Customer Ratings & Reviews
- Model:
- 55Q550G
- |
- SKU:
- 6551174
Customer reviews
Rating 4.6 out of 5 stars with 2089 reviews
(2,089 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class Q5 Q-Class 4K QLED HDR Smart TV's picture quality, color vibrancy, and ease of use, frequently praising its value for the price. The Google TV interface also receives positive feedback for its smooth navigation, although some users report occasional performance issues with the operating system and remote control responsiveness. A few users experienced minor lags with certain apps.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture quality is bad picture quality is bad picture quality is bad picture quality is bad
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GaneshB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Still
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Programming issues would get stuck on Netflix or prime, constantly saying exiting
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi UelB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay connected to wi-fi,sound keeps cutting in and out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AllenM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TCLs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter and I both bought this tv. Both Defective.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaryS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV screen was mashup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manager gave me a bad answer and said that you should contact TCL company directly and they will replace the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChiragM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best not the worst Could be better It’s a ok
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tvguy,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
My tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv did not live up to his name If am gamers is good to buy Everything else was not up to my expectations
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Rated 1 out of 5 stars
Slow & Buggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, buggy interface. Spend a little more money and get something that actually works.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KonnerA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it for almost a month. It still cannot be picked up. the customer support is useless
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For concerns regarding an order, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv didnt work properly, however they were helpful getting me a replacement
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joshua,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Glass screen are still a thing?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It breaks in the box. It so fragile Vizios way better similar price range.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement TV and need any further help, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 4 out of 5 stars
Input switches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great. Even had to turn the tv brightness down. I'm highly frustrated by the tv choosing to change the input viewed every time o turn on the tv.... haven't had the time to dig online for reasons why it will constantly switch from my cable box to my blu ray player and now even my son's gaming system when the other devices either turn on or, in the case of the Blu ray, when the entire system (tv, sound bar and cable box) turns on. Also having difficulty getting my tivo/cable box remote to control the inputs of the tv so currently I have to keep two remotes out when powering up the tv...
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Price
Rated 5 out of 5 stars
Excellent value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic at this price. The smart system is great. But the speakers, though they are certainly okay, leave a bit to be desired. It might even just be the programming; no audio pre-set feels as rich or full as my last TV, which was a comparable Hisense. The visuals are great, though! Very vibrant colors and deep dark blacks. I also appreciate the bluetooth functionality, so I can use earbuds when I'm watching TV late at night and not worry if I'm disturbing my neighbors. :)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Light weight. Big . Bright. And loud I have this tv in my detached garage.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Hansd,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Ease of use, Picture quality
Rated 5 out of 5 stars
New 55
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture and easy use. Color is amazing too
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TamaraC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Mr hard to please is please overall. !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is as sharp as you could get. The motion rate is superb. Comparing this to my LG nano cell 55", which is advertised to have an excellent motion rate but actually does not at all, the TCL is superior in that category. I see no blurring in fast-acting scenes and motions on this TCL. The remote control is well designed, it's a little different than the remote with other TVs, but it's very easy to use after a short time using it. While other brands I have found the remote controls infuriating to try to use, the TCL remote is easy to use and works well. The reason I gave it 4 stars instead of 5 is because you have to use it at least 85% brightness to avoid having the background too dark and since these type of TVs get dimmer over time naturally, you have to keep raising the percentage of the brightness and you don't have much farther to go until you are at 100%. After that the picture will just get dimmer as it ages over the years. Secondly, it does not upscale older programming as well as my LG nano cell. And finally, it has acted up a couple of times after the first month of use. Once I touched a remote control button and the whole screen was filled with Chinese writing - hundreds of words, but one touch of the back button got rid of that. On another day, I went into the home menu and it just sat there for about 2 minutes with the framework showing but no writing and then it straightened itself out. Another time I turned it on and for some reason it took about two full minutes to come on instead of the usual 10 or 15 seconds. I hope this is not a prelude to up-and-coming problems. I did get the TV cheap- $230 for a qled 55 in, so I think quite a bit of it for the bargain. Overall, an excellent TV so far. .
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Beautiful Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is certainly a step up from TCL “S Series” QLED > LED all day as well other specs when the two models are compared. Interesting that this Q5 was on a delayed release as the Q6, Q7, and Q8 came out months ago. That, or it is an exclusive line under Best Buy. Regardless, very smooth picture and easy set up. $100 less for this 55” than a Q6 55” would be. I have no complaints 1 day in. Cheers.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MarkBrown,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Google tv, Price
Rated 5 out of 5 stars
Tlc tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv. Great deal for the price. Easy to set up.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JordanB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 4 out of 5 stars
Quality TV, user-friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, easy to manage settings, very easy to get started. My only complaint is sound quality, but for the price it's a non-issue. Could get a sound bar for $150 and still be pleased with the deal.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Joshua,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Great for any price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly believe this stands up to my Samsung qled that i oaid 5 times yhe amount for. Definitely recommend this TV. The google tv os is far better than Samsung Tizen and i prefer it over the TCL roku as well. At $228 theres 0 chance you'll be mad
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Seshmk,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support