Customer Ratings & Reviews
- Model:
- 55Q550F
- |
- SKU:
- 6593218
Customer reviews
Rating 4.4 out of 5 stars with 226 reviews
(226 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 55" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024) for its exceptional picture quality, brightness, and ease of use, frequently citing the vibrant colors and clear images. Many also appreciate the value for the price. However, some users have noted that the remote control could be improved and that the software occasionally experiences slowdowns.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Christmas present
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas present for the newly moved out 20something.
I would recommend this to a friendRated 5 out of 5 stars
Good and worth for money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good and worth for money. Pretty much it solves our need.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality the kids really like this tv.. loved
I would recommend this to a friendRated 5 out of 5 stars
TCL 55inch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great the audio is better than expected
I would recommend this to a friendRated 1 out of 5 stars
Worse tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I can give it less than zero the screen blow up and it’s still at the so called best buy insurance who got me running around and never did anything complete waste of money never buying best buy brands again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Elmoheeb,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We're glad to see that you are already in the process of getting help. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Fire operating system is new to me so I Don't know for sure if it's normal to buffer and load so much more than my less expensive televisions do. I returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Can’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had the tv for a short period of time, and operationally, it’s just been very slow. Along with that, the screen will sometimes freeze while the sound will continue. And then there’s times that the sound just skips. I have other tv’s in the the house that operate fine while this is going on so I’ve ruled out the internet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sippster,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Beware of open box buys
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience it was an open box by normally I’ve had no issues with it. However, this one was missing screws for the base had no remote. I mean everything that went wrong could’ve went wrong. I took it back. They were able to give me my money back and I bought the same TV but bigger and newer for almost the same price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnBlaze,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need any further assistance with your new TV, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Decent buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Operating systems has a lot of bugs that hurt the streaming services. As far as playing games tho it’s good
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BernnieS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do NOT buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible TV. We have had nothing but issues with it since we purchased it. The back of the remote constantly falls off. The tv shuts off constantly, the audio just went out and now we cant watch anything. There is no reason for these issues and it has been beyond frustrating to deal with. Do not buy this tv. We’ve only had it for 5 months and it’s already completely broken. It’s been mounted on the wall the entire time and untouched, no reason it should be a lemon. Wish we could take it back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Girlmom,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Too many issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it was working it had good quality in both picture and sound however it would turn off randomly, sometimes it would go into a weird startup mode, similar to safety reboot on computers. HDMI would switch correctly at times. Wouldn’t recommend it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Sharpness is lacking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture clarity could be better but overall a good tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JessicaB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's slow, colors are ok. HDR doesn't work since an update removed the option to enable it in settings. I'd like it if the price was a little lower.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Just meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a decent TV but on the second day the picture went out and I had to reset the software to get it to work again…honestly afraid to throw out the giant box
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Green Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mother. Got it all set up, shortly thereafter she started getting a green screen regardless of app being used. This was my first experience with TCL and sad to say I'm beyond unhappy. If there isn't an easy permanent fix, this is going back. I'll adjust my rating/review accordingly. As of right now I would NOT recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I bought tv tcl in black friday
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought tv in last black friday , when I open the box tv for firt time this weekend , I saw that it was screen broken , I went to the store and they told me that they can not do anything for me, I never use my tv and never check my tv when I go out the store, I recommend no buy anything in black Friday in Best buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jcoliv,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer again as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a TV, and when I got home, I discovered the screen was broken. I returned to the store and exchanged it for an identical one, but this time, I checked it at the store. The second one was also broken. So, it’s better to always check TCL products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Yaroslav,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Flawed software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv had a software issue that it couldn't maintain aspect ratio with older shows. Understanding this is normal but not to where it has a 2" vertical width making viewing impossible. Returned for an LG
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HalC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Returned,disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv got returned! Terrible dark picture no matter what setting it was on. Sound was horrible!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi sassy,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had vertical green lines at first plug in. Returned for refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesF,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support