Customer Ratings & Reviews
- Model:
- 65S455
- |
- SKU:
- 6500473
Customer reviews
Rating 4.5 out of 5 stars with 1605 reviews
(1,605 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 65" Class 4-Series 4K UHD HDR Smart Roku TV. Many also appreciate the value for the price and the straightforward setup process. However, some customers have expressed dissatisfaction with the remote control and reported instances of the TV malfunctioning. The sound quality also received some mixed feedback, with some users finding the volume insufficient.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Cheap Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped showing antenna tv channels after 2 months.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
The last one quit in 3 years!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will give it another try but....3 year usability is laughable.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dubbas11,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you experience any trouble with your TV, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture very large screen. Volume not loud enough
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Roku!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the 55" and grabbed the larger one. A great TV!!!
I would recommend this to a friend Rated 3 out of 5 stars
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok. Color good, sounds fair. Really prefer the Samsung platform.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Paula,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great but for the value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally recommend this tv! I bought a 55” as well!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
FABULOUS TV FOR THE PRICE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME PICTURE, GOOD SOUND, GREAT PRICE, EASY SETUP
I would recommend this to a friend - Pros mentioned:Tv quality
Rated 5 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality TV for the price you pay. Easy to use
I would recommend this to a friend Rated 2 out of 5 stars
Roku is junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to Bluetooth a non Roku speaker to this TV. And also can't d/l my existing Paramount +App because I hadn't purchased it through Rokutv. I'm very disappointed! Would never purchase one again!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up certain streaming channels on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good Choice on a TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture, sound & clarity. Great TV for the money.
I would recommend this to a friend - Pros mentioned:Tv quality
Rated 5 out of 5 stars
Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value Worth the money Cant beat the roku built in
I would recommend this to a friend Rated 1 out of 5 stars
Won't Buy TCL T.V. Again!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Northing special and not worth the money - Spent almost $500 just to have my screen go completely black after about 2 years of owning this. After looking at other reviews, I'm not the only one having this issue. Did all the steps to try to fix this with no success and it's going to cost around more than half of what I purchased it for. If you insist on buying a TCL T.V. please make sure you get warranty.
No, I would not recommend this to a friendRated 1 out of 5 stars
ONLY LASTED 10 MONTHS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV July 2nd 2022, and it lasted until April 26th 2023 when the back light went out and tv will not display a picture now. It is covered under the 1 year warranty and I did purchase 2yr geek squad protection as well and should be able to exchange it. I do not recommend this tv but if you do buy then please purchase the extended warranty so that you may be covered if the tv craps out after the 1 year.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JasonS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
C+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good buy for price but the sound isn't that great
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi SharmaineS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Don’t get a TCL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again with any TCL it didn’t even last a year and kept lagging and black screen when on. Ended up in the trash.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Don’t buy this tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is garbage. I had mine for less than 5 months and the back light went out on it. Called tcl, they said it was under warranty and would fix it. The repairman they sent out actually broke my tv in the process. Now they’ve been leading me on for two months about getting it fixed. Tcl doesn’t stand by their products, or repair people. Wouldn’t take this tv if it was free.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Justin W,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Only lasted 1 year with minimum usage.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on Sept 22. I got the Black Screen of Death on Sept 27. 5 days outside of warranty. I Tried all the YouTube fixes and nothing. Called TCL support line and went thru exactly what I've been doing and nothing so I was supposed to get level 3 support now with an email and to send video. I never got the email. I've read that they don't even fix the Black Screen of Death. This TV doesnt even get used, maybe 10 hours a month. What is funny is I am going to buy another one because I just need an inexpensive TV for the room but this time, I will get the 5 year Best Buy warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Best Buy is actively committing fraud
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv open box, excellent and the screen developed large black streaks and inconsistent light in less than a year. Be warned that BB claims that open box includes a manufacturers warranty, but it does not. BB directed me to TCL, TCL said they don’t cover open box, and when I went back to BB they simply refused to do anything despite their (ongoing) misrepresentations.
No, I would not recommend this to a friendRated 5 out of 5 stars
Love Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no problems with this TV. The Roku system is so easy to operate & customize. Graphics & sound are great. It's easy to review different channels & add your own picks. The settings are also easy to operate. This is my second Roku TV & I prefer it to Fire.
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
horrible product do not buy. a complete ripoff
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television topped working after only 1 year. I barely even use it mind. I feel that I was sold a defective product.
No, I would not recommend this to a friend