Customer Ratings & Reviews
- Model:
- 55R615
- |
- SKU:
- 6204548
Customer reviews
Rating 4.5 out of 5 stars with 2178 reviews
(2,178 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality3.6
Rating 3.6 out of 5 stars
- Brightness4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, Roku, easy setup, gaming, color, HDR, and 4K. They appreciate the excellent picture quality, feel they got great value for the price, and enjoy the Roku features. Customers are negative about the remote control, vertical banding, screen issues, viewing angle, and motion handling. They find the remote disappointing, are frustrated with the vertical banding, and experienced screen issues that required a return.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great budget TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic 4k TV for the price and a huge upgrade from my 1080p Samsung. Highly recommend if you're looking to upgrade and don't want to break the bank.
I would recommend this to a friendRated 5 out of 5 stars
Awesome purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need of the best tech purchases I've made. This TV has all the bells and whistles you'd expect at a much higher price point. Not perfect picture, but by far better than my former 24inch CRT
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television seems to be a good value for the money. The picture is good and the Roku system provides plenty of streaming options.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RAHD,
We're thrilled you are enjoying your TV. There are options to change settings on the TV to better suit your personal preference. While watching a show or movie you can change the picture settings to better suit that specific content. By pressing the asterisk (*) button on your TCL Roku Remote it will open the Options menu, and you can change settings like TV brightness, Picture Mode, and access Advanced picture settings. Additionally, if you download the free Roku mobile app you will gain access to more features and settings to help adjust the TV to your personal preference. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Excellent TCL product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and still going strong for 2 years. I was bit skeptical about it but turned out to be a good one. I would recommend this to everyone.
I would recommend this to a friend- Pros mentioned:Hdr
Rated 1 out of 5 stars
Backlight issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV about 1 month ago based around the hype and online reviews. Within a day of purchasing my TV and watching content, I noticed that in certain scenes the TV would flicker in specific areas. Thought to myself "Okay no problem, these things happen, TCL will send me a replacement TV and I will be good to go" Second replacement TV arrived and it was having the same problem. Same flicker in the same scene, regardless of what settings I used, regardless if I played the content from the built in Roku OS or my Xbox. Third screen was sent and still same problem. Plugged the TV into a UPS in case it was a power issue with my apartment. Still same problem. At this point it seems like the problem is a limitation, or characteristic of how the TV handles it's back light and not a defect of the TV. Wish I had known this before my 30 day return window was up. I would have returned the TV and purchased something else but now I’m stuck with it. Outside of certain high quality image streams with heavy contrast this screen looks good. It’s pretty impressive during HDR gaming, but the backlight flickering seems unacceptable to me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ariman,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you may be experiencing some trouble with your TV. This sounds rather odd and is not typical behavior for one of our TVs. Rest assured, our Customer Advocacy Team is here to help! We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Amazing 4K TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is friggen awesome! It was recommended to us by one of the employees and everything he said about it from the vibrant colors to the reliability of the TV has been proven correct.
I would recommend this to a friendRated 5 out of 5 stars
The TCL - 55" Television is AWESOME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that TCL is a nice big and comes with Roku TV. Roku TV really made a difference in how I watch tv and streaming. It is a great access to a lot of channels.
I would recommend this to a friendRated 5 out of 5 stars
Great for gaming.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL tvs are made for gaming. They even sponsor some gaming leagues. If you're not into gaming this is also a great one for just watching.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great promise but a little buggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading one great review after another we pulled the trigger for this 55". No question for the price the picture is outstanding; however this particular set continues to experience turning itself off and the ARC HMDI is buggy. Upon communication with TCL the turning itself off is unfortunately more common than one would expect. TCL is working on upgrades but have been responsive in coming out to fix.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Davey,
We're sorry to hear that you seem to be experiencing some trouble with your TV. Rest assured, our Customer Advocacy Team is here to help. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great value in 4K UHD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was interested in testing out TCK, and Ilooked at Series 4, 5, and then this 6 Series. It performed flawlessly out of the box and look forward to many years of great TV.
I would recommend this to a friendRated 5 out of 5 stars
Good tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost used daily. Good tv. I have had only one problem with it. It just stopped receiving over the air signals. I reset the tv and no issues since.
I would recommend this to a friendRated 4 out of 5 stars
Best 55" unit for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $549 its the best 4K unit for the price. it has Roku built in and 3 more HDMI inputs, 2 way audio allows me to use my older HDMI (non 4k receiver as the sound system
I would recommend this to a friendRated 4 out of 5 stars
TV is great overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv overall. My only complaint is the sound. It is a little difficult to hear plainly. I had read reviews prior to purchasing so I was aware that might be the case.
I would recommend this to a friendRated 5 out of 5 stars
Totally worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and the tv is even better than the Samsung it replaced. I loved by AppleTV and now I’ve traded out to Roku due to the awesomeness of it’s UI.
I would recommend this to a friendRated 3 out of 5 stars
Quality image, simple controls, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. The customer service from BB has been great. the setup, installation and quality of the product are all great. But for some unknown reason - at completely random times of day, the TV just shuts down. No matter what I am watching (which I should say is via my WiFi, not cable or a satellite feed), the TV just turns itself off. Even if I'm using the ROKU feed... Very bizarre , waiting on geek squad to help resolve this... It is NOT the screen saver, which is off - so who knows...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Tester101,
We're thrilled to hear that you are enjoying your TV! We are here to help if you need assistance with anything. Simply reach out to our support team via phone or email, and we will help you however we can. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL55
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a new line (TCL) delivering high quality video at a good price. Looked for awhile before making a purchase and glad I followed the recommendation of the staff at the store
I would recommend this to a friendRated 5 out of 5 stars
Very good inexpensive TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV provides very good color saturation and fidelity. It has a really good selection of on board apps and the setup and installation was simple. Highly recommended.
I would recommend this to a friend- Cons mentioned:Reliability
Rated 2 out of 5 stars
TV randomly turns off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When TV is working the TV is great. However out of the box the TV would randomly power off. Tried factory resets, SW updates, turning down video processing modes, with wifi, without wifi, wired ethernet, etc... Nothing fixes issue that in the middle of any video TV will turn off and not provide an enjoyable experience.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shiner,
We are truly sorry that you are having issues with your TV randomly powering off. This is not normal behavior for one of our TVs, and is rather odd. We would like to look into it for you and see how we can best assist you with this problem. Our Customer Advocacy Team is here to help and support you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away. We look forward to speaking with you.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great tv, I really only have one complaint about it and that's when turning on, the internet connection takes a bit longer then I like. Otherwise awesome tv.
I would recommend this to a friendRated 4 out of 5 stars
Great TV!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV it has great colors and works great. The only thing I would change are the ability to get to the settings and the lack of settings when yo get there.
I would recommend this to a friend













