Customer Ratings & Reviews
- Model:
- 55S450G
- |
- SKU:
- 6538262
Customer reviews
Rating 4.6 out of 5 stars with 1015 reviews
(1,015 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the picture quality, ease of use, and price of the 55" Class S4 S-Class 4K UHD HDR LED Smart TV with Google TV (2023). Many also appreciate the Google TV interface and the vibrant colors. While some users experienced minor issues with the remote control and occasional system responsiveness, the overall feedback highlights a positive user experience. The setup process was also frequently praised for its simplicity.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dog bumpped the TV and the screen cracked so easily
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AngelaV,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad picture quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps work great but the quality of the picture is not very good. Looking to get a replacement just on the picture quality alone
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TeagueB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
Slow
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is slow when you press something it takes long to work on the tv … like why Am i waiging 3 mins for my apps to work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StephenT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this TCL 55” and right out the box the tv is defective and all it does is just boot loop back to the start up screen. I’m really disappointed because when i went into the store the host was extremely knowledgeable and convinced me to purchase this tv because I wanted the pioneer 55” and this what is got a tv that’s boot loops and gets stuck on the google tv screen. I’m upset that i can’t return it to the store because of timing issues which means the return time will expire. I will have to buy another tv when i get back but it is what it is . Best buy is an excellent store so my next purchase will be from them once I return.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KevinR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
You get what you pay for!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I realize this is a budget TV but you should expect some kind of quality picture for a 4k TV. The images aren't sharp and are slightly fuzzy. It's like watching it through a screen door. My old 1080p TV had a much better picture. Returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Extremely slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works but is awfully slow when doing anything from scrolling through UI to starting an app or movie and trying to turn the volume up and down. Very disappointed in the quality of use.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ShawnW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Picked up TV Without Tv box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is surprising that I went from Montgomery, AL they didn't gave me any tv box because of it was open box. Even they didn't package it well. I ordered it in Auburn, AL it got cancelled then I ordered it on Georgia And I picked up without any box. I was very scared that it can break in the truck but luckily didn't happen anything. They could more secure it by wrapping or giving it in a tv box
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Anik,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. We hope that you are enjoying your TV thus far! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Free Recycle?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great, but was charged to recycle my old TV. I was told there was free TV recycling with purchase of a new TV, but even after talking to the manager they still charged me...bad customer service???
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Scott,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! For concerns regarding a retailer service, you would need to contact Best Buy Customer Support. If you need any assistance with the TV itself, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Wouldn't purchase again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv looks great but after only a month of owning it, all wifi connections quit working. I can not connect the TV to any internet (spent 2 weeks with wifi people at my house thinking it was my wifi.)
No, I would not recommend this to a friendRated 2 out of 5 stars
Not so great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in one year so I would not recommend this tv. Not as bright and clear as my insignia.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pizza,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the T.V's had a lot of problems since we got it but nothing to bad that a restart hasn't been able to fix
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FavianR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been one of the worst television purchases I’ve ever made. The TV freezes up all the time I have to unplug it to get it to unfreeze. At first I thought it had something to do with the internet but it’s just that this TV is JUNK!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Norman,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Awful TV.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the worst tv ever. It constantly lags and freezes. Certain apps like Paramount do not work. It’s not my wifi or anything else because all of my other TVs work fine. I wish I could return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FeliciaF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
Blah!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The slowest tv on the planet! I have never experienced a worse tv!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BriannaJ,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Totally not as described
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says open box fair condition turns out tv has no remote no cords no box no paperwork tv was filthy dirty and when I picked it up employees laughed at me saying there’s no remote there’s no anything hahaha! Very funny.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JasonB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For concerns regarding an associate or the condition of a product, you would want to contact Best Buy Customer Support. If you need assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv didn’t come with a remote a stand or even a power button when on the description it said almost like new with minor scratches and everything included!!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Abraham,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible. Additionally, this TV should have a power button located at the center bottom of the TV.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv quality is bad. price not high so you get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Billie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible Product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on a whim because I needed an extra television for guest room, and ended up returning it the next day. You can tell the television is very cheaply made and the picture quality is mediocre at best. Spend just a little more and get an Insignia. The difference is like night and day.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JFH1979,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Old
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Pay more for better quality sound and picture res
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElsaJ,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 55" TV - HUGE MISTAKE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a TCL in 2023. Lasted 15 months and died. TCL support ids a joke and they won't even give you the option to fix it after 1 year. DO NOT BUY TCL products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support