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Customer reviews

Rating 4.6 out of 5 stars with 1359 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers frequently mention the excellent picture quality, good refresh rate, and impressive brightness of the 55" Class Q7 Series QLED 4K UHD Smart TV. Many appreciate its suitability for gaming and the ease of use, as well as the Google TV features and HDR capabilities. However, some customers have noted issues with the remote control and operating system, while others have experienced lag and VRR problems. A few customers reported concerns about the TV's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,359 reviews
  • Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this has been an excellent TV. The only thing that hasn't exceeded my expectations is the sound quality but you can't expect a TV for this price to be perfect.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jarred,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Nice tv, good picture.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. Decent sound. Set up took awhile, since I am not tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I have ever bought. Works super fast with PS five and on my streaming devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A challenge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one dead on day 2. Replacement fine. The return a little challenging. Staff awful to great

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    You Can Probably do better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great for the price point, good TCL interface, nice remote, but... Less than 5 months into ownership, the tv developed a permanent vertical red line across the screen. Pretty obnoxious and not worth the effort of a manufacturer warranty but I suspect it will get worse and have a pretty limited life. The lack of a sleep timer is pretty obnoxious.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has been everything I've needed. Even in a not so big living space it does not seem too big.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv great service from Best Buy, tv is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was knowledgeable and had recommendations without being pushy. Items we purchased are high quality and we enjoy using them.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Teacher42,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    So surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never purchased this brand tv before. The clarity and sleekness of this tv is awesome. I will continue to support this brand and the price was very reasonable

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi QuentinB,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Excellence sales people and product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sales woman who took us the exact type of TV I desired The chat salesperson was excellent and researched the TV and features I was seeking The TV itself id excellent.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JohnK,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    An excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV for the price, the blacks are good. Good for tv, movies and gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BUENA OPCION A EXCELENTE PRECIO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TCL es una excelente marca que ofrece una imagen nitida a un precio razonable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, there isn’t a better tv out there. I can’t believe a 120mhz panel was only 499. There are better tvs out there but no where near this price slot.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Non stop issues

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had non stop issues with it and it disconnects from the WiFi when it wants to. Logs me out of all my apps and I’ve been getting the black screen every time I have to turn on the tv. If you have a sound bar connected to it good luck it automatically connecting to it when you turn the tv on.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Aaron, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    It’s alright, disappointing for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture looks great but motion in gaming is a severe issue with tons of shadowing. Great for watching movies, not so much for gaming.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MichealG,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Bad service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you give me a postal address or email address that I can send a complaint about Best Buy to Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best quality you can get for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has been the perfect choice for me. Pairs excellently with the xbox series x, i can finally take advantage of the specs.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi refreshrate4kheckyes,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised! this is a great tv! the price was even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV at a great price. Great customer service and easy delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the qled upgrade I was looking for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with the video quality upgrading from normal led 4k to the led qleds is a notable difference, and nice to rewatch old shows/movies to see how much I actually didn't see.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Ryanl,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support