Customer Ratings & Reviews
- Model:
- 55S551G
- |
- SKU:
- 10214315
Customer reviews
Rating 4.6 out of 5 stars with 408 reviews
(408 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
Todd Bailey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is fantastic. But lag time is like waiting on dial up internet. I have several tvs in this house and this is irritatingly slow and it cuts off on stand by too fast, Support is no help fir either issue
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ToddaB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JE he was very helpful and patiencent helping me set up my new tv. So far it has been a great purchase
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CheryeD,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. I definitely recommend it. Great price!!
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 1 out of 5 stars
Buyer beware of TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! I bought a TCL tv in September of 2023. It stopped working in June 2024. I contacted TCL immediately. After a week of troubleshooting, they confirmed my TV was defective and a refund would be issues since the tv I purchased was no longer in stock. On July 16, 2024, they notified me that a refund would be submitted within 30 business days. Last month, I followed up with TCL, then they informed me that it would be another 25-30 days until I get the refund. Over 2 months, and I still haven't received refund. TCL does not appear to honor their promises. Think twice about purchasing a TCL tv
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StevenK,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you and review your case. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TERRIBLE TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only owned my TV for 2 years. Beginning of this month the TV turned on flickered and then the screen went black. TCL refused to work with me. If you want a TV for only a short time and want to buy a new one again within a few years...then go a head and purchase this TV, If you don't want to purchase for awhile then choose a DIFFERENT TV.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DwightP,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
low cost, low quality. really poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.low cost, low quality. really poor service. I spent 20 minutes trying to talk with a foreign call center person. they would not send a replacement remote that is defective without a receipt. the remote costs maybe $3.00. the tv is only 3 months old. I will never by this cheap brand again.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LawrenceR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you and review your case. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL tv are junk don’t buy.They don’t last long at all.I will never own another TCL
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AmandaC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage android tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash cant even update the tv and therefore you cant get hulu or disney+ and it lags alot and turns off by its self. Wish i could give it 0 stars
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Colby,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support