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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2099 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,099 reviews
  • Rated 5 out of 5 stars

    Darlene Doyle Hiller, published author

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was treated with respect by knowledgeable sales people. They made my purchase so easy. I was so pleased with my purchase that I went back to your store and got a laptop computer. once again they made my purchase easy. I highly recommend Best Buy.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Darlene,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Cons mentioned:
    Operating system

    Rated 3 out of 5 stars

    Great Display great price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is beautiful at a great price. The software is super slow, it is very complicated to setup the apps you want to display on the screen, however there is a quick launch bar you setup your favorite apps.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Nichatnight,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use with both a HTPC and PS5. The “120hz” enhancement works very well and the color accuracy for the price is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to tcl products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first i was a little intimidated by this tv because i was unfamiliar with it but i love being able to download apps that i like instead of preloaded ones i dont even look at and i love being able to only have to use one remote.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DorothyL,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Amazing Purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just want to thank you for the professionalism of the seller and the great offers of the store. 100% sure I will come back to buy again since they have everything in technology.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mister,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Give the store a raise

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lived in a few cities and this Best Buy is by far the best in my mind. A little understaff but friendly snd helpful bunch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV and installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was easy to set up. I'm pleased with its features. Installer was efficient and careful to ensure the TV was level. He set up the remote to work with the Xfinity remote.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi PatriciaD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Best place for Best Price to Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best place for Best price to buy electronic items. I love the customer support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED Tivi.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a TCL smart TV at best buy who helped me to order the TV while it was not available at the store.it turns out a very good TV, Im really happy .

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LouisN,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TCL the best TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me TCL is a rising company, and through this wonderful TV, I make sure that it will compete strongly with other companies

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, epecially for the price to get QLED. Great Smart TV functions. The only negative I have found so far is the maximum brightness cant handle direct light from the window.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service and TV at Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy to buy a TV and had a great experience. The staff was very helpful and found me the best TV for my budget. I'm really happy with my purchase. Thanks, Best Buy!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Satya,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Perfect Tv to get grandma. Unless she’s a gamer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Na and Herbert sucks. This is why you always get t v s in person. Ended up going with the mini led qm7 instead. If you are just using it for streaming it’s perfect.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DominickP,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great QLED TV for the price of $230! Color is much better than my 4 series BF deal from 2020. You dont need a 500 or 600 dollar model for your bedroom. This is it! No one can tell the difference unless they are being a snob

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Joel,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy and use problems with software and sound bar connection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Maybe not new?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good but im not picky. Sold as nee but when I selected the option to return to factory presets everything changed so my guress is that ut was open box. Also it feels slightly undersaturated (when streen is black its lighter arou d the edges.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LaBamba,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price! Best buy had early black friday sales and it was great! My previous TV had lasted almost 10 years and the graphics on this one blew me away. I didn't know what I was missing. Thank you Best Buy!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi TammyO,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    TCL 55

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because I have just a few shows streaming with the HD, am unable to enjoy all the features this TV offers. But as is, am pleased with this TV. Bought it on sale so it adds to the value.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi SusanC,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Very nice TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I LOVE my new TV. Only one negative and it was my fault. Remember to measure your TV stand before you purchase a new TV. My new TV doesn't fit on my existing TV stand so now I have buy a new one - lol.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DeborahP,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV! Great Price!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Great Price! We bought 2 for our kids last Christmas and are looking to buy another one this year for ourselves

    I would recommend this to a friend