Customer Ratings & Reviews
- Model:
- 55Q750G
- |
- SKU:
- 6538130
Customer reviews
Rating 4.6 out of 5 stars with 1359 reviews
(1,359 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent picture quality, good refresh rate, and impressive brightness of the 55" Class Q7 Series QLED 4K UHD Smart TV. Many appreciate its suitability for gaming and the ease of use, as well as the Google TV features and HDR capabilities. However, some customers have noted issues with the remote control and operating system, while others have experienced lag and VRR problems. A few customers reported concerns about the TV's reliability.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Came out of the box broken!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV, took it home set it up on my wall and found out that the soeakers were broken right out of the box! I tried everything to get them to work, including a factory reset. I called the TCL customer support number and it doesnt even ring just hangs up! Took it back to Best Buy and told one of the workers first thing he said to me was “im not surprised, we see a lot of people returning their TCL tv’s within a year of their purchase date. I’d highly recommend not buying anythinf from this company! I was told to stick with Sony or LG if you want reliability and the least returned brands overtime! I’ll never consider any from TCL ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ryzone,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Freezing daily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend had this tv for just over a year and it needs to be restarted everyday. Actual unplug and restart.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CATVR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Meh...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent OS but poor TV for watching sports due to tons of motion blur. No amount of working the settings seems to fix it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JosephG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
No on the open box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box picture flickered every couple minutes nice pictures
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Only one audio output
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality TV but only allows one audio output. I wear hearing aids and use a transmitter connected through the optical port to listen to tv. On this set you can only activate the sound bar or the optical port, not both. So now I cannot watch tv with anyone. There was nothing about this in any of the literature that I read so did not discover it until I set everything up. Threw the packing away so I can’t return it either. My old TCL worked fine. Don’t know why they changed it. Expensive lesson.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChuckH,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. All of our newer models only support one type of audio output at a time. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Glitchy apps, turns on by itself
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV started out great, but after a few months it started turning on by itself. The worst is when you’re sleeping and it turns on, full brightness. Problem is intermittent. Tech support makes you do a factory reset, just for it to start acting up again a few weeks later. TCL closes your ticket within days, and you have to start all over again. I own 2 TCL tvs, both have the same issue. Additionally, the apps like Netflix, paramount, etc.. get glitchy and don’t load properly. Only way to fix is go through the menu and restart the tv. Will never buy TCL again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Electech,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL55tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to set up. And when you think you have it down, come back the next day and it has changed.
No, I would not recommend this to a friendRated 3 out of 5 stars
Lots o features, but super buggy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way GoogleTV’s OS curates content from various apps. However, the UX frequently crashes
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ciduation,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Samsung TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do see some jerking motion on certain programs. Color isn't as adjustable as preferred
No, I would not recommend this to a friendRated 3 out of 5 stars
hurry up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some problems still waitung for service maybe will fix hope so
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a good choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this, I’ve had so many issues, it doesn’t work properly with Apple TV device and it sometimes jumps to Netflix in the middle of watching a show, again I do not recommend this tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kite,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but not enough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV but is not what I need, remote has illuminated buttoms
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JorgeH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that this TV did not fit your needs. We would love the opportunity to look into this for you to see if we can assist you in any way. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
"Excellent" open-box that wasn't excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box listed as "excellent", was missing screws and pixelation issue
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Nightwing3415,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Almost...but not quite.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Create customer service...but not great TV. Brought it back!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PieVanHorn,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No the best but not the worse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could said that is ok for the price, you get what you paid
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Great,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
No stand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item as open box, but I didnt receive a tv stand and after contacting customer support they could not reimburse me. I had to buy an aftermarket tv stand but other than that the tv is fine
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Khanl,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
ARC and other HDMI features do not work correctly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks good, but HDMI features do not function properly. I have to reboot the TV every time I watch it to get my sound bar to work. PS5 does not change inputs or turn on and off properly. Working with TCL support has been a nightmare. I will never purchase anything made by this company again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Had high hopes but am dissapointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a long time lover of TCL tvs. After returning my second TCL Q7 with display issues, I am done with this line of their panels. I feel like their backlit tvs are the way to go. I will be looking to a more high end brand for an OLED, QLED, or Mini LED tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josiah,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to us isnt compatible to directv streaming it lags alot got their new gemini we get a beautiful picture now saying tv doesnt support hdr. What the heck best buy no help and forget directv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mary,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to try to assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not too good tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has very bad color. And sometimes when its on a bright white scene the white is blurry and I can't make out what I'm looking at.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonerb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support