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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.7 out of 5 stars with 542 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention the excellent picture quality and brightness of the 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV. Users also appreciate the easy setup and the performance of the Google TV software. However, some customers have noted concerns about the connectivity options and the viewing angle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 542 reviews
  • Rated 1 out of 5 stars

    NO TV image

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image will not display. I've contacted customer service nine times in less than a month over the same continuing issue of image not displaying.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MelanieM,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Brightness and interface are a big minus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brightness on the very lower side, color adjustment is very bad. Google tv interface is very slow

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Dcha,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Bad TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV do not have a sound. Any update finally happened it had two days now the whole screen is black and no sound.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Bean,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Headche if you watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has issues with the resolution keeps blinking all the time makes headache

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi NahibeliT,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    can review what is undelivered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have not received it yet, deliveries are a nightmare

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MatthewC,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Once you receive your TV, if you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this TV the picture was not that great, Returned it the very next day.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ElaineH,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Wonderful Television

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television volume and picture! Easy to set up. Awesome price for the quality. Very bright.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Average TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the TV, good picture and sound, the only problem is that the Wi-Fi disconnects constantly and I still don't know how to fix it.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi OmarA,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sports fans dream

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good clarity, color and sound. Details for sports is ideal

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture. Absolutely astounding and smoothl operation. The price was best of all.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved on from a Roku TV and couldn't be happier. Amazing picture quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    low cost, great image quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The consistently good reviews and a close out price was the incentive to purchase this TV. A great decision. a bright screen, black blacks, good off center picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL QM5K

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for a great TV without breaking the bank, this TCL QM5K hits all the right notes for everyday watching, streaming, and casual gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is superb Very good fit for the masters bedroom

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi HarHar, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, Alison TCL Customer Support

  • Rated 5 out of 5 stars

    TV review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very please with our experience with Adam at the Oakdale office. Knowledgeable and kind! We appreciate him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price. Fits great in a smaller guest room that I have.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL Mini LED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the value. The sound and picture quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of my tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for product. Excellent for watching movies in low light environment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New TCL 55 inch TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV for the money. Bought TV for new townhome purchased in Charlotte. Best Buy had a sale and the TV had great specs for the price point..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV very happy with my choice Would recommend

    I would recommend this to a friend