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Customer reviews

Rating 4.6 out of 5 stars with 2089 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,089 reviews
  • Rated 5 out of 5 stars

    Loved it!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV excellent color with no adjustments. Love it!!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WilliamgV,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Watching TV again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went perfect with my order and shipment! I am enjoying my new tv. Thank you Best Buy for the Best Deal!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi KennethH,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service very simple andfast transaction

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Malo,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing bad to say about it. I have only had it for about a month. I use a sound bar, so I really don't know what the sound quality is.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    TCL TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    clarity and sound could be better. TCL is a good product but not this TV.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ScottT,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Item and customer service was awsome. My purchase went smoothly. I will order a laptop next.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Google tv

    Rated 3 out of 5 stars

    Good tv for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv for the price ???????????????????????????????? Maybe nottyttttyyytyytytttttttt

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Ronald,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Its great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv my 3rd TVL. I am slowly replacing all my tvs with TCL. Had my first one for 7 years.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works well but the legs aren't adjustable so I had to buy a new base so it weighs for on my entertainment stand

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TCL tv has been heaven sent. Easy set up and it’s a huge upgrade from the Hisense I had.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AntonioS,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Overall Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good but hard to navigate.I get on youtube tv and it is hard to get on you tube music.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi EJinNJ,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it it’s best product. I was not even plan to buy it. But I’m regretting now.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MiftaA,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Nice tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv... Very satisfied... Apps can be buggy and slow sometimes... Only cons

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Popped into the head and it was a good time for me and I had to be there for a few hours a day at the gmc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TLC TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fast and easy curb picture very friendly i definitely will do this again.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Solomon15,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Solid TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. A little slow to load things and takes a second to not be grainy but overall solid

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good store

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exc tv….good service and ordering… fast pickup. Been going there a long time

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great price great tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and awesome design with very high resolution at a great price

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DomingoP,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great QLED TV from Best Buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product at a great price! Shipping was fast and as scheduled.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Won't Stay connected to wifi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture BUT... does NOT stay connected to our wifi. Bought this tv 4 days ago. Worked great the first 2 days and now it wont stay connected to our wifi. Ridiculously slow. Firmware was updated right after plugging in. If there is a fix we don't know about please tell us and I'll happily change my review. Our 2 other different cheaper made brands have no issues connecting to wifi. was initially blown away for 2 days. Now i'm irritated I have to return it.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RonT,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support