Customer Ratings & Reviews
- Model:
- 65S455
- |
- SKU:
- 6500473
Customer reviews
Rating 4.5 out of 5 stars with 1605 reviews
(1,605 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 65" Class 4-Series 4K UHD HDR Smart Roku TV. Many also appreciate the value for the price and the straightforward setup process. However, some customers have expressed dissatisfaction with the remote control and reported instances of the TV malfunctioning. The sound quality also received some mixed feedback, with some users finding the volume insufficient.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Good tv for price and size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for the price and size and it works fine for right now
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Freddy,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt know what to expect at this price. Has 3 hdmi ports and 1 eArc. The eArc hdmi input jack works great with my TCL FireTV soundbar and sounds incredible. No need for the external roku box. Works well with my blueray player and cable box. A USB input allows the playing of media from a drive.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality tv, great deal. Would recommend!
I would recommend this to a friend Rated 1 out of 5 stars
TV broke within 1 year TCL and Best Buy wont help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV screen went dark after 11 months. TCL emails me weekly requesting the same info and won’t move forward after I send it. I also bought the $200 a year Best Buy “protection plan”. I used the tv mounting which was not great execution (spend the $200 on a drill and do it yourself) but they also told me that the $200 a year goes to protecting the TV. I called Best Buy first when the issues started and they told me they don’t deal with TV’s that are under a manufacturer warranty which I would understand if the manufacturer would do anything. Regardless I decided to cancel my membership once they said they wouldn’t help me.
No, I would not recommend this to a friendRated 3 out of 5 stars
Low nits. Bad colors.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a set to avoid. Buy the TCL 5 Series instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tyson,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
HORRIBLE CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 4 month old TV stopped working. 27 days later a new TV finally arrived. TCL doesn't care about customers. Initially a repairman was coming in 5-7 business days. Then after 7 calendar days it was determined they would process a new TV in 5-7 more business days.... Why does it take so long to order me a new TV? After the 5-7 day process it was going to take 5-7 more days for the shipment to arrive. I asked multiple times over these 4 weeks why can't you just ship me a new TV overnight. If they cared about customers, they had the power to do this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulH,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv for the money. Roku is very simple and intuitive. Would definitely recommend. I’m going to buy another one it’s such a great value.
I would recommend this to a friendRated 1 out of 5 stars
No longer works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen went black and won’t turn back on within 2 years of purchase. Do not recommend!
No, I would not recommend this to a friendRated 1 out of 5 stars
DONT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv picture went out after a year of having it. Spend a little bit more for s better quality tv or make sure to get coverage on it. I made the mistake of not getting the coverage and now im paying for it. I would give thid 0 stars if i could. Now it will cost me another 150+ to get it fixed. Strongly don’t recommend buying.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi tlb627,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
washed out picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont expect an lcd to look like a plasma but the picture of this tv on the vivid setting is a joke! on 50% backlight 50% brightness 100% contrast and 100% color the image is washed out and grey. I have returned the tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BradyD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Open Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box item and I’ve had it for a couple of months. Functions as of it’s new.
I would recommend this to a friendRated 5 out of 5 stars
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on Black Friday deals and it was a very good purchase.
I would recommend this to a friendRated 4 out of 5 stars
TCL 65” Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV for the money. Happy with my purchase.
I would recommend this to a friendRated 1 out of 5 stars
Slow and Cheaply Made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unless it’s on a major sale or you’re desperate, don’t buy a TCL. Major lag with all channels to the point that some things are just unwatchable. Please just buy anything else
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Picture went out after 5 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 5 weeks and picture went out. Im currently going through the manufacturer warranty process. Good picture for the price, didn’t expect to need a replacement so soon.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MarvinH,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen broke a few days after purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was recommended as a good buy and would have been nice but the screen cracked a few days after delivery. Fortunately, BestBuy handled the return and offered an upgraded product due to the inconvenience
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Louise,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. It is good to see that Best Buy was able to help you resolve this issue. If you need any further assistance with one of our TVs, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not so good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the sound or picture quality of the tv, but I got what I paid for. Love that it’s a smart tv but very very basic when it comes to actual quality. I’m gonna need a sound bar.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
I expected a better quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV has continued connectivity problems. Also, the picture isn’t as clear as my last TV(Samsung)that I bought 3 years ago. I will not be not purchasing another one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tina,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. It last for 3.5 years! In the 3.5 years the tv was "going out". Dont waste your money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LakershaJ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Warranty is worthless!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst warranty experience. Google "TCL reviews" before you buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DennisS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support