Customer Ratings & Reviews
- Model:
- 65S435
- |
- SKU:
- 6427115
Customer reviews
Rating 4.6 out of 5 stars with 955 reviews
(955 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 65” Class 4 Series 4K UHD Smart Roku TV for its excellent picture quality, easy setup, and affordable price. Many customers appreciate the integration of Roku capabilities within the TV, making it a great choice for streaming content. However, some customers have concerns about the remote control's quality, screen issues, durability, warranty, and overheating while using streaming apps.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Rated 2 out of 5 stars
Poor Price Point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and roku platform at the $529 price point. Disappointing value with the new $699 price point.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jimmydean,
Thank you for taking the time to provide your feedback. Pricing is controlled by individual retailers. If you have concerns about pricing, you would want to contact Best Buy customer support. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL 5 series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv looks great until there a scene that's dark then you see how uneven the panel is. Save and get the TCL 6 series now that a baller tv !
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Esco2131,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Was Perfect not anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for a year, lines started small at the bottom half and now the flashing through the tire screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Timothy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
OK TV at best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted 7 days before the screen went spastic with color bars and lines. Returned it!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KKELLY,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good sound quality. The remote is not smooth to use. Regret the buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use
Rated 2 out of 5 stars
Roku TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This T V works well for, I own 2 others easy to connect with other accessories
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL TV quit working after 2.5 months. Warranty not honored. Do not buy any TCL products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
- Cons mentioned:Overheating
Rated 1 out of 5 stars
TV overheats
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am definitely returning this TV. I bought this TV on 02/15/2021 and I am already having issues with it. It keeps displaying an overheating warning message anytime, thereby interrupting my shows.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AAAA,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Tlc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small remote didn’t like Well if you used to Roku it’s best for you
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tcl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as bright as the samsung i returned but so far so good considering the low price
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Don’t Buy Unless You’re Ready for Constant Issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV less than a year. Although it has great picture, it’s been a horrible experience. It randomly disconnects from wifi, small bugs that cause apps to crash, and now I’ve been suddenly dealing with some recovery mode loop.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Lijahmichael,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joseph
TCL Customer Support
Rated 3 out of 5 stars
Tv review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture Quality was poor for the price. We returned it for a higher resolution tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Demi,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ernest t bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems to be okay for now.25j3j ethe 6ke536j
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Johnny,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
arrived broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv arrived broken for original best buy installation and took weeks to replace
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonathan,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s a tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv. Watch stuff on it. What else do you need?
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Kevbo,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not what i expected picture not that great the picture is ok
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Larry,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy
viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL Roku TV 65S435
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.60 days after purchase lost all OTA viewing. Applying for warranty repair. Had TCL Roku TV 65S4 prior to this one. Lasted 3 1/2 years then LED lights burnt out. Not reliable TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi QuentinF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv came without a REMOTE, LEGS/STAND, A POWER CORD, NOR A MANUAL. I'm very upset that I have to wait until they open tomorrow to advise them that the F'ed up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Slow Speed and Black screen issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The programs get launched at a slower pace than my previous Roku TV from Sharp. It’s not even a month and I am seeing issues of black screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Abhiskek,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Frustrated to the MAXXXX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television has been cutting off and on by itself since we purchased it. Now we have to wait 2 weeks before someone can come out to check it out!!! Its a brand new set!!! It should not need checking out!!! I simply want a new unit!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support