Customer Ratings & Reviews
- Model:
- 55R615
- |
- SKU:
- 6204548
Customer reviews
Rating 4.5 out of 5 stars with 2178 reviews
(2,178 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality3.6
Rating 3.6 out of 5 stars
- Brightness4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, Roku, easy setup, gaming, color, HDR, and 4K. They appreciate the excellent picture quality, feel they got great value for the price, and enjoy the Roku features. Customers are negative about the remote control, vertical banding, screen issues, viewing angle, and motion handling. They find the remote disappointing, are frustrated with the vertical banding, and experienced screen issues that required a return.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent in bright area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used this in a outdoor pool house. The screen is bright enough to produce an excellent picture during the day. The built in "smart" made it very easy to setup.
I would recommend this to a friendRated 5 out of 5 stars
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been streaming via Roku for a long time. This is very convenient and if you download the Roku app you can do everything without the remote, even use earphones!
I would recommend this to a friendRated 5 out of 5 stars
For the money, fantastic picture.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote leaves a lot to be desired. Sound minimal. The request for reviews is overwhelming. Need to not be so pushy.
I would recommend this to a friendRated 5 out of 5 stars
The best budget 4k smart tv out there.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon had a fair amount of bad ratings on this product due to bad dirty screen effect and vertical banding. BestBuy did not disappoint. Easily the best $600 I’ve spent.
I would recommend this to a friendRated 5 out of 5 stars
researched many tv's and kept coming back to Tcl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has the very best color and brightness on any tv under a thousand dollars and Roku is an added bonus. Don't be concerned with the name as this is a great TV
I would recommend this to a friendRated 5 out of 5 stars
Great tv for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great. Smart features are limited to to how much you want to have it do. Screen can seem a little dark while playing games but I’m still testing out settings.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great Picture, Powers off randomly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture looks great but the TV shuts off randomly. After doing some research it seems this is happening to a lot of people and may be firmware related and has been going on since Nov. People have been told a fix is coming, but still no fix out so I'm not waiting around for it to happen. Will just exchange it for a different TV. Wouldn't recommend it until this problem is fixed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marx,
We're sorry to hear that you seemed to experience some trouble with your TV, and were unable to have the same great experience that a majority of out customers are having. This is not normal behavior for one of our TVs. Given the opportunity we could have worked together to help resolve the problems you were experiencing. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great TV doesn't matter the brand
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is my best investment so far. I've been at two houses with it and it has never failed me. Its great quality however not the best sound.
I would recommend this to a friendRated 5 out of 5 stars
Gr eat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think you can buy a better 4KHD tv for the price. Under $500. and it is a Great TV. No banding issues, do not think you can go wrong with the 55" TCL Roku TV.
I would recommend this to a friendRated 5 out of 5 stars
Excellent TV at a Great Price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent 4K TV at an amazing price! The built in Roku features are great too along with the Roku mobile app.
I would recommend this to a friendRated 4 out of 5 stars
Interface is clunky
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interface while using this is unnecessarily clunky and slow. Sometimes shuts off in middle of viewing program after being on for a few hours.
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 3 out of 5 stars
Broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went out a couple months in and had to have the company send out a repair man
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great Picture when it worked Good Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV and loved the picture quality but had to take it back to Best Buy becasue it kept shutting off. Some Reddit post said it was a software issue but I did take it back to bestbuy. The return process was smooth and I did reach out to TCL customer service and they were willing to get me a new TV but decided it was best to return to Best Buy and got an LG.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi jman,
This is definitely not normal for one of our TVs. Our TVs are designed to give our customers years of entertainment and enjoyment. We're sorry that our troubleshooting was unable to fix the problem, and that we were not given the opportunity to make it right. We're glad to see that you were able to find a fast resolution. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Love the TV-still working on setup!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, just some of these TV's are too smart for me! Once I get everything working i.e. Netflix, Prime, etc. it will be awesome!
I would recommend this to a friendRated 5 out of 5 stars
10/10 best starter 4k tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I've had it for over 2 years and its still going strong. Love the contrast. The blacks are very black.
I would recommend this to a friendRated 4 out of 5 stars
Easy to set up .. great picture and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a Netflix button directly on the remote makes it easy to go straight to watching my shows.
I would recommend this to a friendRated 4 out of 5 stars
great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the guy at best buy sold me on this TV and I havent been disappointed yet! the only annoying thing is roku having to sign in multiple times.
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. I have had no bn issues from it at all. Its great in my bedroom. Kids love it to with all the apps and games.
I would recommend this to a friendRated 3 out of 5 stars
WIFI PROBLEMS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed " TCL Roku 55'' series 6. I couldn't get it connected to my wifi network. initially worked, downloaded an update on initial setup, then stopped working. Sometimes it shows the list of networks, sometimes it doesn't. Sometimes in the network setup screen it shows the MAC as all 0's but not in the secret menu. I contacted TCL customer support .They recommended me to return the tv or use a hard wire connection.TCL case#577116.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Thermax,
We're sorry to hear that you were having some trouble with connecting your TV to the Internet via WiFI. This is not typical behavior for one of our TVs. Rest assured, we are here to help. We are currently in the process of reviewing your case, and someone will be in contact with you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Game Away!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont spend a lot of money on TV's, this one is the ticket. Love TCL, and the fact that it has roku. Excellent for gaming!
I would recommend this to a friend