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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2088 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,088 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    No apple air play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints other than the fact that it is a google tv and doesn’t support apple air play. The picture quality is good.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Loki,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Google tv

    Rated 5 out of 5 stars

    Love this tv

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv, good quality. Havnt had no problems with my tv

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Nosha,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV/Great Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old plasma TV finally stopped working and I was delighted to see the great TV prices at Best Buy. The new smart TV has a crisp sharp display and the speakers are so much better than the old TV that I don't even need a sound bar when using it in my bedroom. I'm very pleased with the quality, the price and the availability.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jeff,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has an unexpected image quality for the price. It's the best bang for the buck!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi mak2nadefuego,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv genius

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied, easy to set up and provides that basic yet up to date comfort

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CalvinStar,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Bad Remote, but Best Buy was great about swapping

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is fine, nice sound, color, etc. for the price. But the remote is huge (8"+) and doesn't have a pause button. Because of that, I hooked up an old Roku. But, I gave up on it when I couldn't find a way to go from HDMI 2 to HDMI 1. I also don't look the look of the screen when it is just opened. It's overly complicated and pushing things I've already seen. Best Buy was great about letting me return this and get a different TV - a 55" Roku. They had delivered and set up the TCL, and they will come deliver and set up the Roku - FREE because I am a Best Buy member. The membership is worth every cent I spend on it each year to have 24/7 IT support on all the electronics I have in my home or car, whether I bought them at Best Buy or not. "House calls" usually incur a charge, but I normally connect with Geek Squad on line and let them take control of my computer.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi KathleenW,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. The center button on the directional pad on the remote is a pause/play button. We are always looking for ways to improve, and your feedback is greatly appreciated. We will continue to make improvements to ensure our customers the best experience possible. We hope that you reconsider us in the future.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has been great, quality is worth way more than I paid. Set up was easy and we haven’t looked back since.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JasonY,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price quality it's great. .

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jean,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good entry-level TV. Excellent features for the price

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JoseG,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works great out of the box. Picture is just what you would expect for a value priced qled.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi GrahamH,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this as a gift and they loved it. There has been no issues with sound or picture.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WilliamH,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Clear and bright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are so clear and bright! It's the first time I've bought this brand and I'm so pleased.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Smittyjax,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom as a gift it’s so clear and the sound is amazing she loves it

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Aliyamshakal,

      Thank you for taking the time to provide your feedback. We're thrilled that your mother is enjoying her TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope she continues to have a great experience and explores more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    10:-9

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good TV 10/10 my Family loves it I would recommend

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ChristianM,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Google tv is pretty cool

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit. Fit perfectly in my area and has a top notch picture.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      HI DougD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent TV for a great price, picture is perfect, very happy with the purchase, highly recommend

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BeataO,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is good. Sometime there are refresh lags and seems like the voice doesn't match the picture.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BrianF,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    What a great price for a QLED!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade to my old tv. Super video and sound,

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Celticghost,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a great tv!! Set it up around new years , we’ll see how it goes after a few months

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Michignoutdoorsman,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price you cant beat it. Clear picture. Bought gor patio now i dont wanna put it out there!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Gb22,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support