Customer Ratings & Reviews
- Model:
- 55QM5K
- |
- SKU:
- 6625835
Customer reviews
Rating 4.7 out of 5 stars with 542 reviews
(542 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent picture quality and brightness of the 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV. Users also appreciate the easy setup and the performance of the Google TV software. However, some customers have noted concerns about the connectivity options and the viewing angle.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Solid if you have a promo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Image is so so, a bit washed, blacks are a bit cloudy, but for the price is worth it
I would recommend this to a friendRated 4 out of 5 stars
Gau ly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It very hard to set up the program some work some don’t work
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi GuaL,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Budget friendly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for that price range. But the OS is little slower than samsung and sony
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JSRV,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has been good. No issues till now. Display perfect
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money this might be the best tv value you can get
I would recommend this to a friendRated 4 out of 5 stars
Great for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture for the price, only issue is if in direct lighting losses a lot of contrast.
I would recommend this to a friendRated 3 out of 5 stars
TV leans back on the stand.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display itself was great, but when placed on the provided legs, the screen leans backward between 1° and 2°. For a new TV like this, that is unacceptable. TCL needs to take this back to the design team to fix this bizarre problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alex,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This sounds rather odd. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great television and I got it on sale for a great price
I would recommend this to a friendRated 4 out of 5 stars
TCL 55’
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too bad for the money spent. Is pretty much what I expected. Solid TV.
I would recommend this to a friend- Pros mentioned:Brightness
Rated 1 out of 5 stars
Do not buy !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv. You have to constantly mess with the settings to maintain a subpar picture. It’s very bright but doesn’t handle it well and the 60 hz is too weak for this tv. I traded it for the tcl QM6k and it’s amazing. So much better in every way.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
.....
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok tv for what it is i wish i had goten a better model
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Packers,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good cheap tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a cheap tv. 4k quality leaves alot to be desired. Very slow interface. Good for streaming. For a tv under $400 it’s worth it.
I would recommend this to a friendRated 5 out of 5 stars
Must buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no complaints at all, great quality and affordable
I would recommend this to a friendRated 3 out of 5 stars
Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we returned it. It is a nice tv but the qhite light was too bright. Couldn't adjust, tried many different ways. Maybe if you had a large room it might be better.
I would recommend this to a friendBrand response from TCLExpert
Posted .HI Lizzy,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. You can turn off the Standby LED by 1.) Power on TV; 2.) Press the gear button on TV Remote; 3.) Navigate to: Settings -> System -> Advanced Settings -> Standby LED -> Off. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL switch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv I went in to buy was not the one I ended up buying.
I would recommend this to a friendRated 4 out of 5 stars
Tv purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Staff was knowledgeable about my 55" tcl tv purchase.
I would recommend this to a friendRated 1 out of 5 stars
Absolute trash -reviews are fake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash out of the box, I do not believe the 4.7 reviews. 700 plus originally?? Hmmmm.... HDMI port stopped working 2nd time TV being used, kept restarting app we were watching.... Stay away
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lfarkas09,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad for gaming, Good for watching shows and TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is very good but it is not ideal for gaming. The picture changes from light to dark constantly while gaming. Needs a better processor or an update to fix this issue. Other than that its a decent TV but definitely not worth the retail price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ronnie,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Going to return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for office conference room. Doesn't have any capability for webcam or meetings
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AviR,
Thank you for taking the time to provide your feedback. It would be recommended to connect a computer to the TV for these purposes to use the TV as a display for the meeting. The TV does not feature a built-in mic or camera. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dark circles but otherwise Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv looks fine, but there's these faint darker circles in the upper middle of the screen. I'm assuming it's a one-off situation. I tried to contact best buy support about it and they didn't even give me the time of day. They automatically told me to contact TCL support.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Clay,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support