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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2089 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,089 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality for a price range with QLED display

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AjitL,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Google tv

    Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good all the round. No problems with it just what I wanted

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi NicoleF,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TCL TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price. Better picture and sound quality.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ChandrakantP,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had used this Tv for about a month. Setup was very easy.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi none,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great Price for 55” QLED UHD Smart tv.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Only issue I had is that my older wall mount apparently was an older standard so I had to go to HW store and purchase 4 M6 x 12 mm machine screws to re-mount to the new TV frame . Purchased 5 year warranty as TCL is new brand to me. My last Samsung 55” LED lasted about 4 years .

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jmo731Boston,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Well Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung TV died after 4 years and I wasn’t looking to spend a lot on a new TV for now. I found this TV during a shopping trip and had to buy it. I find it excellent for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use with both a HTPC and PS5. The “120hz” enhancement works very well and the color accuracy for the price is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Give the store a raise

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lived in a few cities and this Best Buy is by far the best in my mind. A little understaff but friendly snd helpful bunch.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TCL is a good picture-quality smart television....

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Cann,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Tcl purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase and pickup , great price and features

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Edensmom999,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    A TV TO TREASURE FOR MANY YEASR.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. The salesman was very helpful and knowledgeable. 2. The TV is more than I expected to be. 3. It is very easy to operate even for a person not as non-techie like me. 4. The offer to have a Best Buy card was excellent. 5. The price was something hard to resist.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BayaniBorjaElma,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TCL the best TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me TCL is a rising company, and through this wonderful TV, I make sure that it will compete strongly with other companies

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good picture, not all features work well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv, especially for the money on Black Friday sale. My only nitpick is the eARC functionality seldom works to turn the tv on when my Apple TV is turned on. It seems to turn off just fine though. I’ve yet to hear built in tv speakers that sound good so I’m giving low marks for that.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BrianB,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit slow but other than that have never had any problems with this TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart features of this TV provide seamless access to a variety of streaming platforms, allowing you to enjoy your favorite content with ease. Plus, the user-friendly interface ensures a hassle-free experience for all

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for taking the time to provide your thoughtful review. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Brandon TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I gave it five Stars because we've had no trouble as of yet, but I just bought it in December 2023, my kids love the 120 refresh rate for video games but it does make it look 1080P when you do that

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Phatjoe,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Amazing Purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just want to thank you for the professionalism of the seller and the great offers of the store. 100% sure I will come back to buy again since they have everything in technology.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mister,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, epecially for the price to get QLED. Great Smart TV functions. The only negative I have found so far is the maximum brightness cant handle direct light from the window.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV and installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was easy to set up. I'm pleased with its features. Installer was efficient and careful to ensure the TV was level. He set up the remote to work with the Xfinity remote.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi PatriciaD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    OLED Tivi.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a TCL smart TV at best buy who helped me to order the TV while it was not available at the store.it turns out a very good TV, Im really happy .

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LouisN,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support