Customer Ratings & Reviews
- Model:
- 58S455
- |
- SKU:
- 6500474
Customer reviews
Rating 4.7 out of 5 stars with 867 reviews
(867 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 58" Class 4-Series 4K UHD HDR Smart Roku TV (2022) for its excellent picture quality, ease of use, and great value. Many appreciate the straightforward setup process and the user-friendly remote control. Positive feedback also highlights the vibrant colors and lightweight design. Overall, the TV receives praise for its performance and affordability.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Should’ve bought a Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen quality is not great. I bought 30 days ago and BB will not take it back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Unhappy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the total installation of my TCL tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi devo51,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your installation service. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Worth The Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV for the money with just OK sound quality.
I would recommend this to a friendRated 4 out of 5 stars
big upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 10 year old Samsung. This upgrade is very nice.
I would recommend this to a friendRated 4 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a lot to say it’s a tv bruh but I fw it. Pretty solid
I would recommend this to a friendRated 4 out of 5 stars
Very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has worked like a charm since we bought it.
I would recommend this to a friendRated 4 out of 5 stars
58 inch tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Techs were helpful. Did a great job setting it up.
I would recommend this to a friendRated 4 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Find find gggggggggoood Yea that’s okay great thanks
I would recommend this to a friendRated 1 out of 5 stars
Tv screen went out within 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv screen went out in 6 months of buying it. Would not recommend to anyone
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AntonioP,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It’s false advertising
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not a 58 inch TV it’s a 50 inch TV. This is false advertising
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for your review. Per industry standards, TV screens are measured diagonally. This TCL Roku TV has a diagonal measurement of 58 inches, while the overall width of the TV is 50.6 inches. We hope this information helps! Best wishes, TCL Customer Support
Rated 1 out of 5 stars
Sound and picture do not match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV does not work properly. TCL has been very slow to respond.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok picture for the money should have p[aid more for a better quality tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GaryC,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Frustrating Cyber Monday Order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This order was unnecessarily stressful. I order on Cyber Monday, and I was disappointed in the wait time but patiently waiting on the tv the following Thursday (10 days). When I went to check on the order via the bestbuy I app, it delayed the delivery another week just by a single-click attempt to change the delivery (hoping for morning hours instead of the noon-8pm). When I saw the delivery date advance a week, I immediately called. Both the local store and the call center they eventually forwarded me to said “I gave up my place in line”. That was certainly not the case, and the app needs work. When I went in person to explain what happened the manager said this is happening a lot. Frustrating.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience regarding your order and delivery. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Tv quality
Rated 5 out of 5 stars
Great option for the cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great TV easy set up. Love it! It was easy to put together and connect to the internet! If your looking for a good quality TV for a good pricce this is the one!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LindsayW,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV for the Price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love me new TCL Roku TV. It was just what I need and it was a great price. Picture is very clear. It was easy to put up and get connected. I love my purchase!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Great,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
best buy is a pain in the ax
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.screen went out 34 days in. No help from BB service on getting help. Sent to manufacturer. I like TCL's but not BestBuy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cracked TV screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was cracked and had to wait an additional 3+ weeks (still waiting) for replacement and installation completion.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi NancyW,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. It is great to see that you are already in the process of getting a replacement unit. If you need any further assistance with your replacement TV once you get it, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 5 out of 5 stars
Big bang for not a lot of bucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly please with this TV. My wife and I cut the cord on satellite TV and we were strictly down the streaming. We figured, why not go with a Smart TV? We have NOT looked back and this TV has served us well. Nice, sleek, light as a feather and with a great interface for streaming. We weren't lacking a single service: everything we used was directly integrated with the TV. Nice speakers, crisp display and plenty of HDMI connections. Couldn't ask for much more from a budget friendly model.
I would recommend this to a friend Rated 1 out of 5 stars
Poor color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor color and brightness. Do not like at all. Wish I could return
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RebeccaC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Tv quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality TV, easy to use and great price! Nice to have so much to select from.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BethR,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support