Customer Ratings & Reviews
- Model:
- 55S405
- |
- SKU:
- 5878703
Customer reviews
Rating 4.5 out of 5 stars with 3485 reviews
(3,485 customer reviews)Rating by feature
- Picture Quality3.6
Rating 3.6 out of 5 stars
- Sound Quality3.2
Rating 3.2 out of 5 stars
- Brightness3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers highly value the 55" Class 4 Series 4K UHD Roku TV for its exceptional picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have experienced issues with durability, remote control, short lifespan, screen issues, and warranty, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Trash from China
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 2 years and now unrepairable. may times would black out but turn back on, Tv should last more than 2 years.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Started off great and then died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so pleased with this tv that I bought a second. And then, the first tv flipped out. It shows only half of the picture and has lines going through the other half or just a black screen for that half. Sometimes the half picture is upside down. I tried resetting the factory settings but that did not fix the problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Prussia,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. Rest assured, we are here to help. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV died in less than 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv performance but gave out in less than 3 years. LED backlight failure is a common problem for this brand. Of course it fails after the 1 year warranty so TCL wont do anything for you. I will not buy another TCL tv. They are the cheapest option but you get what you pay for. TVs should last at least 5 years, it's a porr job on the part of the manufacturer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this tv for Christmas 2021 and Sunday it gave me rainbow colors and then went black and won't comeback on.. Reach out to TCL for factory warranty and was requested to take a picture of Tv, outlet and receipt.. Now I'm being told it could take up to 5-10 days before I could get a technician out to LOOK at Tv.. Unacceptable
No, I would not recommend this to a friendRated 1 out of 5 stars
Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Listen to the negative reviews. These TVs function well.....for a short time. Then they go out, usually right after the one year window, and the company is a freaking nightmare to work with. They simply don't care that their product has no shelf life. They got theirs and screw you the customer. Avoid.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Great TV - but reliability a significant concern
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died at the two year mark. Will not be buying again.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV in August 2018. I liked the TV everything worked great. Easy to navigate. Then exactly 3 years later tried to turn it on and nothing. I did all of the trouble shooting but still will not turn on. The average life of TV's is supposed to be 5-7 years. This TV only lasted 3 years. Very Disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tcl is fake news
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just here to add to the ever growing Train of black screen of death customers who purchased this sad Fake television. I feel just the same as being lied to by the fake news media touting about how great a deal this tv is and how phony those reviews are after 2 years time!! Garbage television just as garbage as this garbage President
No, I would not recommend this to a friendRated 1 out of 5 stars
15 months a charm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yep my wonderful little TV only lasted 15 months.. my how time flies it seems like it was only yesterday that I walked out happy as a clam and now today I'm 2 months and 20 days out of warranty and now my TCL 55" is a boat anchor.. now I'm going to have to buy a boat..
No, I would not recommend this to a friendRated 2 out of 5 stars
Image issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv image is a times only half of the tv or a times just dark with only audio. I need to constantly reboot the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Horrible tvs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warning!!! ⚠️ ⚠️!! Tcl TVs are very bad!! I bought a brand new 65 inch 11/2019. The picture went out within a year, had it repaired, and now in 10/2021 it had gone out again and I was told sorry it's out of warranty. Tcl TVs last about a year if you are lucky!! Please beware!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bought and returned twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 1 brand new and immediately returned for damaged screen. Got one without screen damage, but it stopped reading the antenna signal 4 days later. Terrible product, don't waste your time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi claimcp,
Thank you for taking the time to provide your feedback. This is definitely not normally as our TVs are carefully designed and engineered to give our customers years of entertainment. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have tried helped resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing! Thank you, Sara TCL Customer Support
Rated 1 out of 5 stars
Don’t buy it’s terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is terrible. Out the box I had a light that came on but no picture. TCL customer service is horrible and they did nothing to assist me. They advised me to take it to a tv repair shop. To fix it is more than the tv costs. Online there are multiple reviews about the same issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry for the issues you’re having with your TV. All TCL Roku TVs have a one year parts and labor warranty. Please reach out to us at [email protected] with your contact information and someone will get back to you to help. Thanks, TCL support
Rated 1 out of 5 stars
Stay Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was working fine. Then one day the volume just started turning up on its own. Googled it and found out I may have to replace the computer board in the back of the TV. TV is only a year old and one month pass warranty.
No, I would not recommend this to a friendRated 2 out of 5 stars
poor audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a so so buy for the money but plan to buy a sound bar......terrible audio,
No, I would not recommend this to a friendRated 2 out of 5 stars
Low quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a low quality TV, 5 series is better for the price
No, I would not recommend this to a friendRated 1 out of 5 stars
Get What You Pay For
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY TCL products. Dirt cheap, very low quality. Th 55S401 lasted a few months past the 1 year warranty and died. If you buy this expect to have to buy another TV in about 1 year.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi,
Thank you for providing your feedback. We're sorry to hear that you are not satisfied with your TV. While most customers report good experience with the sound on their TV, we understand that different people have different preferences and experiences. Most of our customers report a great overall experience with their TV. We are always looking for ways to provide our customers with the best product at an affordable price, and we will continue to make improvements to ensure our customers the best experience possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and won't turn on. 6 month warranty. Spend a little more and get a better quality tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shari,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. All of our new TVs have a 1 year manufacturer's warranty for those rare times that problems arise. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The only TV I would never buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 6months sound stopped working. Have to unplug it for 3min to get it to come back. After 1 year its getting worse. 1.5yrs looses sound cuts in and out almost every other time you turn it on.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV almost 3 1/2 years ago and TV suddenly went black. If you buy it make sure you buy the extended warranty.
No, I would not recommend this to a friend