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Customer Ratings & Reviews

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$427.99
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Comp. Value: $449.99

Customer reviews

Rating 4.6 out of 5 stars with 1346 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the excellent picture quality, good refresh rate, and brightness of the 55" Class Q7 Series QLED 4K UHD Smart TV. Many find it great for gaming and appreciate its ease of use and Google TV features. Some customers have reported issues with the remote control, reliability, VRR, and operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,346 reviews
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking into a different TV but the best buy representative was really nice and told us her opinion based on the comparison which one would've been better

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JoshuaG,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised! this is a great tv! the price was even better

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    terrible remote & manua

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great. However the remote is very difficult to use. Wanted to set up favorite channels but still can't figure it out? I downloaded your manual & it was useless.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DougM,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV at a reasonable price. Unless you are super-into the technical aspects and hooking up oscilloscopes and such just go ahead and get this TV. It's going to work just fine for you.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Rhademanthis,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this has been an excellent TV. The only thing that hasn't exceeded my expectations is the sound quality but you can't expect a TV for this price to be perfect.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jarred,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was knowledgeable and had recommendations without being pushy. Items we purchased are high quality and we enjoy using them.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Teacher42,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Great TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and has been working just fine, but I noticed there's a big smudge in the middle, like someone rubbed it with someone sticky, I tried to clean it a bit, but didn't look like anything changed. It's not noticable when the TV is on so far so that's nice.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to [email protected] to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Brandon TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV at a great price. Great customer service and easy delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but get to know it before changes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product. However, it does have some questionable functionality. Maybe it just takes some more informative knowledge. Be sure you know it well before making option changes.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MichaelC,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Bad service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you give me a postal address or email address that I can send a complaint about Best Buy to Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    TV is good value at the discounted price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is above average and a good bang for your buck. It has much more to offer than other premium brands such as Sony, Samsung and LG TVs that are around this price point. My biggest complaint with this TV is the pre-calibration is terrible so if you’re interested in buying this TV make sure you change up the settings when you get it. Also when you turn off the TV there is a slight audio delay around 1-3 seconds where it still plays audio when you turn off the TV which is pretty annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never purchased this brand tv before. The clarity and sleekness of this tv is awesome. I will continue to support this brand and the price was very reasonable

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi QuentinB,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked perfect for what i needed. i just needed an extra tv for my gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence sales people and product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sales woman who took us the exact type of TV I desired The chat salesperson was excellent and researched the TV and features I was seeking The TV itself id excellent.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JohnK,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great value TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, there isn’t a better tv out there. I can’t believe a 120mhz panel was only 499. There are better tvs out there but no where near this price slot.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Watch TCL Smart TV here!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second TCL smart TV I have added to my home. This one is in the guest room. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best quality you can get for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has been the perfect choice for me. Pairs excellently with the xbox series x, i can finally take advantage of the specs.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi refreshrate4kheckyes,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Solid TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid TV without any drama. The anti-reflection mechanism can be better. It becomes hard to see if you have a window close to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First TV in Charlotte

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV Thanks to Best Buy team for their help in choosing this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    It’s alright, disappointing for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture looks great but motion in gaming is a severe issue with tons of shadowing. Great for watching movies, not so much for gaming.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MichealG,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

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