Customer Ratings & Reviews
- Model:
- 65S455
- SKU:
- 6500473
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 65" Class 4-Series 4K UHD HDR Smart Roku TV. Many also appreciate the value for the price and the straightforward setup process. However, some customers have expressed dissatisfaction with the remote control and reported instances of the TV malfunctioning. The sound quality also received some mixed feedback, with some users finding the volume insufficient.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Died after 18 months,
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 18 months, screen went black. Piece of junk
No, I would not recommend this to a friend PROMOTE MATT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Customer Service. Our installer Matt was SPOT ON!!! OUTSTANDING JOB!!! Matt was well versed in product knowledge and had our new Flat Screen up and running in no time!
I would recommend this to a friendNice size, XBox wouldn’t connect and it wasn’t an.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox wouldn’t connect. Kept saying no signal. Ok TV. Unless you are jumping up to the $1000 level of tvs it’s fine. You get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scott,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
TCL Series 4 65" - No mas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product failed within one month of purchase and installation. Have had a smaller TCL in another room that has worked well for years. Was not happy with the lag from broadcast cable to interned app materials, but the lag was tolerable. The failure was not. Was very satisfied with the way Best Buy handled the problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GeneP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Not worth it!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv 2 years ago and it no longer works. The tv does not display any picture. I called tcl support and they said the issue was the backlight no longer works. Not worth it!!
No, I would not recommend this to a friendScreen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went out right after warranty to was expired
No, I would not recommend this to a friendNice tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is for my office and it has worked out very nice. It works nicely for hulu and also allows us to connect to it via wireless connection for meetings.
I would recommend this to a friendDisappointed in how long it didn’t last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great, until it didn’t. Had for 15 months and quit. Powers on, but have no picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can. Best, Brandon TCL Customer Support
Operating system freezes or slow
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Operating system is very slow and freezes all the time, really can’t say great things
No, I would not recommend this to a friendn/a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with this TV, it keeps shutting off several times without me even touching the power button
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AplinC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Not happy with brand.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV and had to return because the sound does not always keep up with the picture (lips moving no sound). I returned one before this and asked was this common with this brand I was told no. I brought this second home and have the same problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EddieB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Great product and service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and great price. Best Buy delivered it exactly when they said they would in a half hour window.
I would recommend this to a friendProf.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Tech is evolving, Not sure what will happen if Roku seize to exist. You may have to get a different remote.
I would recommend this to a friend- Cons mentioned:Remote control
Missing function
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the TV comes with a better remote control. It is very hard to such channel without a voice option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Worst TV Ever
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eight months old. Worst TV ever. Started closing apps and finally no screen. Contact BB TECH transferred me to TCL Tech. Did some troubleshooting and had to send a video of me turning trying to turn the tv on and off to duplicate the issue. Really bad experience. Will never buy TCL product again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Danny,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Excellent TV for the Price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the overall design, look and feel of the TV. So far everything is working smoothly and just like I would expect.
I would recommend this to a friendNo thanks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend! I bought mine in Oct 2022 and it just gave out rn. Black dim screen.. turned out the panel gave out. 2nd time this has happened with this brand TV. Just spend a little more and get yourself a better brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rubenrzl,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Bad Power Cord
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought 8 TCL TVs from a different Big Box and have never had a problem with any of them. Bought a 65" from BestBuy because the other Big Box had none in stock near me. BestBuy would not price match the same TV. I needed it soon so I went ahead and bought it. It has been less than 1 week and now the Power Cord is bad. Now I have to go through the trouble to exchange it. I love these TVs but would buy elsewhere.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Worst Brand Ever!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchase a TCL!! The customer support gives you the runaround with no solution to your problem! This t.v. Just went black for no reason within a year of me having it, and the manufacturer refused to honor the warranty. I will never purchase aTCL brand again in life!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CWade,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Satisfied Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my purchase really didn’t feel the representative because he really didn’t seem as if he wanted to assist me
I would recommend this to a friend