Customer Ratings & Reviews
- Model:
- 55Q550G
- |
- SKU:
- 6551174
Customer reviews
Rating 4.6 out of 5 stars with 2099 reviews
(2,099 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Good product Good product Good product Good product
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JuanP,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Entry Level Google TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lower-end Google TV. Partial because I have two other high-end Google TVs so this one is noticeably lacking some cool features but looks good and works
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Pauly,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google TV is a little slow, otherwise I recommend it!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi FranciscoC,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t opened it yet but service was nice !!!!!!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bills,
Thank you for taking the time to provide your feedback. We hope that you enjoy your TV! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It's ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. However, one of the HDMI ports no longer works 9 months into ownership. 10 months in and now we've lost volume and it takes a very long time to boot up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fred,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice within budget, good colors, but slow to start,
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ZahirS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Had to be hard reset 3 times
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was good and the platform was good, but the Tv stopped turning on after a few weeks. I would have to pull the plug and let it reset to turn it on… so returned it for a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Drkjedi502,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv not even a full month and its already freaked out and done a pink screen and now has a yellow line going through the middle of the tv. Tv has been in the same spot since day one. Very upset and disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Icewolf32,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
I just want a TV that works
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a great Black Friday deal on this TV, but I can't recommend it. Over time, the frame rate gets progressively worse until it is unwatchable. We're talking 1-2 FPS. A TV restart fixes the issue, but I don't want to restart my TV all the time to work around defects. This is a common problem with smart TVs now, and the standard workaround is to buy an external device like a Roku and connect it over HDMI. I think that would solve some of my problems, but it wouldn't address watching TV over an antenna, which also suffers from the same slower-than-realtime decode.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst tv we have ever owned. Soon after we bought it, we’ve had problems but with a baby, we didn’t get around to getting tv support or trying for an exchange. It’s only gotten worse and we have to reset the tv several times a month. It’s slow and crashes often…
No, I would not recommend this to a friendRated 2 out of 5 stars
Good TV, BAD connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have fought with this TV since I bought it 2 weeks ago. It will not Chromecast. It will not link anything (other than Wi-Fi itself) via Wi-Fi. It will not recognize my Pixel 7 phone. I have 5G cable-less internet from Verizon, maybe that is the issue? Be warned - It has Bluetooth ONLY for headphones, not broader connectivity. If you are just going to plunk this down in the down and use one of the 3 HDMI ports, you should be good. But don't expect a versatile TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
55” TCL 5 series
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has great colors, good for movies but watching football is another story and ironic since the nfl and tcl have partnered together this tv has bad motion blur. Spend the extra $50 and get a Samsung or lg
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Insufficient processor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had continued and ongoing issues with this TV not properly syncing the audio to the visual on the screen. Rebooting the tv, the various applications, updating, and troubleshooting via the TCL website information and forum is not yielding a solution. We literally were told by a Best Buy employee that the processor in this tv is not sufficient to effectively run the applications without this problem, and that this would continue to be an issue. The only solution is to buy a different model tv. The sound quality is an also poor. We purchased a sound bar that is great and solved the sound quality, but not the syncing issue. We had the syncing issue prior to purchasing the sound bar as well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CherylR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TLC does not back their products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst TV ever. Bought 1/22/24..... TLC does not stand behind their products. No replacement for defective TV, no one will come to house to check the TV. They are happy to troubleshoot on the phone the same things over and over making no difference with the problems I and thousands of others report. TV volume fluctuates, horrible picture, screen will become very dark at times even with brightness set on 100% I'll be watching a show and the TV will switch the input. Will pop up saying Antenna not connected. I don't have an antenna, go back to Home Screen on its own, no internet connected . there us no problem with my internet connection on all my devices. Turn TV off and back on, go to setting and change the input again. I have already spent over 5 hours on phone and 3 hours trouble shooting. Save your money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Honesty,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Don’t use Google TVs
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV’s picture quality is decent but the Google OS is absolutely terrible. It’s constantly dropping off the network or updating applications while I’m using them. It will randomly change inputs while I’m using it and needs to be restarted often to get it to work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michael,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Do not buy for smart features
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have NEVER had such a terrible user experience on a tv as I have with this. This TV has the WORST software. Constant freezes, stutters, reboots, etc. I bought this as I wanted to use Google TV on it but ended up having to by a Google tv box anyways as this was unusable. It also doesn't work with the TCL soundbar I purchased for it. What a joke.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VikVektor,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:App performance
Rated 1 out of 5 stars
Horrible Performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third TCL. First one (5yrs old) was moved to my garage and I bought a second which died after 2 years. I bought this one as I loved my prior two. This one is horrible. Takes forever to change or open apps. Probably going to throw it away and buy a different o e it is so bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chuck,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, if you buy this TV I would suggest you buy the warranty. Had TV about a week and I touched the upper right hand corner and TV screen broke. No help from the store at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TimM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. If you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth the risk...
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a bad TV but I have little to no faith in TCL to honor their warranty. I have a 50" TV from TCL purchased two weeks before this TV and it died under warranty. 30 days later and after a failed repair by TCL, I am still waiting on the TCL 'team' to do SOMETHING to get me a new TV. Don't even think about this brand for your main TV as there are much better brands and support elsewhere...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi aadays,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
55" TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return - when powered up picture showed cracks in screen could not see cracks until TV was powered up.... Best Buy gave me credit for the return without many questions...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NICKR,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement TV and need any further help, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support