Customer Ratings & Reviews
- Model:
- 55S515
- |
- SKU:
- 6202783
Customer reviews
Rating 4.5 out of 5 stars with 1687 reviews
(1,687 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality3.9
Rating 3.9 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class - LED - 5 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV. Many customers rave about the great picture quality and sound, while others appreciate the affordable price and user-friendly interface. The Roku integration is also a popular feature, with customers praising the convenience of having access to streaming services without the need for additional devices.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Fair Cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having video problems with cameras in rain. Battery life not adequate.
No, I would not recommend this to a friendRated 3 out of 5 stars
its alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its not my favorite tv.. a lot of times it is too smart for itself
I would recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Less than two years and it's dead!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is showing dark screen with only the audio working. I tried all the unplugging and resetting there is. It's dead and I'll never buy another TCL again.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok tv with ok functions It’s ok it’s ok
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Too many problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a great picture. Unfortunately I had to factory reset it twice. Both times I had sound but no picture. I returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you were having issues with your TV. It’s definiteky not normal. If you give us another shot and had issues, We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. You could reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 2 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the roku exactly 14 days. Within the 10 days the tv had a very bad lag. Also only a few apps worked. Netflix and other apps once you try and open it goes back to the roku home screen. Disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Constantly crashes and resets - often can't use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these for my home. Within about a year or so, they both began frequently crashing while using pretty much any app. Crashing has become worse with one of them to the point that it enters a constant loop of restarts that sometimes takes 20 minutes or more before I even get the unit into a stable enough state to watch. Ridiculous. They also frequently get into stretches where they simply will not detect my wireless network. No other devices in my home have that issue, so I assume it is not an issue with my network. These TVs are cheap for a reason. Would never buy from TCL again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really regret buying this TV. I trusted the reviews, perhaps a rookie mistake. I should have paid more attention to the refund policy. When you look at the TV from an angle other than straight on you notice odd vertical lines. The best way to describe it is like waves or ripples of poor lighting. Definitely a waste of my money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
This is definitely not normal as this TV typically produces a great picture. The lines you have described sound rather odd. Without more information, it is difficult to decipher why you are see this sort of picture distortion. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Original & exchange TV did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered on 8/10. I set it up, tried turning it on, and it would not power on via remote or manually. The replacement TV came today, 8/17, It powered on... great! ... I watched less than 90 minutes of TV, and wide green & white horizontal lines took over the entire screen. Restarting did not help. I will exchange this one for a different brand. Fyi, It took a while to get through, but Best Buys customer service was great! However this product is not... at least not for me!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sharon,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried helped resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don't buy it! Piecw of junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was very inexpensive and I got what I paid for. The tv screen was very flimsy. Although the color quality was great , it stopped working in less than 30 days and I ended up returning it.
No, I would not recommend this to a friendRated 2 out of 5 stars
ROKU ruined a decent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the recent controversy surrounding ROKU and Alex Jones, I will not support this company. I believe there is corruption involved in this matter which I cannot ignore. I will return this purchase
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Arturo,
We understand that this was upsetting to many people. We just wanted to assure you the channel you are referring was removed shortly after it was added. You can also reference https://twitter.com/Roku/status/1085343064418267136 to see that action was taken.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ok television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TV as a gift for myself, upgrade. I set it up with Roku and it kept disconnecting. The channels kept going blank. After the second day of this happening, I returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DNLM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Without more information, it is difficult to understand what was happening with the TV. Given the opportunity, we could have tried helped resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Just OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV does not have a crisp picture. Color is weak and the built in Roku is missing features like voice search and ear buds This is a TV you buy for your workshop not your family room!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .You should know that if you download the free Roku mobile app for your smart phone or tablet it unlocks the ability to give you a powerful voice search in control, as well as plug your headphones in to enjoy a private listening. Hope that helps, TCL support
Rated 1 out of 5 stars
If I could give it lower I would
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV picture was not what I saw in the store from the beginning and I just decided to live with it. It slowly got worse and now 25 percent of the screen is black. I called the geek squad for replacement on my extended warranty and they told me it was not covered as it was not kept in an air conditioned room. This was not stated in any discussion at the time of the warranty purchase. Do not buy the extended warranty from Best Buy or the TCL product as it is junk.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scott,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not able to connect to my USB drive
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to connect my 5 tb usb 3 drive to this TV. Not so sure if it's because of usb three or it's because of the capacity.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm returning this TV tomorrow. Took a chance on the TCL brand, I think that something is wrong with the TV internally, there is no picture and I have tried different HDMI cables and inputs but there is no picture on the screen, just audio. I had this for about 7 days, I'm going back to Samsung or Sony.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi bksaves,
We're sorry to hear that you may be experiencing some trouble with your TV. This definitely does not sound normal as our TVs are carefully designed and engineered to give our customers years of entertainment. If you still have the TV, we'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You get what you pay for- disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting a decent tv at a great price. Turns out, I received a cheap tv for a cheap price. The picture isn’t anywhere close to what a 4K UHD tv should be. Very grainy, and overall Bad picture, extremely dissatisfied. Would not recommend. Do yourself a favor and pay extra for a quality name brand TV, it’s worth it. This is a terrible manufacturer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Luxe,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. This TV typically produces a beautiful picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Low budget tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was very poor. Had good reviews so thought I would try this tv out. It was such poor quality I returned it the next day.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steelers,
We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. This TV typically produces a great picture so this is definitely not normal. In some cases, the picture quality can be greatly affected by the source it is receiving an image from. Given the opportunity, we would have been more than happy to look into this for you to see why you were such poor picture quality. We will continue to work hard to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very disappointed in this item. We had purchased it to upgrade our old tv and encountered many problems. The sound was off and the picture quality was very poor. We also did not enjoy the Roku. We previously had a fire TV and it was much more user friendly. We returned this item and bought a Insignia with the fire TV. It was the same price and the quality both in sound and picture superior to the TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MEC01,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Response time is slow.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use YoutubeTV and it takes forever to load. On our external Roku devices it loads much faster. Not sure I would recommend this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Engr,
If the YouTubeTV streaming channel is the only streaming channel that is acting strange, it may be an issue with the streaming channel itself. You can first try uninstalling the streaming channel and then reinstalling it. To do this you can highlight the streaming channel on the home screen and press the asterisk (*) button on your remote, then scroll down to 'Remote channel'. You would then need to go to Home>Streaming Channels>Search Channels>Type in YouTubeTV. You would then select the streaming channel and select 'Add channel'. If this is still not working, you can reach out to us at [email protected] for further assistance.
Thank you,
Sara
TCL Customer Support