Customer Ratings & Reviews
- Model:
- 55Q550G
- |
- SKU:
- 6551174
Customer reviews
Rating 4.6 out of 5 stars with 2099 reviews
(2,099 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little disappointed in the picture quality of this TV compared to same or lesser TV’s. Have many TCL TV’s and the quality was not hat I was expecting
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brad,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a great picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok tv for the price. The Picture is a little washed out though, even playing with the settings. It’s a little slow to load too. But for 250$ it does the job
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JM1027,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Black screen of death after 12 1/2 months... TCL d
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I have owned this TV since 11/28/23 and yesterday 12/15/24 on probably it's 12th use only from original purchase, (was placed in a guest room) we got the black screen of death. As we were watching a movie we watched the screen take on what appeared to be a brownish tint before going to black. The sound still works but the screen is dead and of course TCL says sorry you're out of warranty. I should have spent a few hundred dollars more for a Samsung or LG like I have in the past and now I wouldn't have a 50-in paperweight hanging on my wall but I need to take down and get rid of. Thank you TCL for not standing by your products or customers. I will ask Best buy if they will help but I'm not counting on it. If they do I will happily repost with the news but again I don't think this will happen. I would avoid this brand at all costs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EMW1,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL tv review 2 month review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was promoted by the sales rep there. I get the TV home and it seemed great for the first 2 weeks. Now everytime i load anything, it takes forever. I have an LG in my living room and a samsung in my basement. Both of them work 10x better than this TV. The speakers have a large amount of static during any commercial, they break up randomly as well. My biggest issue is thenresponse time. Scrolling through the menu it takes 4 or 5 seconds sometimes upwards of 10 seconds, (yes i have timed it) to have the tv register what you selected. For example scrolling the home page to get to youtube app, it will take 15 to 20 seconds due to the delay and lag from when i select the button on the remote to actually being highlighted over the app. All i have to do is hit the down arrow 3 times and than hit ok, 20 seconds is insane!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lucas,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
no built in airplay!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google TV is not as good as I thought. The previous series with the Roku TV is way better. Not only is it because of the better and more user-friendly interface, but it also used to comes with AirPlay. In conclusion, the picture quality is okay for its price. However, anyone looking for a decent TV with built-in AirPlay functionality should not consider this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi OmerT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv person
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just okay, since it went in bedroom. Nothing spectacular. I do like the fact that I can listen through Bluetooth. The sound is just okay.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hampton,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Its okay for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv lacks full array local dimming unlike its previous year versions. Its a downgrade in contrast and picture quality. Better go for a tier up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AP310,
Thank you for taking the time to provide your feedback. This TV a new member to our new Q5 Class, not to be confused with previous generation 5-Series. They are not in the same feature bracket. For local dimming, you would want to look at our Q7 and QM8 Class TVs. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice tv for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv overall for a good price, but it’s definitely slow on streaming sites at times, and sometimes will just outright kick me out
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scott,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Google tv, Picture quality
Rated 4 out of 5 stars
A Bright Star in the Budget-Friendly Universe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon unboxing the TCL 55" Class Q5 Series QLED 4K UHD Smart Google TV, my living room was transformed into a mini-cinema. The sleek design and slim bezels immediately caught my eye, giving the TV a modern and stylish look The QLED display is where this TV truly shines. The colors are vivid and the blacks, deep and true. Watching nature documentaries on this screen is like looking through a window into another world. The 4K resolution delivers crisp and detailed images, making it perfect for movie nights. HDR performance is commendable, although not on par with the more expensive models. The sound quality is surprisingly robust for a TV in this price range. While it won't replace a dedicated sound system, the clarity and depth are sufficient for everyday viewing. Dialogue is clear, and the bass, while not earth-shattering, adds a nice punch to action scenes. The integration of Google TV is seamless. The interface is user-friendly, offering easy access to a multitude of streaming services. Voice control through Google Assistant is responsive and a great addition for those seeking a hands-free experience. With ample HDMI ports and support for the latest Wi-Fi standards, this TV is ready for the future. Whether it's gaming consoles or streaming devices, the TCL Q5 accommodates them all effortlessly. While it may not compete with the high-end giants in terms of features, the TCL Q5 Series strikes an excellent balance between quality and affordability. It's a perfect choice for anyone looking to upgrade their viewing experience without breaking the bank. This TV proves that you don't need to spend a fortune to get a quality, feature-rich 4K experience.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the price of the TV because of the size however i wasnt a fan of the picture. Still the colors were really good to say the least.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jakob,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing best features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is missing the feature which is auto on/off you can set this TV to turn on and shut off automatically for this it's a 1 Star
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jamax,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV for the price. Im using it on my back patio but probably wouldnt make it my primary TV
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Trey,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv build and picture quality is good. But tv remote is stopped working after few months . It is not getting paired with other remotes available on stores and not getting original tcl remote. Customer care is always same ivr and no representative to help with problem
No, I would not recommend this to a friendRated 3 out of 5 stars
Had to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 days, tv started to show black screen. Tried all the steps available in internet, but didn't work, so returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rudhirk,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 2 out of 5 stars
Defective. Slow. Dull picture.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy interface. Slow. Screen died 10 days in. Black Friday special. Not very bright.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jhaven007,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Satisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, software go slow sometimes. price is fair
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Very slow. Clarity is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very slow. Compared to roku it is very slow.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do noy Buy TCL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL products such as this are full of glitches and electrical connection issues. TV failed and would not turn on and in home repair attempt was not successful. TCL replaced the TV and that one has issues as well it powers down unintended and you have to disconnect plug to restart. Stick with LG Samsung and Sony.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for my TV… Got this on 12/6 (purchase time) And I tried to set the TV myself. Found out the TV was too big compared to my TV stand. I called for exchange a smaller size to 50in. The delivery time was 12/16. I waited the whole day for someone to called me ( they didn’t even narrow the 4 hours window on 15th) and I called them before 7pm, people on the line told me the warehouse manager will call me within 3 hours. But no one called me on the rest of the 12/16 day. Also no one on 12/17. I waited until Monday 12/18. They said they don’t know why my appointment got canceled, maybe my TV got transferred to another warehouse something like that. But WHAT? And they made new appointment for me on 12/20. I was in the healthcare to do a blood test and I was almost over, I received the pre-call from delivery, they said they can only wait 15 minutes, I checked the appointment on next 10 minutes they cancelled the appointment. HILARIOUS! I waited you whole day, you can’t even figure what to do on your 15 minutes wait? I told you I am almost done! Why double standards! DELIVERY SUCKS!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi YifanL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with delivery. For concerns regarding a retailer service, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Big delay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality but the tv is very slow and delayed. It also lags.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Julie,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support