel in the middle of the screen.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dead Pixel in the middle of the TV and I had to exchange it for another.
No, I would not recommend this to a friendRated 1 out of 5 stars
broke down
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke down in less than. 2 years...........!!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
It won't last 3 years. Don't buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV I bought it less than 3 years ago and its broken.
No, I would not recommend this to a friendRated 1 out of 5 stars
No good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 14 months then died. Low Quality product. !&%
No, I would not recommend this to a friendRated 1 out of 5 stars
WASTED MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 Years later, LED backlight is out... Trash. Dont buy ANYTHING TCL
No, I would not recommend this to a friendRated 1 out of 5 stars
Hi
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted 1 yr. And stop working.. i see why i got it so cheap.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV was still in box and someone stole it from my home … I nor you have the SS# so I have NO TV…
No, I would not recommend this to a friendRated 1 out of 5 stars
Lasted less than a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again, I'm sticking with Samsung from now on
No, I would not recommend this to a friendRated 1 out of 5 stars
They have lost the t.v.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.suppose to be delivered tuesday ,no show, no call!
No, I would not recommend this to a friend- Pros mentioned:Price
Rated 4 out of 5 stars
Great TV, lousy manual
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given this a 5 star review because, for the money, it is a fantastic value. However, the manual is, without a doubt, the worst I have ever gotten with any product. If you are a person who needs a manual to work with then forget this product. The web site offers no better. I bought a Samsung 9000 series and the 166 page manual covers just about everything you could possibly want. The manual for this TV tells how to set it up, where the various ports are and that is about it. While it is easy to set up with the wifi etc. if you want to delve deeper into the functionality of the TV, and there is a lot into which you might want to delve, you had better know exactly what you are doing. All in all I love the TV but I thank God I didn't need a manual.
I would recommend this to a friend Rated 1 out of 5 stars
Crappy tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture stopped working after 18 months. Don’t recommend
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Me salió mal solo duro una semana y la regrese la pantalla traía unos puntos
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hola Shamello,
Lamentamos saber que experimentó estos problemas con su televisor. Todos los nuevos televisores TCL incluyen una garantía limitada de un año, para esas raras ocasiones en que surgen defectos. Dada la oportunidad, podríamos haber tratado de ayudar a resolver el problema. Seguiremos mejorando nuestras televisiones para garantizar a nuestros clientes la mejor experiencia posible.
Gracias,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great cord cutter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV to upgrade from a 48" Vizio I used for 8 years. We primarily watch Netflix, Hulu, and have a digital antenna for local channels. That being said, I was blown away by the ease of use of this TV. Switching between Netflix to Xbox or to the antenna is seamless. I love the features the TV ads to antenna use that most reviews didn't include like the fact that the TV includes a channel guide for local channels. You can pause and f.forward live TV. The TV also features HDR which isn't in the description. The picture quality blows away my old TV and for less than$400! I connected my sound bar with the HDMI cord and now I only use the TV remote. Speaking of the remote, I like the simplicity of the Roku remote and I'm a big fan of Roku having Roku set boxes in each room. However my big gripe is that TCL didn't include the enhanced Roku remote as the standard remote. I really expected it when I ordered the TV. Reason being with the enhanced remote you can plug headphones into your remote which I love. You can download an app on your phone and do it that way but I'm not one to want to clog my phone up with yet another app. That's just my own personal opinion. Other than that I love this TV! So worth purchasing!
I would recommend this to a friend Rated 1 out of 5 stars
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with purchase. It is a very good TV.
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Black levels
Rated 5 out of 5 stars
I'm No Videophile But...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With a little bit of messing around, I was able to find the perfect picture settings. Compared to the 46" Samsung 1080p TV I had previously, this is definitely a few steps better. Tested it by watching Chef's Table on Netflix (due to it saying it's 4k on one my web searches), and wow, it was sharp and so full of color. I can't quite notice if the blacks were really black considering it's in a room with no sunlight pointing directly at it. The sound coming from the TV is ehh. Probably would be better to buy a soundbar but it's not bad in a bedroom with the wall behind it and only being seated 10 ft away. Gaming on the TV is amazing but I did notice a weird lag or blur happening but I'm not sure if it was from the game or the TV. Will have to play more games to see if it happens again. Roku doesn't do anything for me since all I have for streaming is Netflix but it's definitely having me consider getting more now that there's a hub for the other services. Overall, there's a couple reasons you should purchase this TV: The price is amazing for someone's first 4k TV that's not a videophile and if it's being placed in a bedroom for personal use and not for the living room for entertaining guests and everyone in the house. If you aim to place it in a living room for the family, it still wouldn't be a bad choice but I would go with something better.
I would recommend this to a friend