Customer Ratings & Reviews
- Model:
- 55Q750G
- |
- SKU:
- 6538130
Customer reviews
Rating 4.6 out of 5 stars with 1346 reviews
(1,346 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent picture quality, good refresh rate, and brightness of the 55" Class Q7 Series QLED 4K UHD Smart TV. Many find it great for gaming and appreciate its ease of use and Google TV features. Some customers have reported issues with the remote control, reliability, VRR, and operating system.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Broke down after a month of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke down after a month of use. Customer service is horrible, I have provided all of the information requested and they are refusing to dispatch repair or send a replacement. It's been a nightmare. Stay away from this manufacturer. They might be cheap, and you are getting what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jacob,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Would except something similar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as of yet, but had to take this same back to the store, but as the one I took back and the replacement unit you cannot get the settings to work, it comes up as not connected to the internet, obviously it is connected to the internet. Then as I was hoping to get service, they said they were going to get back to me. I do not want the same SKU, 2 units not working correctly, that’s enough. As of today no one has gotten back to me. One of the reasons I bought a TCL is because it has legs that fits on my semi antique oak tv cart.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AndyS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't have a power cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an "open box" in "excellent" condition. No instruction manual and worse yet... Did not include a power cord. Live out of town and by the time I got home it was too late to go back. Had to order one online and wait several days to hook my tv up. Will never buy Best Buy open box again. Somebody should ha e checked this first and clearly they didnt.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RonaldR,
Thank you for taking the time to provide your feedback. We're sorry to hear about your initial experience with the retailer. We hope that you are now enjoying your TV! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke after 8 days…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned the TV for 8 days and it already broke. TV screen went black and it won’t turn on. Luckily it was within the two week window. Buyer beware.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tfarr,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Started HAvoong Problems After Warranty Period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase the TCL 55R635 in March 2020. TV had issues with freezing and rebooting on it's own. After 3 years of playing with rests/factory resets/power on resets, the TV is now a brick. Unless you get a 5 year warranty for this TV, stay away!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BradinTexas,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. It seems you have posted your review on the wrong product, as this is our 55Q750G. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this item at all. Poor picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ThomaskS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
