Customer Ratings & Reviews
- Model:
- 55S515
- |
- SKU:
- 6202783
Customer reviews
Rating 4.5 out of 5 stars with 1687 reviews
(1,687 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality3.9
Rating 3.9 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class - LED - 5 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV. Many customers rave about the great picture quality and sound, while others appreciate the affordable price and user-friendly interface. The Roku integration is also a popular feature, with customers praising the convenience of having access to streaming services without the need for additional devices.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
So far so good...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really enjoying this TV, especially at the cost.
I would recommend this to a friendRated 5 out of 5 stars
Optimum HD quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the ultra HD tv and the sleek design
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Picture good, screen not so much.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was good and sound was fine. The screen was warped and had awful light bleed. For these TVs, it's really "screen lottery." Traded it in for a Samsung and don't regret it for a second.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi George,
Thank you for taking the time to provide your feedback. We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great quality a majority of our customers are seeing. The problems you have described are rather unusual. Without more information, it is difficult to understand what exactly is occurring with the TV. Given the opportunity, we could have definitely looked into this to better understand the situation and tried helped resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Nice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great with pictures resolution and price firm
I would recommend this to a friendRated 3 out of 5 stars
Not bad for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this tv based on the refresh rate listed on the box, after getting in home and set up I wish I would have went with my first choice, spent a little more money and purchased the Sony model. Still at this price this was not a bad purchase.
I would recommend this to a friendRated 3 out of 5 stars
Not a bad TV for price but hate the night light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a light underneath the middle of the tv that is really bright when the tv is not on. Kind of acts as a night light but in a small bedroom it is really bright. Also the picture seems really white washed. Not a huge fan of this tv yet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rone,
You can actually turn off the Standby LED. If you follow these steps (click the home button to take you to the home screen, go to settings, go to system, go to power), you will find an option to turn off the standby LED light. Additionally, there are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access advanced picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is green and white. It worked fine until Thanksgiving. We woke up turned the TV on for the kids so we could finish cooking and that's when we noticed it. It worked fine the night before and until Thanksgiving. I have tried everything TCL support team suggested and even did a reset and still the same.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
We're sorry to hear that your TV appears to be experiencing some problems. It is good to see that you are already in touch with our great Customer Service Team. We would love to look into this for you to see if we can further assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Decent TV not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is decent. The picture is good but it does NOT support HDR 10 like it is supposed to. Had to call the company and they said the update won’t be available till sometime in 2019
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Dneall7777,
It is a little unclear what you mean. This TV currently has both HDR and Dolby Vision support, as well as wide color gamut and 4K UHD resolution. If there is anything we can help clarify please reach out to our customer support team.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but had to return mine becuase the IR receiver stopped working. I don't know if it was the TV or best buy at this point. Since almost everything I purchased from em had to be replaced under warranty.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Tv stopped working after only 4-5 hours of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time purchasing a TCL model and got for spare room. BB talked me into getting the next level up model ($100 more) than the one I planned to purchase. TV purchased 8/19/19 and activate a week later - stopped working with less than 4 hours use (blue screen). Purchased 5 yr extended warranty from BB. Called BB and TCL and both told me to contact the other. Finally TCL stepped up and sent a tech out with a part which didn't fix TV - now awaiting replacement TV. Won't by this brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Garbage. Firing after 11 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this 8/31/18. It’s 8/3/19 now. I have to factory reset this thing once a week to use it. What happens is the screen is black but we can hear all the system sounds and shows play. Only way to get the screen back is full data reset and the. Log back into everything.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hkw001,
We're truly sorry to hear that you may be experiencing some trouble with your TV. Without more information, it is difficult to understand what may be happening with the TV. Rest assured, we are here to help! In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Really good TV for your family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have any apps like a smart TV should have. you have to pay for all the apps on sling TV. but overall its not so bad. the colors are nice and also HD.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello hashbrown,
Our smart TVs has thousands of streaming channels and apps. While there are only a handful that come pre-installed, you can definitely go to the Roku Channel Store to search and download any available streaming channel or app. Additionally, there are all different types of streaming channels and apps, which includes free content, subscription services, pay-per-view, rentals, etc. Hope this helps and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Broken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke 1st day of the coronovirus quarantine. I called the geeks and explained I bought the service warranty and they said thay could make it here in 2 weeks! Very frustrating.
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Lasted 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I absolutely loved this TV. After 18 months, however, the screen suddenly stopped working and stayed black. And thankfully (or so I thought), I purchased the Best Buy protection plan. Unfortunately that’s been like pulling teeth to get it serviced. Literally multiple phone calls to geek squad and nobody seems to be able to help.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Good TV, not great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything about the TV except the sound when I got it home. Hard to make out what people were saying even at full volume. Returned and ended up getting a Samsung Smart TV from Costco instead.
No, I would not recommend this to a friendRated 3 out of 5 stars
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is ok, speakers are mounted on rear of tv and you can hear it better in surrounding rooms than when sitting in front of it. The price was the only reason I would buy this tv.
I would recommend this to a friendRated 3 out of 5 stars
Starter 4K HDR TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good television. Nice color accurately. Good viewing angle. But there is some blooming in the corners and Isn’t that sharp, as far the details and hdr mode is a little bit lackluster
I would recommend this to a friendRated 3 out of 5 stars
Did not like the picture Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased this for the size and the price but the picture quality was awful if you watching from an angle. i wouldn't recommend buy if you want great picture quality
No, I would not recommend this to a friendRated 3 out of 5 stars
Generally okay for a cheap TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have the illusion that this can compete with high end TVs. It's not too bad though. I think it was worth the $399 I paid. I liked the features of Roku as a built in system.
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special but it's ok for the money. I needed a cheap 55" 4K TV and it got the job done but there are much better one out there if you're willing to spend more money
No, I would not recommend this to a friend