Customer Ratings & Reviews
- Model:
- 55QM5K
- |
- SKU:
- 12254953
Customer reviews
Rating 4.7 out of 5 stars with 607 reviews
(607 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Rated 5 out of 5 stars
Great Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great television and I got it on sale for a great price
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendRated 4 out of 5 stars
Good cheap tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a cheap tv. 4k quality leaves alot to be desired. Very slow interface. Good for streaming. For a tv under $400 it’s worth it.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendRated 3 out of 5 stars
TV leans back on the stand.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display itself was great, but when placed on the provided legs, the screen leans backward between 1° and 2°. For a new TV like this, that is unacceptable. TCL needs to take this back to the design team to fix this bizarre problem.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alex,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This sounds rather odd. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Must buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no complaints at all, great quality and affordable
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendRated 4 out of 5 stars
TCL 55’
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too bad for the money spent. Is pretty much what I expected. Solid TV.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendRated 3 out of 5 stars
Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we returned it. It is a nice tv but the qhite light was too bright. Couldn't adjust, tried many different ways. Maybe if you had a large room it might be better.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendBrand response from TCLExpert
Posted .HI Lizzy,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. You can turn off the Standby LED by 1.) Power on TV; 2.) Press the gear button on TV Remote; 3.) Navigate to: Settings -> System -> Advanced Settings -> Standby LED -> Off. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
.....
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok tv for what it is i wish i had goten a better model
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Packers,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL switch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv I went in to buy was not the one I ended up buying.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendRated 4 out of 5 stars
Tv purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Staff was knowledgeable about my 55" tcl tv purchase.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendRated 1 out of 5 stars
Absolute trash -reviews are fake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash out of the box, I do not believe the 4.7 reviews. 700 plus originally?? Hmmmm.... HDMI port stopped working 2nd time TV being used, kept restarting app we were watching.... Stay away
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lfarkas09,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad for gaming, Good for watching shows and TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is very good but it is not ideal for gaming. The picture changes from light to dark constantly while gaming. Needs a better processor or an update to fix this issue. Other than that its a decent TV but definitely not worth the retail price.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ronnie,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Going to return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for office conference room. Doesn't have any capability for webcam or meetings
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AviR,
Thank you for taking the time to provide your feedback. It would be recommended to connect a computer to the TV for these purposes to use the TV as a display for the meeting. The TV does not feature a built-in mic or camera. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Product was not as advertised.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product Specifications showed that this TV came with a 3.5mm Audio output port. When removed from the box, there was no 3.5 mm Audio output port. I purchases a optical audio to 3.5mm audio adapter but this does not work. I cannot use my existing speakers and sub woofer.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JayL, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We are currently in the process of reviewing and updating published information concerning this unit. We take great measures to ensure that all information is accurate. If you need any further assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Dark circles but otherwise Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv looks fine, but there's these faint darker circles in the upper middle of the screen. I'm assuming it's a one-off situation. I tried to contact best buy support about it and they didn't even give me the time of day. They automatically told me to contact TCL support.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Clay,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NO TV image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image will not display. I've contacted customer service nine times in less than a month over the same continuing issue of image not displaying.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MelanieM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Brightness and interface are a big minus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brightness on the very lower side, color adjustment is very bad. Google tv interface is very slow
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dcha,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV do not have a sound. Any update finally happened it had two days now the whole screen is black and no sound.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bean,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Headche if you watch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has issues with the resolution keeps blinking all the time makes headache
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NahibeliT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
can review what is undelivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have not received it yet, deliveries are a nightmare
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MatthewC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Once you receive your TV, if you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this TV the picture was not that great, Returned it the very next day.
This review is from TCL - 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElaineH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support






















