Customer Ratings & Reviews
- Model:
- 55Q550G
- |
- SKU:
- 6551174
Customer reviews
Rating 4.6 out of 5 stars with 2099 reviews
(2,099 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
DONT BUY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad quality. Had it for a week and then it stopped working. Screen would turn on, but would stay on a black screen. So I exchanged it and the new one lasted 30 days before doing the same thing as the first one. Now I’m out around $400 bc Best Buy won’t return it.
No, I would not recommend this to a friend- Cons mentioned:Lag
Rated 1 out of 5 stars
DO NOT BUY. 5 star reviews are bots.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I’ve ever seen. It’s almost offensive that Best Buy sells this product. The lag and frame rate is atrocious. Unwatchable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GregoryG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not amused.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low image quality, takes forever to load apps and when it finally does it kicks you out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mega,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Expereince 1 star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine but the delivery was horrible. First tv comes broken, takes a week to get next appt to get new tv. They deliver to wrong house AFTER confriming address. Wait another week and they deliver the WRONG TV. Came back with correct tv after going back to previous appointment and taking that tv back so i should have paid for an open box TV. Wont ever use best buy again
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BradB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with delivery. We hope that you are now able to enjoy your TV. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Customer service need to be improved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the TCL tv I’ll give 5 star but I have to give one star because of Best Buy service. My remote came as damage and I tried calling them Best Buy customer service more than 5 times and they keep putting on hold to review and always it get disconnected and finally when I go to store that I like Tv can you just replace the TV remote but they denied ask me to follow up with TCL company. So I am following up with TV company if don’t receive than I will just return tv to Best Buy.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi NanP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I do not recommend.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. However I am having issues with my apps. I have to keep unistalling and reinstalling. Sometimes it works but it is a pain. I used to buy only TCL. I will no longer be loyal to this brand.
No, I would not recommend this to a friendRated 2 out of 5 stars
Exceeded my expectations wit best display settings
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations. According to me best display settings are in ‘Think the unthinkable’ YouTube channel. My room is small so 55 inches seemed too big.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Santo,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very slow TV.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible UI experience. This is the slowest TV I ever owned. I have had multiple TVs in this price range in different brands. I think it probably has to do with Google TV OS. It makes the TV really slow. Like I am operating a TV in 90s.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi YashT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great picture till it went out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked it for the price till the picture went out a couple of months ago after only a year and a half. Now using a 11 year old TV till can afford a new one.
No, I would not recommend this to a friendRated 2 out of 5 stars
HDMI stopped working after 5 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI 1 doesn’t work after only 5 days of use. Everything else is great, but sad HMDI ports are terrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dkinz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Very meh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good if you need/want a cheap TV. Visual quality is 6 out of 10. Sound is 3 out of 10. Exchanged it for Hisense U7.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BradGL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You’d expect a little more out of a low class brand like TCL but nope. TCL thought it was a good idea to put a barcode sticker on the front side of the panel. There is adhesive residue on a brand new panel. I then peeled off the useless wrap that literally peeled the screen off the display. Not worth discounted price. Bought this for my workout room because it was the cheapest TV I could find. Now I know why.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Reviewer,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy this model
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst tvs I’ve purchased. It glitches all the time. The paramount app stops and we have to uninstall and reinstall all the time to watch. Some of the other apps do this intermittently. It is slow to start up and overall a waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LilianW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
no sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound will not Zink. Two installation people have come out not fix problems, I have called back for help and no reply. Help!! Sometimes the sounds just go mute Stam Magee
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StanM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 4k TV lost its clarity just after 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL 4k TV lost its clarity just after 7 months. TV got hang and after restart it became blurry even the text does not look sharp
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TrustedBuyer,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t waste your money!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely junk. Had it for 2 weeks and the picture went out. Their customer service is a joke. Buy a real brand. TCL is GARBAGE!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok just okay you have to go and yyyyyyyyyyyyyyyyyyyyyyyyyyyy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not compatible with spectrum, it wont let you download the app
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JJK69,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Trying to return this tv. Glitching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I have no idea what it is with this TV is glitching it’s slow and I’m not too sure I like Google TVs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TamaraH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had a month and quit working. Going through the hassle now of having to take it down and return it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to write a review. We are truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to tclsocial@tcl.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, TCL Customer Support