Customer Ratings & Reviews
- Model:
- 55QM751G
- |
- SKU:
- 6579459
Customer reviews
Rating 4.7 out of 5 stars with 755 reviews
(755 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the 55" Class QM7-Series 4K UHD HDR QD Mini LED Smart Google TV (2024) for its excellent picture quality, brightness, and black levels. Many users appreciate its fast refresh rate and awesome gaming performance. The TV also provides an intuitive user interface and ample connectivity options. Furthermore, customers enjoy the many built-in features.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Damaged screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service said they're going to issue a return service. But after setting up the whole thing it's very disappointing to see a damaged display.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TanzilaZ,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv reliability is trash
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Have owned this TV for about six or seven months with no problems. Was working most of the day today. Went out for dinner came back and turned it on and it no longer worked. There was a faint back light to it and you could see where you were moving The remote cursor, but there was no picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Can’t Connect to Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not believe the Best Buy employees when they try to hype this TV. It is very unreliable in connect to wifi. They brag about having Google TV but the Google TV is worthless if you can’t connect to the internet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great visual. Horrendous audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After doing a lot of research on different TV brands and models, we chose the TCL QM7 as the best option for us. Picked this TV up very excitedly and brought it home only to set it up and find that the audio was horrendous. The audio came out muffled with unclear words that truly ruined the experience for us. We tried multiple rounds of factory resetting the TV and several other troubleshooting measures to solve the issue. The muffled audio problem disappeared on its own for some time, but after a few weeks of TV watching, the muffled audio came back again. No amount of troubleshooting was able to fix this horrendous muffled audio. Will definitely be returning the TV. 0/10 experience
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lesley,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Unable to connect to Xfinity cable dvr or Apple+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unnecessarily difficult to change settings and wasn’t working with Apple streaming service or cable dvr. Returned for LG c4 oled tv and much, much happier with ease of use.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KrisB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
SUCKS. WORST TV I'VE EVER OWNED.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this TV. The lag is terrible. I have to press buttons multiple times to get a response and watching TV it will lag like CRAZY! Again, worst TV I have ever owned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChaseMc12,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This brand TCL is trash. I bought this TV and after 7 months, the screen went black and I can't use it anymore. You can find a lot of people saying the same thing on YouTube, this is a very common issue that this brand has. DO NOT BUY IT, YOU WILL LOSE YOUR MONEY
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi user874869, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Do not buy a TCL television
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy a TCL television. We have had one since December and it started flickering and showing a brown tinted stripe down the right side. I have emailed and called them for two weeks. Their best solution is to update the software which it is. This is nuts the television is 4 months old.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Skipper6932,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Mediocre
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping this high end TCL would be good. But it isn’t. Overall, mediocre is one word to describe TCL. I had it a few days and tried antenna, dvr, Xbox, etc. everything looked washed out and looks lacing color vividness. Took it back and paid a little more to get Samsung ales.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. Purchased 10/9 and installed 12/19. Remote missing. Called customer service to report issue thinking Best Buy would send replacement. Wrong! Since my issue was made known outside 15 day window, Best Buy will not do anything. Very disappointing.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidM,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not ever apply for a Best Buy card.!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked the tv, but doing business with Best Buy and Citibank was the worse experience ever!! I spent hours, and I do mean hours, on the phone trying to right everything and they still got it wrong. We'll never deal with them again in that manner.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DarrylZ,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need any help with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Backlight failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight failed in less than a year. Manufacturer would not cover warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LindsayP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Problems with TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to return to factory because HD 4k only renders in widescreen not fullscreen
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonathanT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. There is a setting to adjust the picture size. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Refresh rate
Rated 5 out of 5 stars
Great TV for Gaming!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV to use exclusively for playing my Xbox Series X. I was using a 10 year old 1080p and it just wasn't cutting it for next-gen gaming. The high refresh rate on this TV makes the gameplay super fluid and the games look amazing now! I had to adjust the setting presets for the audio and video to fit my console and environment, but once the TV is set up, it's a beast! The sound system built into the TV is enough to fill the room and sounds great and the Bluetooth feature easily connects to my headset for total immersion. I've been a fan of Google TV since I bought my Nvidia Shield ten years ago and this TV matches up with and surpasses the quality of the Shield. Highly recommend!
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
Rated 5 out of 5 stars
Wow what a Surprise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had 4 hisense tvs but theyre buggy. Wanted to get the qm8 but could not afford the extra $200 for it so i bought a 55" qm7 from TCL. I do not see how you could beat the picture. Iss amazed how bright and sharp it isFor $479 i feel like i stole something its that good
I would recommend this to a friend - Pros mentioned:Brightness
Rated 5 out of 5 stars
Bright and Saturated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I kept reading that Mini LED TVs were brighter with higher contrast and saturation than OLEDs, with decent blacks. My last two purchases were OLEDs, and I wanted a bigger screen for my den so I thought I'd try a 55" Mini LED in the guest bedroom and compare it to my OLEDs before I buy a giant screen for the den. I fully intended to buy the Samsung Q90D after doing some online research. When I got to the store I compared this TV to the Samsung and didn't see that much difference. It was a thousand dollars less than the Q90D (4th of July sale), so I bought it. I've had it a few days now and so far I honestly prefer it to my OLEDs which cost over 3x (the 65" price). The added brightness and saturation is really eye catching. The color is probably not as accurate, but I don't care. It just knocks me back in my seat and the blacks are nice and black. I'm not a big fan of the 'Google' interface, but that's not a big deal; I've seen worse. I read that TCL actually pioneered the mini-LED technology and was first to market with it in 2018.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Litvak,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
It doesn't play well with Tivo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has an option to have the input go back to the last input when you turn it on and that doesn't always work. Sometimes when I turn it on it has a frozen picture that is shaking. I have to go to a different input and then back to clear it up. The Tivo remote can't control the input selection because it's kind of complicated. I have to use the TCL remote to hit Input and a list of inputs appear. I then need to use the scroll wheel to move to the input I want and then press the select button to select that input. So I need multiple remotes to use the TV. The picture and sound seem very good.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Very good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After researching Budget TV's I decided on this model. The performance has lived up to the hype. 4k picture is beautiful. If you dont want to spend a lot of money, this is the route to go!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MarkC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv with Google onboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, crisp color nice sound and I love the Google interface. Upgrading from a Vizio that would turn itself on and play adds all the time. This is an upgrade in all aspects!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best tv for its price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s has an amazing picture very worth it for the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CharlesR,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support