Customer Ratings & Reviews
- Model:
- 55Q550G
- |
- SKU:
- 6551174
Customer reviews
Rating 4.6 out of 5 stars with 2089 reviews
(2,089 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Nice tv for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv overall for a good price, but it’s definitely slow on streaming sites at times, and sometimes will just outright kick me out
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scott,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Its okay for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv lacks full array local dimming unlike its previous year versions. Its a downgrade in contrast and picture quality. Better go for a tier up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AP310,
Thank you for taking the time to provide your feedback. This TV a new member to our new Q5 Class, not to be confused with previous generation 5-Series. They are not in the same feature bracket. For local dimming, you would want to look at our Q7 and QM8 Class TVs. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Google tv, Picture quality
Rated 4 out of 5 stars
A Bright Star in the Budget-Friendly Universe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon unboxing the TCL 55" Class Q5 Series QLED 4K UHD Smart Google TV, my living room was transformed into a mini-cinema. The sleek design and slim bezels immediately caught my eye, giving the TV a modern and stylish look The QLED display is where this TV truly shines. The colors are vivid and the blacks, deep and true. Watching nature documentaries on this screen is like looking through a window into another world. The 4K resolution delivers crisp and detailed images, making it perfect for movie nights. HDR performance is commendable, although not on par with the more expensive models. The sound quality is surprisingly robust for a TV in this price range. While it won't replace a dedicated sound system, the clarity and depth are sufficient for everyday viewing. Dialogue is clear, and the bass, while not earth-shattering, adds a nice punch to action scenes. The integration of Google TV is seamless. The interface is user-friendly, offering easy access to a multitude of streaming services. Voice control through Google Assistant is responsive and a great addition for those seeking a hands-free experience. With ample HDMI ports and support for the latest Wi-Fi standards, this TV is ready for the future. Whether it's gaming consoles or streaming devices, the TCL Q5 accommodates them all effortlessly. While it may not compete with the high-end giants in terms of features, the TCL Q5 Series strikes an excellent balance between quality and affordability. It's a perfect choice for anyone looking to upgrade their viewing experience without breaking the bank. This TV proves that you don't need to spend a fortune to get a quality, feature-rich 4K experience.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Satisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, software go slow sometimes. price is fair
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV for the price. Im using it on my back patio but probably wouldnt make it my primary TV
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Trey,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the price of the TV because of the size however i wasnt a fan of the picture. Still the colors were really good to say the least.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jakob,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing best features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is missing the feature which is auto on/off you can set this TV to turn on and shut off automatically for this it's a 1 Star
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jamax,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY THIS TELEVISION
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the ABSOLUTE WORST TELEVISION I'VE EVER BOUGHT!! I WOULD NOT RECOMMEND THIS TELEVISION TO ANYONE! IVE HAD NOTHING BUT ISSUES SINCE DAY 1 AND I'M GETTING THE RUN AROUND WITH TCL SUPPORT ON THIS FOR OVER A MONTH! I turn the television on, get my services up, and the TV turns off, I turn it back on, try again, get my service on, it turns off again, then I turn it back on and the screen flashes constantly not allowing me to do anything. I have to unplug the television, wait, plug it back in, then the television will finally allow me to watch something. This happens WEEKLY. I've been trying to get TCL to fix/replace this horrible television and they keep having me do "trouble shooting" for over a month. This is getting ridiculous.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Submortal,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Had to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 days, tv started to show black screen. Tried all the steps available in internet, but didn't work, so returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rudhirk,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 2 out of 5 stars
Defective. Slow. Dull picture.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy interface. Slow. Screen died 10 days in. Black Friday special. Not very bright.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jhaven007,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Big delay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality but the tv is very slow and delayed. It also lags.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Julie,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Delivery Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for my TV… Got this on 12/6 (purchase time) And I tried to set the TV myself. Found out the TV was too big compared to my TV stand. I called for exchange a smaller size to 50in. The delivery time was 12/16. I waited the whole day for someone to called me ( they didn’t even narrow the 4 hours window on 15th) and I called them before 7pm, people on the line told me the warehouse manager will call me within 3 hours. But no one called me on the rest of the 12/16 day. Also no one on 12/17. I waited until Monday 12/18. They said they don’t know why my appointment got canceled, maybe my TV got transferred to another warehouse something like that. But WHAT? And they made new appointment for me on 12/20. I was in the healthcare to do a blood test and I was almost over, I received the pre-call from delivery, they said they can only wait 15 minutes, I checked the appointment on next 10 minutes they cancelled the appointment. HILARIOUS! I waited you whole day, you can’t even figure what to do on your 15 minutes wait? I told you I am almost done! Why double standards! DELIVERY SUCKS!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi YifanL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with delivery. For concerns regarding a retailer service, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Hdmi1
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use hdmi1 with firestick. Every time i shut it off it goes back to main screen. Hope you can help me with this
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 3 out of 5 stars
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the price. TLC is the better option for kids rooms or people Netflix type apps.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LuiGuy,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 2 out of 5 stars
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not 4k and It's very slow. Takes long time to load.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SamG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. You get what you pay for. Picture good, sound good. Processing is super slow.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi bjaie,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size , good features but tv came with some issues . Its a good budget tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CarlosPineda,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Would give 0 stars if I could
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and glitchy. The picture quality is very good but it is painfully slow to respond to the remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CRusso,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Budget TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back light bleed on loading screens. Overall a good tv for the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Janson34,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
bad software and lackluster hardware....don't buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV started getting software glitches just 4 months into using it. Also it takes a long time to turn on and to change inputs. Software says it's updated but it's crappy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PravinP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support