Customer Ratings & Reviews
- Model:
- 55S515
- |
- SKU:
- 6202783
Customer reviews
Rating 4.5 out of 5 stars with 1687 reviews
(1,687 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality3.9
Rating 3.9 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class - LED - 5 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV. Many customers rave about the great picture quality and sound, while others appreciate the affordable price and user-friendly interface. The Roku integration is also a popular feature, with customers praising the convenience of having access to streaming services without the need for additional devices.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Cracked from store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of 2 TCL TVs we tried to use. There was such a great sale and overall good reviews for this product; however, both of ours were damaged when we got them home and unboxed them. Due to the inconvenience of having to return to different TVs for this exact brand, I would not recommend them. I cannot speak to the quality of the image or sound other than to know that the sound was not very loud from what we could make out of the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Green line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.15 days in and a green line developed down the right side.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Tcl 55" 4k tv didn't turn on. Traded for Sharp!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter wanted this tv because of the great reviews. When we turned the tv on for the first time, the white power light flickered but the panel did not turn on. Called the store and returned it the next day and she traded it for a Sharp 55" 4k roku tv. A very wise decision. The picture looks great and now I have tv envy. Customer service at the Traverse City store was wonderful!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wolfman,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not Compatible with Pioneer ELite Reciever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are using this TV standalone fine, however if you want to use with an AV receiver especially a Pioneer Elite. DON'T BUY IT. I have spend over 5 hours with TCL tech support and their solution is that the TV and receiver are incompatible?????? When I hook up a different brand TV to the same exact system No problems and works the first time every time. I recommend staying away!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are not satisfied with your TV. Although you may need some assistance getting the settings set on your receiver, we can see no reason why a TCL Roku TV would not be compatible with a Pioneer receiver, as we have many many customers hooking up our TVs to virtually every brand receiver on the market successfully. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
The Worst TV I've Ever Owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could vote 0 stars I would. Requires 3-4 restarts every time to connect to WiFi. Netflix and HBO are non responsive. Signs out every time, refuses to load content when it eventually connects. I'd be better off using it as a table.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Justin,
We're sorry to hear that your TV appears to be experiencing some problems. The WiFi connectivity problem that you have described is very unusual. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not nearly what I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The previous reviews for this product were much more appealing than the function when I received this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are not satisfied with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
Horrible screen bleeding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen bleeding is really bad. Probably the worst I have seen in all of my tv purchases. Not sure if it’s covered under the warranty or not but it’s a pain to take down a mounted tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Squish,
We are sorry to hear that you are not satisfied with your TV, and that you are not seeing the same great picture quality a majority of our customers are seeing. We would like to look further into the issue for you, and see if there is any way that we can help. Please reach out to us at [email protected]; please include your contact information and reference this review. A member of our Customer Advocacy Team in California will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Spend the extra few bucks and get something better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has great features but it really struggles to accurately produce content. Everyone looks like they're wearing clown makeup. I tried a bunch of different settings to no avail. Returned it in less than a week. Save up and but the Sony or LG.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PooperScooper,
Thank you for taking the time to provide your feedback. We're sorry that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. This definitely doesn't sound normal. Most of our customers report a great overall experience with your TV. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider is in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV Died in 3 Days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV as a replacement for the living room. The very first time I used it it seemed the picture was too dark. The next day I was watching TV when suddenly the picture went out. The captions would show on the screen, but not the actual video.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ShoreviewPl,
We're sorry to hear that you seem to be experiencing some trouble with your TV. The problem you have described is rather odd and not something we have heard happening before. You may want to first try a power cycle. To do this you would simply unplug the TV from the wall and hold the power button (located on the bottom center of the TV, under the TCL logo) for 15 seconds. It is the middle of the 3 buttons when you feel underneath the TV. Additionally, we'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
The Roku Smart App did not function totally!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it and got the LG 4K Smart TV with an Apple 4K and its working great!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Phil,
We're sorry to hear that you may have been experiencing some trouble with the smart functionality of your TV, and that we were not given the opportunity to help. Without more information, it is rather difficult to understand what problems you may have been having. As previously mentioned, given the opportunity, we could have looked into this for you and tried helped resolve the problems you were experiencing. We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible picture!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay so here's how it started. I went to best buy and i looked at the TCL 55inch 4k tv. When playing games on my xbox one s the 4k doesn't look like 4k at all. The picture is really dim, I can't seem to find the control settings to change the picture. Overall bad picture. Returning it tomorrow for sure!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. This TV, with its combination of 4K Ultra he, her Support, a dedicated gaming mode and an amazingly low input lag make this one one of of the best reviewed gaming TVs out there. You’d want to make sure the hdmi input you Xbox is connected to set to “HDMI 2.0”. If you need more help, We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 1 out of 5 stars
TV died at 18 months - TCL warranty - 1 yr!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money on TCL TVs, they obviously do not believe in their product! This TV was good but at 18 months the IR Receiver died ... TCL's response, sorry, the TV is no longer under warranty. $450 wasted ... I will NEVER purchase a TCL product again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Mistake
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well i bought this tv thinking it could be the one for me but i didnt like it at all when u turn it on some letters appear in the screen and it won't vanished itself u have to remove it your own
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it was my bad luck. Bought this TCL on Saturday. Spent a lot of time to set it up. Next day, it was sound and blank screen. Tried to troubleshoot per TCL website but no luck. Returned and exchanged for a VIZIO.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Haydan,
This is definitely not normal for one of our TVs. We're sorry that our troubleshooting was unable to fix the problem, and that we were not given the chance to help further. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nothing but problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV seemed like a good deal, but I've had nothing but problems. The HDMI ports didn't work, so TCL sent a technician out to fix it. It worked for a couple days and then back to the same problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MTSHSI,
We're sorry hear that you seem to be experiencing some trouble with the HDMI ports on your TV, and that the repair did not solve these issues. We would love the opportunity to look into this for you. In order to better help you we need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Terrible remote sensor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine but the Roku remote range is so terrible
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Sorry you are frustrated with the remote sensor. The first thing, is make sure that you have a clean line of sight between the remote sensor located in the bottom center of the TV, and where were sitting. Secondly, another great option, is to use the free Roku mobile app that will give you a full function remote control without line of sight over Wi-Fi. Hope that helps, TCL support
Rated 1 out of 5 stars
Picture ok sound is not in sync
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture on TV is ok and sound ok but have been unable to sync the sound with the picture. No body at Best Buy has been willing or able to help
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
We are sorry to hear about the issues that you are seeing involving the sound syncing with the video. We would like to further look into this for you. Please reach out to us at [email protected] with your contact information and reference this review. Someone from our Customer Advocacy Team in California will be in contact with you as soon as possible.
Thank you, Sara TCL Customer Support
Rated 1 out of 5 stars
Major Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV started out great, but within 12-months the screen started getting very bad black shadows and the picture quality plummeted quickly. So many other options for the money. Once and done with TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL is a juggernaut!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv took me by surprise for how great the quality is for a “budget” brand. Features and user features are great. TCL is definitely the brand to watch. Buy with confidence.
I would recommend this to a friend Rated 1 out of 5 stars
Was Samsung, mistake on item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the Tv I order. I bought the samsung 55” 6900. The Samsung turn on and off by itself and now has a big shadow in the middle. Avoid Samsung for a while
No, I would not recommend this to a friend