Customer Ratings & Reviews
- Model:
- 55S515
- |
- SKU:
- 6202783
Customer reviews
Rating 4.5 out of 5 stars with 1687 reviews
(1,687 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality3.9
Rating 3.9 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class - LED - 5 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV. Many customers rave about the great picture quality and sound, while others appreciate the affordable price and user-friendly interface. The Roku integration is also a popular feature, with customers praising the convenience of having access to streaming services without the need for additional devices.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Do NOT buy this junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV for a week and the screen is gone, nothing but green and silver blocks just like another reviewer on here. TCL is a cheap chinese brand and I knew that but still took the chance and wish I hadnt. AND their customer support is terrible. You get some Indian that doesnt know english and they wanted me to wait 10 days til someone came out!!! I returned it for an LG.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Panteramatt,
We are truly sorry to hear about your frustrating experience. We appreciate you taking the time to present us with your feedback. TCL greatly values our customers’ feedback and we utilize your opinions in our never-ending efforts towards delivering better products and services. We apologize for the frustration. If you need assistance in the future please reach out to [email protected], and a member of our Customer Advocacy Team in California will get back to you.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product on the market. I would not recommend anyone to purchase TCL television. I had product for 1 year and 1 month and picture went out. Of course the factory warranty is only a year and now I understand why. Product is not meant to last. Tried to deal with TCL customer service but since it was past the 1 year mark they would not help. Best I got from them was for me to seek a repair man or purchase a new one. If you have $450 to throw away then it's the tv for you but if your looking for a television to last a period of time stay away. TCL needs to upgrade their standard because at this point it's pathetic.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you seem to be having some trouble with your TV. Our TVs are carefully designed and engineered to give our customers years of entertainment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Clouding all over
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have just bought this TV literally wanting to love it as I have read all these good reviews around the net. Unfortunately, my piece has come with awful clouding which is very noticing and annoying when the picture turns black. I just want to know if it’s my piece only or this model in general. Anyways, I want to return it and either buy the series 6 model or consider another option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JDmax,
We're sorry to hear that you seem to be experiencing some trouble with your TV. We would like to look into this so that we can better understand what you are seeing. We'd like to gather more information so that we can assess the situation. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Another TCL remote complaint; Best Buy no help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box, the remote skips. Got tossed back and forth between TCL and Roku support. Several hours. No resolution. Tried calling the local Best Buy. No customer support option. No answer on sales option. Tried calling Best Buy's support. Waited 30 minutes AFTER getting a callback. Gave up. TCL TV along with its skipping remote is going back to Best Buy. Disappointed in the TV and the support.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AustinTx123.
This is rather odd to hear that the remote is not working properly, and that you didn't receive help. We're sorry to hear about your experience. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
WARNING: Doesn't work with popular sound bars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 3 times thinking the ARC port was bad. Come to find out it's just the garbage ARC technology. For some odd reason this specific TVs ARC port does not work with 2 popular sound bars I've tested. Looked this TVs ARC issues up online, apparently it's a thing. So my brand new 300$ Yamaha YAS-207's DTS:X technology can't be used on this TV, and since my return period is now over I'm stuck with it. Overall gets 1 star for allowing a universal bug on their TV to be released to the masses.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ghostwheel,
As mentioned in your other review, thank you for providing your feedback. This is not a normal issue, and certainly not one we have heard of before. Based on your review it is difficult to determine what exactly about the HDMI ARC port was not functioning properly. We would like to gather some more information to see if there is anything we can assist with. We would love the opportunity to help you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away. We look forward to working with you to try to resolve this.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a good TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is very dark and the colors are not good. Will not recommend anyone to purchase this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access advanced picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stopped Working Twice in a Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working twice within a year. Not worth the money, had to buy another tv due to it being out of factory warranty. Don’t waste your time or money on this one. But nice or buy twice
No, I would not recommend this to a friend