Customer Ratings & Reviews
- Model:
- 55Q550G
- |
- SKU:
- 6551174
Customer reviews
Rating 4.6 out of 5 stars with 2099 reviews
(2,099 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
DO NOT BUY THIS TELEVISION
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the ABSOLUTE WORST TELEVISION I'VE EVER BOUGHT!! I WOULD NOT RECOMMEND THIS TELEVISION TO ANYONE! IVE HAD NOTHING BUT ISSUES SINCE DAY 1 AND I'M GETTING THE RUN AROUND WITH TCL SUPPORT ON THIS FOR OVER A MONTH! I turn the television on, get my services up, and the TV turns off, I turn it back on, try again, get my service on, it turns off again, then I turn it back on and the screen flashes constantly not allowing me to do anything. I have to unplug the television, wait, plug it back in, then the television will finally allow me to watch something. This happens WEEKLY. I've been trying to get TCL to fix/replace this horrible television and they keep having me do "trouble shooting" for over a month. This is getting ridiculous.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Submortal,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Hdmi1
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use hdmi1 with firestick. Every time i shut it off it goes back to main screen. Hope you can help me with this
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 2 out of 5 stars
Shadows on TV in less than a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shadows on TV in less than a year. I was impressed at first on how nice the tv was but after 6 months the TV started showing shadows on the images.
No, I would not recommend this to a friend- Cons mentioned:Speed
Rated 2 out of 5 stars
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not 4k and It's very slow. Takes long time to load.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SamG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the price. TLC is the better option for kids rooms or people Netflix type apps.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LuiGuy,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. You get what you pay for. Picture good, sound good. Processing is super slow.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi bjaie,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Would give 0 stars if I could
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and glitchy. The picture quality is very good but it is painfully slow to respond to the remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CRusso,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size , good features but tv came with some issues . Its a good budget tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CarlosPineda,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Budget TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back light bleed on loading screens. Overall a good tv for the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Janson34,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
bad software and lackluster hardware....don't buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV started getting software glitches just 4 months into using it. Also it takes a long time to turn on and to change inputs. Software says it's updated but it's crappy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PravinP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tcl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a bit better quality, but overall good for the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristopherB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Experience persistent issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. The Google operating system has issues and returned the tv thinking it was an isolated issue with that particular unit. But after getting a replacement of the same tv the issue persisted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Elizabeth,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works ok. stilling learning how to use it. need more info
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnM,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
My experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well but tends to lag during regular usage
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OscarS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL 55
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap tv blurry picture wouldn’t recommend this tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JasonM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No app for Spectrum TV.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get Spectrum app for our TV provider through google that is standard on this set. Tried a Roku device but this downgraded the picture quality. Returned and bought a Hisense Xumo set.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BobG,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the savings
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for about 30 minutes. It would automatically kick you back to the home screen after a few minutes of using an app. Eventually the TV would reboot no matter what you tried to do, even in the settings menu. I tried to factory reset and it kept rebooting while I was entering my WiFi password. Maybe I just had a defective TV, but I'll never buy a TCL brand TV again. I'll actively encourage people to stay far away.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ShaneB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don’t recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful especially for the price darkness washes throughout any scene which it shouldn’t some scenes you can barely see because it’s so dark
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nova,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Too slow interface and hdmi arc malfunctions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this tv for a month: -> Apps open very slow and there is a lot of lag while running the tv. -> When a sound bar is connected via HDMI arc the sound shuffles randomly beetween tv and sound bar. Sometime sound coms from both tv and soundbar -> When a YouTube music is played in more than 1x and the output is via sound arc the sound the sound breaks.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rahul,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever . Cant believe Best Buy sells this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst tv I have ever purchased .. bought it on my Best bur credit card in Nov and by March it had a black screen . Best Buy told me they can’t take a look at it due to the manufacturer warranty’s and tcl is making me jump through hoops I am on the verge of giving up . Might just cancel my credit card … awful just awful
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnthonyA,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support