Customer Ratings & Reviews
- Model:
- 65S455
- |
- SKU:
- 6500473
Customer reviews
Rating 4.5 out of 5 stars with 1605 reviews
(1,605 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 65" Class 4-Series 4K UHD HDR Smart Roku TV. Many also appreciate the value for the price and the straightforward setup process. However, some customers have expressed dissatisfaction with the remote control and reported instances of the TV malfunctioning. The sound quality also received some mixed feedback, with some users finding the volume insufficient.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Tv shows a black screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even had this tv for 4 months and the screen isn't working anymore. I've tried resetting it, unplugging it, and etc and nothing seems to be working. Extremely disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AmandaN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 65" 4K VUDU TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 1 month and the screen will not show a picture and the company is hard to get a hold of and best buy only allows a 15 day return policy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeanJess,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Seems like good deal but NO!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black at 62 days. Returned and spent more for decent tv. Apparently these have quality issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kelly3206,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Excellent purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality to price ratio. Roku is also very generous in giving accès to a large selection of movies and series. The TV is unusually light which makes its installation very easy on wall mounting. Sound is find although the TV is linked to a Denon tuner serving 2 side speakers, one subwoofer and one central, all from Klipsch. Fantastic.
I would recommend this to a friend Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 5 months of light use- it is only used twice/ week. Very poor quality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Tv quality
Rated 5 out of 5 stars
Perfect TV for Any Room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and great picture. We had purchased two of the 4-series TVs (55" models) for our kids, and they've been performing well for two years. We have a theater room for movies and just wanted a TV in our bedroom to watch shows, and this was a no-brainer.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Unbeatable Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent contrast, brightness, and color for the price. Sound on the bigger TVs are better than the smaller TVs but external speakers will be your best bet. The backlight is somewhat noticeable but that varies between TVs. Overall very happy with it.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV for the money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV over a year now. It was easy to set up and use right out of the box. The ROKU operating system is a breeze. I have it in a bright den, and have had no visibility issues. Decent sound and very good picture quality.
I would recommend this to a friend Rated 1 out of 5 stars
Not worth purchase and time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen cracked SECONDS after we turned on to set up! Best Buy was AMAZING! Replaced with different brand and had delivered and set up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Diane,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Mount unstable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mount for the tv is at the very bottom of the tv. This didn’t feel secure and we returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TiffanyB,
Thank you for taking the time to provide your feedback. This TV is designed and engineered to be able to safely wall mount when using a compatible wall mount that is securely installed. We are always looking for ways to improve, and your feedback is greatly appreciated! We hope that you reconsider us in the future! Best of luck.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Warranty is everything!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly loved the product!!! Had one for years... The only bad thing is the warranty i was not happy with!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Spreadlove35,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience concerning the warranty. All new TCL TVs come with a standard one-year part and labor warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information for more specific warranty questions. Additionally, there are also various options for an extended warranty either through TCL or most retailer. We are always looking for ways to improve, and your feedback is greatly appreciated!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Only worked f or a few hours than completely dead.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few hours, heard a snap, then went completely dead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Nice Bang for your Buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is clear; the colors are vibrant, and the sound of the TV can get loud to be turned into a surround sound effect. Overall, nice TV for our apartment living room.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Roku tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just love my new television. Great picture and the remote works good. Football on the bigger screen is awesome. Hooked up easy.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Fitpro892,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Life is beautiful, and so is this TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up. (Well, you do have to create a Roku account, but it guides you through everything) Beautiful picture. 65 inches! What a time to be alive.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, great picture, I purchased a Roku sound bar also and the setup was very easy. Great TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelW,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy the tv, it has pretty much every app there is. I also got a digital antena, it allows you to have a guide by schedule of the local channels. Im near the border so I get all the Mexican channels, including the fights all free. Plus it lets you rewind incase you missed a movie or show. Pretty nice picture. For the price it honestly doesn’t get much better.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Fonzie,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Tv quality
Rated 5 out of 5 stars
Great value for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price! Roku tvs are so easy to navigate.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
New TCL TV Purchase from Best Buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Awesome picture. Great price. On Time Delivery.
I would recommend this to a friend Rated 5 out of 5 stars
It is worth it, Do it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You will be happy you got the TV. Just do it. it is worth it. the screen is beautiful. You will love it
I would recommend this to a friend