Customer Ratings & Reviews
- Model:
- 55S450G
- |
- SKU:
- 6538262
Customer reviews
Rating 4.6 out of 5 stars with 1015 reviews
(1,015 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the picture quality, ease of use, and price of the 55" Class S4 S-Class 4K UHD HDR LED Smart TV with Google TV (2023). Many also appreciate the Google TV interface and the vibrant colors. While some users experienced minor issues with the remote control and occasional system responsiveness, the overall feedback highlights a positive user experience. The setup process was also frequently praised for its simplicity.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Screen has gone dark with some audio only.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen has gone dark. Trying to do a hard reset. Can’t find the reset button
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michael,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The Unfixable TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV would not open full-screen so I returned it. The manufacturer wanted me to sen it in under warranty but I told them I was just taking it back to Best Buy, which is what I did.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joyce,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this sounds rather odd. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cannot use the TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave TV as a gift. They cannot enter a WIFI password because there is no way to enter numbers which are part of the password. So embarrassing, and now that it is mounted on the wall they cannot watch TV. Only TV in the house and I am 1.5 hours away.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lisa,
Thank you for taking the time to provide your feedback. There are numbers on the virtual keyboard that pops up on the TV when trying to type in a password or in a search. There is a button to toggle between letters and symbols/numbers as well as capital letters. In order for us to better assist, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 month screen went out. No warning and no warranty
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SharonA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Ggrrrrr!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great until it died 1 year after warranty expired.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SharonD,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Pick a different tv other than Goggles TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time. Total pain to load apps if goggle doesn't want you to. If it isn't promoted by goggle it's a hassle
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KevinA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Just can't make sense of it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to connect my tv to my wifi connection 1 time, and after that it connected never again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WendellS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this tv at the end of April it’s July 6 and it doesn’t work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
Rated 1 out of 5 stars
Dumb Smart Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this for different brand because of slow responsiveness. Wouldn’t launch YouTube tv. It’s a dumb smart tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KristinW,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
unacceptable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this has been a awful experience after contacting them 4 times still don’t have parts can’t even use tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TammyW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Low quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work properly. Sound is noisy. Disconnects from wifi after every hour.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ManukS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Color sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reds look orange cannot get the color to change no matter how you set it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joey,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 5 out of 5 stars
Set is great, BUT...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set itself is great-sharp picture! But the handset is sadly lacking. Needs numerical set to change from one channel to another directly. Also needs button to turn Closed Captioning off and on quickly.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RalphH,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great Quality Easy to Set Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product and fairly easy to set up! Once I figured out it was a Google TV it was so easy to link my accounts. Great video and audio quality and overall great TV for the price!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
The best TV on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very interesting television, I like the colors that its screen presents with its pleasant sound. I truly recommend it, excellent.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi PedroR27,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Google tv, Picture quality
Rated 5 out of 5 stars
Great TV. Why pay more? Best TV OS hands down.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surprised. I love the Google OS. TCL continues to impress with a beautiful picture and great TV. Great value is an understatement.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Awesome TV at a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it! This is my second time buying TCL and it is now my my go-to TV brand. Comes with tons of settings for color, picture, and sound adjustment so you can really fine-tune it to your viewing preferences. First thing I did was stream some of my favorite movies and I've never seen them so clear before! This even rivals a lot of the more expensive TV's out there at a much better price point. I was a little hesitant about the smart TV functions, but they are nice to have and very convenient. Overall a well deserved five stars!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CameronL,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
EASY GREAT PURCHASING EXPERIENCE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was easy and stress free. The pick up was easy as well. The young man who helped us put the TV in the car was friendly and patient. I was very pleased with my experience. The TV was fairly easy to mount and set up. The picture quality and sound are phenomenal. I would recommend this TV for purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LaToyaW,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Price
Rated 5 out of 5 stars
Works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to set up, good price and easy in store pickup.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi gwsmith95,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Excellent service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding colors. Easy setup. Excellent service.
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your thoughtful review. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Brandon TCL Customer Support