Customer Ratings & Reviews
- Model:
- 65S455
- |
- SKU:
- 6500473
Customer reviews
Rating 4.5 out of 5 stars with 1605 reviews
(1,605 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 65" Class 4-Series 4K UHD HDR Smart Roku TV. Many also appreciate the value for the price and the straightforward setup process. However, some customers have expressed dissatisfaction with the remote control and reported instances of the TV malfunctioning. The sound quality also received some mixed feedback, with some users finding the volume insufficient.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Tcl 65 4k tv
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went out after 11 months tcl is a pain to deal with and so far refusing to fix it as i will never buy anything tcl again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichealS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NO CUSTOMER SERVICE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PICTURE NOT THAT GREAT CALLED 5 TIMES FOR HELP SETTING UP NOTHING HORROBLE CUSTOMER SRERVICE
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanD,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Black screen issue common - DON’T BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had the TV six months and now the screen has gone black. Will never buy again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Trouble with the picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture turned black after a short time beware of these tcls tvs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen quit working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen went out after 1 year and 3 months.....
No, I would not recommend this to a friendRated 1 out of 5 stars
Americas first Dumb TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Netflix won’t load and it continually goes to the Home Screen mid show.. do not buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jotenjo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t get good internet signal I have the same model 50” and that one gets good internet signal
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Reno,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Syncing Issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has serious audio/video syncing issues. Go to commercial and return out of sync.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoyceV,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It will break
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it breaks in the first year you will have no help
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
KNOWN TO BLACK SCREEN
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in July of 2022 and it broke five months later in November. Like other negative reviews, the sound works fine, but the picture is completely black. I guess that's what happens when you buy a Chinese television.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bobby,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Completely broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken and was in terrible condition, took so long to get a refund
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SimoneS,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST TV!! Backlight failed after 12 months! Piece of trash
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamN,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was defective and difficult to use. Poor quality
No, I would not recommend this to a friendRated 3 out of 5 stars
Big, Cheap, but not great pictures … blurry text!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this for my living room. Was cheap, and big … but not so great picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture and sound. Hard to hear. Inferior quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. - Joseph
Rated 3 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the sound quality of this item ☹️
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarkT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn’t work out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this TV would work out after all the great reviews, until I brought it home and set it up. First, the TV was very wobbly after stands were screwed on. Then the TV picture was so dark even after all attempts to make the screen brighter. I had to inconveniently put a 65” TV back in my car to return it. To make things worse, I had to wait like 5 min for anyone to acknowledge me at the store to eventually have to carry the TV inside with my daughter. Like 4 men that worked there watched us and didn’t offer to help. Really poor customer service at this store in Ft Myers. It’s possible I got a defective one, but I won’t repurchase and take the chance of dealing with this hassle again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MariS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective in Under 6 Months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought late-June 2022 and simply stopped working just under 6 months later - black screen with no discernable image except a very faint outline of the Roku logo in the middle. Would be a decent value if it didn't break for no apparent reason whatsoever. Save yourself the trouble and look elsewhere for a TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IanK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Beautiful picture but horrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is less than 20 days old and started disconnecting from the wifi router. You have to go into settings each time and reconnect so that you can use the tv. Once its turned off or even let run for 4 or more hours it will loose its wifi connection again. NO OTHER DEVICE disconnects in the house. I have updated tv, changed wifi routers and still having issues. Seems I am not the only one having issues either, as a google search shows many many repair attempts but no solution. Oh and I am out of the return period by 2 days.. go figure!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi riotpolice,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrific quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV in September 16th and hung it on a wall. On November 1st the backlight had burned out. I will begin the return process now, but that is absolutely unforgivable quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Isoman04,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support