Customer Ratings & Reviews
- Model:
- 55Q750G
- |
- SKU:
- 6538130
Customer reviews
Rating 4.6 out of 5 stars with 1340 reviews
(1,340 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and refresh rate of the 55" Class Q7 Series QLED 4K UHD HDR Smart TV. Many appreciate its brightness, ease of use, and suitability for gaming, especially considering the price. However, some customers have reported issues with the remote control and the reliability of the TV. There are also a few mentions of problems related to VRR and the operating system.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service! Product in stock. Trading TV was simple. Thank you
I would recommend this to a friendRated 4 out of 5 stars
Great Budget TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Google setup was a bit confusing, but overall this is a great TV for the cost.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Has problems.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture. Close captioning doesn't work on streaming channels. Sound out doesn't work even with special TCL connecter. Can't figure out how to check for 4k programming. Would not buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TLC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best tv for the money I have 2 of these tv and love them . I don’t know what would be better.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV pickup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quick pickup, no hassle. staff was quick to assist and give item.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV 55"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I expected from the TV and the service etc from Best Buy was outstanding
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
55" tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good condition Was only missing a screw for the stand
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv I ever owned. Would love to buy a bigger one in the future
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Drewski,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this television as an attempted replacement for a Hisense Roku TV with a burned out backlight. We promptly returned it because it's a terrible television with a horrible interface and OS, poor picture quality, and too many smart/auto adjustments. Do not buy. We ended up purchasing a Roku Plus TV instead. Here is my review of the TCL Q7 4K 55" television: Overly lengthy setup process filled with user agreements, legalese and contractual promises that your privacy will be invaded at every opportunity. Poor picture quality out of the box. The complicated picture adjustment interface required making adjustments for each input utilized, and in some cases for each type of content we watch (ie. Roku interface, YouTube, Blu-ray, streaming channels, etc.). Even after all of these adjustments, the picture quality on this TV is still poor in comparison to our experience with other televisions. The overexposed whites remove too much detail from white parts of the footage viewed. Blacks are underexposed, causing all black areas of the content to lose detail and become indistinct silhouettes. The picture on this TV defaults to being over sharpened. We discovered that this is partially due to the numerous “automatic” and “intelligent” picture enhancement settings that are available in the Google TV interface, which we eventually disabled. However, even with these settings turned off, the picture is often overly “crunchy” with too much contrast. And depending on what you’re watching, it can really make for a poor viewing experience. The entire experience with this TCL television led us to better understand how the QLED, OLED, HDR and “intelligent” direction being pursued by many modern televisions can be taken too far, in effect actually lowering the quality and original intention of some content. We understood when going with this Google TV that we would have to attach a Roku stick if we wanted to maintain the simple and easy-to-use interface. The Roku part of the experience worked well. However, when this is coupled with this TCL’s antiquated looking Google TV interface and TCL’s poor picture execution, it just made us want another TV with an actual Roku interface already built in. And that is exactly what we ended up going with -- the Roku Plus series. I have also researched the new Roku Pro series as well, and those look promising as well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CliffM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Happy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great out of box condition love the tv. Would reccomend
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for providing your thoughtful feedback. It's awesome that you are pleased with your new TCL TV! Kick back, relax and enjoy the NFL season this year with your high quality and high functional TV. Best regards, Brandon TCL Customer Support
Rated 3 out of 5 stars
It's ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still slightly warm colors even after calibration. Some issues with inverse ghosting and backlight flicker when using VRR. Doesn't use mini LED. Only uses ATSC 1.0 instead of newer 3.0. Speakers aren't horrible, they could be better though. Build quality could be slightly better too. Can't disable Dolby vision. Lastly the motion processing could be better as well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Levi,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
2.1 support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does this tv support 2.1 support for xbox series x and ps5
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Robert,
This TV does indeed feature several HDMI 2.1 ports. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great bang for the buck.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good overall so far. Tv speakers (as most) leave a little to be desired.
I would recommend this to a friendBrand response from TCLExpert
Posted .We appreciate you taking the time to provide us with your review. We are happy to hear you are enjoying your television thus far! While the majority of our customers report a good experience with the built-in TV speakers, some people also elect to add a soundbar or speakers to further enhance their viewing experience. This is compatible with most soundbars and speakers and can be connected via HDMI eARC, Optical, Bluetooth, or the 3.5mm headphone jack. TCL also offers a variety of soundbars to fit different budgets and audio preferences so that might be an option to look into if you are interested! Enjoy! Brandon TCL Customer Support
Rated 3 out of 5 stars
Not impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to TV a few days ago after my previous TCL series 6 qled went out . Out of the box immediately I was disappointed with the lack of crisp bright picture. this new TCL model and I’m pretty picky about my TV , under performed compared to my series 6. After this weekend , I decided it’s going back .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulN,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Broke down after a month of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke down after a month of use. Customer service is horrible, I have provided all of the information requested and they are refusing to dispatch repair or send a replacement. It's been a nightmare. Stay away from this manufacturer. They might be cheap, and you are getting what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jacob,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Would except something similar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as of yet, but had to take this same back to the store, but as the one I took back and the replacement unit you cannot get the settings to work, it comes up as not connected to the internet, obviously it is connected to the internet. Then as I was hoping to get service, they said they were going to get back to me. I do not want the same SKU, 2 units not working correctly, that’s enough. As of today no one has gotten back to me. One of the reasons I bought a TCL is because it has legs that fits on my semi antique oak tv cart.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AndyS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't have a power cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an "open box" in "excellent" condition. No instruction manual and worse yet... Did not include a power cord. Live out of town and by the time I got home it was too late to go back. Had to order one online and wait several days to hook my tv up. Will never buy Best Buy open box again. Somebody should ha e checked this first and clearly they didnt.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RonaldR,
Thank you for taking the time to provide your feedback. We're sorry to hear about your initial experience with the retailer. We hope that you are now enjoying your TV! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke after 8 days…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned the TV for 8 days and it already broke. TV screen went black and it won’t turn on. Luckily it was within the two week window. Buyer beware.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tfarr,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Started HAvoong Problems After Warranty Period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase the TCL 55R635 in March 2020. TV had issues with freezing and rebooting on it's own. After 3 years of playing with rests/factory resets/power on resets, the TV is now a brick. Unless you get a 5 year warranty for this TV, stay away!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BradinTexas,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. It seems you have posted your review on the wrong product, as this is our 55Q750G. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this item at all. Poor picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ThomaskS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support