Customer Ratings & Reviews
- Model:
- 55QM5K
- |
- SKU:
- 6625835
Customer reviews
Rating 4.7 out of 5 stars with 542 reviews
(542 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent picture quality and brightness of the 55" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV. Users also appreciate the easy setup and the performance of the Google TV software. However, some customers have noted concerns about the connectivity options and the viewing angle.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
NO TV image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image will not display. I've contacted customer service nine times in less than a month over the same continuing issue of image not displaying.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MelanieM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Brightness and interface are a big minus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brightness on the very lower side, color adjustment is very bad. Google tv interface is very slow
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dcha,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV do not have a sound. Any update finally happened it had two days now the whole screen is black and no sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bean,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Headche if you watch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has issues with the resolution keeps blinking all the time makes headache
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NahibeliT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
can review what is undelivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have not received it yet, deliveries are a nightmare
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MatthewC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Once you receive your TV, if you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this TV the picture was not that great, Returned it the very next day.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElaineH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness, Picture quality
Rated 5 out of 5 stars
Wonderful Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great television volume and picture! Easy to set up. Awesome price for the quality. Very bright.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Connectivity
Rated 4 out of 5 stars
Average TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the TV, good picture and sound, the only problem is that the Wi-Fi disconnects constantly and I still don't know how to fix it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OmarA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Sports fans dream
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good clarity, color and sound. Details for sports is ideal
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear picture. Absolutely astounding and smoothl operation. The price was best of all.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moved on from a Roku TV and couldn't be happier. Amazing picture quality!
I would recommend this to a friend Rated 5 out of 5 stars
low cost, great image quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The consistently good reviews and a close out price was the incentive to purchase this TV. A great decision. a bright screen, black blacks, good off center picture.
I would recommend this to a friendRated 5 out of 5 stars
TCL QM5K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for a great TV without breaking the bank, this TCL QM5K hits all the right notes for everyday watching, streaming, and casual gaming.
I would recommend this to a friendRated 5 out of 5 stars
Superb TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is superb Very good fit for the masters bedroom
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi HarHar, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
TV review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very please with our experience with Adam at the Oakdale office. Knowledgeable and kind! We appreciate him!
I would recommend this to a friendRated 5 out of 5 stars
New tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Fits great in a smaller guest room that I have.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL Mini LED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the value. The sound and picture quality is great.
I would recommend this to a friend Rated 5 out of 5 stars
Review of my tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for product. Excellent for watching movies in low light environment.
I would recommend this to a friendRated 4 out of 5 stars
New TCL 55 inch TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV for the money. Bought TV for new townhome purchased in Charlotte. Best Buy had a sale and the TV had great specs for the price point..
I would recommend this to a friendRated 5 out of 5 stars
Pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV very happy with my choice Would recommend
I would recommend this to a friend






















