Customer Ratings & Reviews
- Model:
- 55R615
- |
- SKU:
- 6204548
Customer reviews
Rating 4.5 out of 5 stars with 2177 reviews
(2,177 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality3.6
Rating 3.6 out of 5 stars
- Brightness4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, Roku, easy setup, gaming, color, HDR, and 4K. They appreciate the excellent picture quality, feel they got great value for the price, and enjoy the Roku features. Customers are negative about the remote control, vertical banding, screen issues, viewing angle, and motion handling. They find the remote disappointing, are frustrated with the vertical banding, and experienced screen issues that required a return.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Lasted 10 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ten days after this set was delivered to my home the set made a very loud pop, the screen went black and that was it. I was lucky in that the set was under 15 days old so Best Buy is sending a replacement. I may not be so lucky next time. I have no confidence in TCL or it's products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Camper,
Thank you for taking the time to provide your feedback. This is rather unusual and definitely not normal behavior for one of our TVs. We're sorry that you were unable to have the same great experience that a majority of our customers report having. Given the opportunity, we could have looked into this for you and tried helped resolve the problems you were experiencing. However, it is good to see that you were about to find a solution that worked best for you. We hope that you reconsider is in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Banding issues!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm bummed out about the tcl r615. The first r615 had banding issues that reviewers talked about (vertical grey or dark lines seen during motion.) I swapped out for another r615 only to find same problem! I gave tcl a second chance because last years p605 that I purchased has been great! No banding issues. I will be returning the r615 for a refund and may NEVER buy a tcl again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv shuts off and on. No customer service. DONT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new from Best Buy less than two years ago. Tv turns itself off and on constantly. Can’t navigate at all from the home screen without the tv powering down. UNACCEPTABLE for a $650 TV at the time of purchase. Talked to Jeff badge 3130 at tcl. They don’t care and won’t do anything for me. Buy a better brand like Vizio. Horrible customer experience and service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. The problems that you have described are definitely not typical behavior for one of our TVs. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to look into this for you and try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crashes on every app from day 1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems most people have a good experience with this product but mine was a disappointment from the very beginning. Simply put, it cannot stream any app - including its own introductory video. It would open an app and then less than a minute in crap out - black screen, no audio. I attempted various troubleshooting recommendations to no avail. Obviously, the TV is defective but it's also just pretty "cheap" - the remote felt very light and tinny and the screen brightness would not respond to settings to make it darker. Just felt like a crap product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rae07,
The problem you have described with the steaming channels crashing is very strange. We understand your disappointment, and would love to try to help resolve these problems. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review. Someone from our Customer Advocacy Team will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Screen stays black until hard restart
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just 4 months out of warranty, it is starting to not turn on. Sound only, no picture. It comes back after unplugging and plugging back in, for now, but that doesn't work every time either. Doesn't matter how well anything else works if the screen won't come on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
The banding comments are real
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this TV for a few days now. After watching some football, the vertical banding issues many have described are definitely present. Once you notice it...you can't un-see it! I turned on a hockey game as well and it was clearly obvious. Would not recommend for sports viewers. I'll most likely be returning this for a different TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are not satisfied with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
Rated 2 out of 5 stars
TCL-55" class LED 6 series
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was a great tv for almost 2 years. Now it flickers on the left side. Read this is LED side of tv problem which is not worth fixing. Never had a LED tv have any problems like this. Won't buy TCL ever again
No, I would not recommend this to a friendRated 1 out of 5 stars
Not impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for 4 years now but have always had issues with it, more so recently. Randomly turns off in the middle of a show or movie and restarts multiple times before it will stay on again. Every time i turn it on for the first time of the day, i have to reconnect to WiFi (router is in the same room) and it randomly started having a line run through the picture at the top of the screen without any physical damage being done to it whatsoever.
No, I would not recommend this to a friendRated 1 out of 5 stars
actually about the tcl 55P605
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tcl 55p605 in Feb. of 2018. The tag on the back of the tv stated that it was manufactured in Jan of 2018. Well it is early June of 2019 when the picture decides not to work any longer. I try all of the "remedies" with no results. I call TCL "support" for help, explain the issue (no picture/have sound/backlight working). They told me to unplug it for 30 seconds, plug it back in and power it up. Sorry I've only tried that about 30 times already!! They then tell me that a tv that was only manufactured 15 months ago is passed it's warranty and that my best option now is to buy a new one! WHAT!?!?!?!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tech Support Says bad software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased the 55R615 from Best Buy. Installed it, hooked it up and ran. After a few minutes, TV would randomly shut off. Upgraded my HDMI cables, did a factory reset, hooked up traditional Coaxial cable from cable box. Nothing...still randomly died numerous times at different times (from 5-45 minutes). Called Tech Support, and they said engineering confirmed bad software was sent out throughout the network. They had no idea when new software was going to be available. Tech guy (very helpful I might add) said worst case scenario, bring it back for a refund. I will be doing this because Best Buy has a 15 day return policy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
This is definitely not normal for one of our TVs. We're sorry that our troubleshooting was unable to fix the problem, and that we were not given the chance to help further. Given the opportunity we could have offered more assistance. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Regret
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv in febuary 2019 and it worked okay would randomly shut off once in awhile i shrugged it off. It is now May 2019 and i turned in to find a black blank tv with a color changing bar at the very top
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello M722,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. This is definitely not normal as our TVs are designed to give our customers years of entertainment and enjoyment. We would love the opportunity to look into this so that we can better understand what you are seeing. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 55R615 recurring issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a 55r615 from Best Buy in July of 2018. In Julu of 2019 the picture went out but had sound. TCL had some fly by night repair company come out and repair it with used parts. Three months later the exact same problem is back TCL said the warranty period is now passed and neither TCl or the Company that repaired it is covering the issue. So i am out of luck. Don't by TCL JUNK!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV again. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nothing but problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had lines in it , distorted , shut off on its own etc. Gaming was great. But movies and cable tv were horrible. I never buy cheap brands and this is why. At first i loved it , 16 hours later i returned it .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're sorry to hear about your experience. The problems with the TV that you have described sound rather odd, and definitely not typical for one of our TVs. Given the opportunity we could have tried to help resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Good luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dead unit, does not turn on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fresh out of the box, the unit won't turn on. Now I have to box it up, load it up, and drive it in for an exchange. I knew this brand was going to have some slight compromises, but it can't even to manage QC to the level if the unit turns on or not.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jixr,
This is definitely not normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition, but sometimes things happen. If you need any help getting your new TV set up, simply reach out to us at [email protected] with your contact information and reference this review and someone will get back to you right away. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
internal speakers glitchy and buzzing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid the extra $$$ to get the "best" of the TCL line. Unfortunately, the $$$ didn't match the experience. It is very frustrating to be watching a show and all you can hear is the buzzing/vibration coming from the speakers.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the speakers on your TV. The buzzing/vibration coming from the speakers definitely does not sound normal. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL stopped working after 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 2.5 years. Does not power on
No, I would not recommend this to a friend
