Customer Ratings & Reviews
- Model:
- 65S455
- |
- SKU:
- 6500473
Customer reviews
Rating 4.5 out of 5 stars with 1605 reviews
(1,605 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 65" Class 4-Series 4K UHD HDR Smart Roku TV. Many also appreciate the value for the price and the straightforward setup process. However, some customers have expressed dissatisfaction with the remote control and reported instances of the TV malfunctioning. The sound quality also received some mixed feedback, with some users finding the volume insufficient.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don't be fooled...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't be fooled by all the good reviews like I was (I guess it's cheap for a reason). I bought this TV August 14, 2022 and it went totally black on September 8, 2023 (just past my one year warranty and geek squad plan of course)... I never had a TV last just over a year; it will be my first and only TCL TV. Geek squad told me TCL doesn't even carry parts to fix my black screen problem even if I wanted to. No problem with Best Buy...
No, I would not recommend this to a friendRated 2 out of 5 stars
Broken less than one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was bad, less than year and it broken idk what happen I was very careful with that tv but just one month before than one year since I bough just broken
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good for streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi on this TV is terrible. We stream all of our programming and both the sound and picture were awful. Before returning the TV we decided to try using an Apple TV streaming device which we were using on our old TV. That cleaned up both the sound and the picture. If you have cable or satellite this TV will be fine but if you plan to use it for streaming I would recommend a different option unless you already have an external streaming device.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kitwilliamson,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the TV, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth the trouble!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was aware with the low price there might be some issues but it was worse than i imagined. Wifi is aweful! Lags constantly and freezes.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DennyG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with this purchase..Everything has worked flawlessly so far..The picture is not bad for such an inexpensive tv.....I have a Bluetooth transmitter plugged into the headphone jack so I don't know how the speakers sound..
I would recommend this to a friendRated 1 out of 5 stars
Didn’t even last 9months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV 8/17/22…it’s 4/30/23 and the picture is completely red. The roku interface has a normal picture but the rest of the picture is completely ruined. I was enjoying my tv up until now but it’s ridiculous that this happened within 9months of owning the TV. My last TV lasted over 4 years and I have another TV that’s still going strong (2009). I’ll try to schedule a repair but it might not financially make sense…what a waste
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JessicaK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Glitches a lot.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was glitching right away. I gave it a chance after some reviews but over time I just got worse. I wish I could return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CheyenneE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a year. Then one day it just turned off while we were watching it and it doesn’t turn on anymore.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AleT,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
The price was right.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price was right, but nothing fancy or mindblowing. Only a month in and the TV seems to lock up & you have to power off to get it to connect to live TV. This has happened 2 times so far. Average to good at best.
I would recommend this to a friendRated 2 out of 5 stars
Disappointed in TV and Best Buy Service
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV Backlight went out after 10 months, purchased Geek Squad protection, and yeah they just sent me to the manufacturer. Not impressed at all
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to tclsocial@tcl.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Brandon TCL Customer Support
Rated 5 out of 5 stars
Cheap 65" TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this is a wonderful television. It has accurate color grading but is only 4k, the sound is like any other tv( bad, but bearable), and has Roku. Is there better? Yes, but this isnt bad.
I would recommend this to a friendRated 2 out of 5 stars
Constantly buffering
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv constantly buffers and has low image quality despite having high quality high speed internet. It makes streaming almost impossible
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KateR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Oct 2022 and used in a second home, so it was not even used often. By May 2024 the video stopped working. Of course, just out of warranty, so it's now just an $800 doorstop. TCL tech support was . . . barely technical and not at all supportive. Buy ANY OTHER brand except this one.
No, I would not recommend this to a friendRated 4 out of 5 stars
Solid purchase, no regrets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point and the convenience of integrated Roku it probably can't be beat. Picture brightness and contrast is definitely not on par with higher end brands, but works great for a game room TV.
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
NOT A GOOD INVESTMENT
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They always say you get what you pay for. TV stop working after 14 months.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Pastor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV resolution was very low. Brightness was sharp enough left a dullness. TV was returned due to the lack of quality, Thank you,
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Phyllis,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy with the picture quality. Sooo disappointing. Had a TCL previously, but this model was a real let down. Returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Coxea614,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Only good for 6 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it October 2022 for my new apartment. Didn’t start using it until January 2023.As of June 28th It now doesn’t work anymore- backlight went out. So I guess it “works” but I genuinely can only hear and can’t see the screen unless I walk up on it and flash a flashlight on it. Not happy at all
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SamauriaP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Get Warrantee
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked the way this TV looked and acted, but it stopped working less than a year later.
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black after 15 months, otherwise it was great tv.
No, I would not recommend this to a friend