Customer Ratings & Reviews
- Model:
- 55Q550G
- |
- SKU:
- 6551174
Customer reviews
Rating 4.6 out of 5 stars with 2089 reviews
(2,089 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Experience persistent issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. The Google operating system has issues and returned the tv thinking it was an isolated issue with that particular unit. But after getting a replacement of the same tv the issue persisted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Elizabeth,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tcl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a bit better quality, but overall good for the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristopherB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
My experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well but tends to lag during regular usage
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OscarS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works ok. stilling learning how to use it. need more info
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnM,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DONT BUY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad quality. Had it for a week and then it stopped working. Screen would turn on, but would stay on a black screen. So I exchanged it and the new one lasted 30 days before doing the same thing as the first one. Now I’m out around $400 bc Best Buy won’t return it.
No, I would not recommend this to a friendRated 2 out of 5 stars
Don’t recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful especially for the price darkness washes throughout any scene which it shouldn’t some scenes you can barely see because it’s so dark
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nova,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL 55
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap tv blurry picture wouldn’t recommend this tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JasonM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the savings
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for about 30 minutes. It would automatically kick you back to the home screen after a few minutes of using an app. Eventually the TV would reboot no matter what you tried to do, even in the settings menu. I tried to factory reset and it kept rebooting while I was entering my WiFi password. Maybe I just had a defective TV, but I'll never buy a TCL brand TV again. I'll actively encourage people to stay far away.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ShaneB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No app for Spectrum TV.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get Spectrum app for our TV provider through google that is standard on this set. Tried a Roku device but this downgraded the picture quality. Returned and bought a Hisense Xumo set.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BobG,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever . Cant believe Best Buy sells this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst tv I have ever purchased .. bought it on my Best bur credit card in Nov and by March it had a black screen . Best Buy told me they can’t take a look at it due to the manufacturer warranty’s and tcl is making me jump through hoops I am on the verge of giving up . Might just cancel my credit card … awful just awful
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnthonyA,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Too slow interface and hdmi arc malfunctions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this tv for a month: -> Apps open very slow and there is a lot of lag while running the tv. -> When a sound bar is connected via HDMI arc the sound shuffles randomly beetween tv and sound bar. Sometime sound coms from both tv and soundbar -> When a YouTube music is played in more than 1x and the output is via sound arc the sound the sound breaks.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rahul,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great picture till it went out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked it for the price till the picture went out a couple of months ago after only a year and a half. Now using a 11 year old TV till can afford a new one.
No, I would not recommend this to a friendRated 1 out of 5 stars
I do not recommend.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. However I am having issues with my apps. I have to keep unistalling and reinstalling. Sometimes it works but it is a pain. I used to buy only TCL. I will no longer be loyal to this brand.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not amused.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low image quality, takes forever to load apps and when it finally does it kicks you out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mega,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Expereince 1 star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine but the delivery was horrible. First tv comes broken, takes a week to get next appt to get new tv. They deliver to wrong house AFTER confriming address. Wait another week and they deliver the WRONG TV. Came back with correct tv after going back to previous appointment and taking that tv back so i should have paid for an open box TV. Wont ever use best buy again
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BradB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with delivery. We hope that you are now able to enjoy your TV. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Lag
Rated 1 out of 5 stars
DO NOT BUY. 5 star reviews are bots.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I’ve ever seen. It’s almost offensive that Best Buy sells this product. The lag and frame rate is atrocious. Unwatchable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GregoryG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Customer service need to be improved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the TCL tv I’ll give 5 star but I have to give one star because of Best Buy service. My remote came as damage and I tried calling them Best Buy customer service more than 5 times and they keep putting on hold to review and always it get disconnected and finally when I go to store that I like Tv can you just replace the TV remote but they denied ask me to follow up with TCL company. So I am following up with TV company if don’t receive than I will just return tv to Best Buy.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi NanP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Exceeded my expectations wit best display settings
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations. According to me best display settings are in ‘Think the unthinkable’ YouTube channel. My room is small so 55 inches seemed too big.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Santo,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
HDMI stopped working after 5 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI 1 doesn’t work after only 5 days of use. Everything else is great, but sad HMDI ports are terrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dkinz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very slow TV.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible UI experience. This is the slowest TV I ever owned. I have had multiple TVs in this price range in different brands. I think it probably has to do with Google TV OS. It makes the TV really slow. Like I am operating a TV in 90s.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi YashT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support