Customer Ratings & Reviews
- Model:
- 65S435
- |
- SKU:
- 6427115
Customer reviews
Rating 4.6 out of 5 stars with 955 reviews
(955 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 65” Class 4 Series 4K UHD Smart Roku TV for its excellent picture quality, easy setup, and affordable price. Many customers appreciate the integration of Roku capabilities within the TV, making it a great choice for streaming content. However, some customers have concerns about the remote control's quality, screen issues, durability, warranty, and overheating while using streaming apps.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
GR8 TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is MY 2nd TCL TV the first lasted almost 7 years before it started to fade on the right side. Just purchased this one yesterday and it works fantastic. My only suggestion is to have someone help you mount it, I did that by myself and it was a chore....
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Picture and the streaming connects we wanted.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great while it lasted :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thus television looks great however about a year in the right sid of the television turned white with vertical color lines. Later that day the television developed horizontal lines then in the middle of the Pose season premier the screen went completely black. I now have to wait until May 10th for service as the BB near me only services televisions sized 42in and below.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MawMawWilkey,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Roku Rules
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great television and pairs excellently with the backlights that I bought for it. Packed super well.
I would recommend this to a friendRated 5 out of 5 stars
Tv Roku 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the tv so far no problems came on time and no damages it is hung on the wall and we love it
I would recommend this to a friendRated 5 out of 5 stars
65 inch tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is working fine, so far just had it up for a week, so far so good. Thanks
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Truly the worst TV I ever purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned this TV for a year now and throughout the year it has continuously became unresponsive to the remote and then will reset itself for no reason, so if you are in the middle of a show and it resets, make sure to hit pause because it will be a minute or two before you can continue. At one point I turned it on and I could not read text nor barely make out features on the screen. It looked like the contrast, darkness, tint everything had been set to the lowest setting and I had to do a factory reset to get it back to normal. The wifi adapter is weak at best, you are better off plugging a cat5 cable into it instead of using wifi. This was an expensive mistake on my part.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great TV At A Bargain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Fubo is a great alternative to cable and satellite.
I would recommend this to a friendRated 1 out of 5 stars
Junk TV Do not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Research this TV before you buy it! I bought one 14 months ago. The screen was occasionally going black, but I didn't worry about it since it would fix itself if I unplugged it. Now 14 months after purchase, the screen won't come on at all. I searched online and this is a common problem with TCL TV's. I called TCL and they won't fix it after 12 months. This is the last TV I will purchase from TCL. If you do decide to purchase it, make sure you get an extended warranty, and plan on using it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Non functioning HDMI ports.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a bunch of reading the mostly positive reviews of this TV and totally ignored the one that said: "HDMI ports don't work" bought the TV, drove it home, carried it up the the 2nd floor and carefully opened and assembled. The Image is not like more expensive TVs Color is a bit washed out and blacks are sorta gray. I could put up with the color however, due to the very attractive price. The problem started when I plugged in my PC's HDMI port in there for streaming. None of the 3 ports worked with the PC. Windows sees that a new "monitor" is plugged in, but can't display to it. the TV says: No signal. I spent a few hours playing around with it and tried a few other devices like my set top box. The HDMI ports are really buggy. they sometimes work, most of the time didn't. I think there's a HW / firmware issue with these TVs. returned it the same day. Thanks to Bestbuy for great return policy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Stuck With Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worse because you are stuck with Roku. Hope you don't want to use slow motion. Hope you don't want to use a regular TV remote. And Roku controls the apps you can load on YOUR TV. I wish I could get away from Roku without spending another 500 to 600 dollars.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select features on the TV. You can visit https://support.tcl.com/us-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. Additionally, our Roku TVs have access to thousands of streaming channels, and over 500,000 movies and tv episodes to fulfill almost any streaming need. This TV also includes several HDMI ports to connect external devices. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever multiple issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is terrible. High ratings are incorrect. Google it 1. Voices and sound often out of sych with picture 2. Audio will distort so you are stuck with tv speakers 3. Channels for live tv are random on and off. As example I can get 38.1 and 38.4. Then if I scroll completely through all channeled I will get 38.2 and 38.3 but not 38.1 and 38.4. I can repeat it. This is a simple example it actually adds and drops several others. Watching Seinfeld? Change channel? It’s gone. But if you completely scroll through it will exist every other time. HATE THIS TV. RESEARCH. DO YOURSELF FAVOR LAST I have another roju tv that is fine
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Save yourself the trouble
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are smart you will stay away from this TV. Yes the price looks great on paper, but considering you will be spending that same price again in only a year and half later you could have gotten a better and Quality TV. 3 months after I bought this for Christmas the sound started to go out, then after the year and half marker hit the screen blacked out and found no way of fixing it. There is a reason the manufacturer only has a year warranty on it, and that is so they can screw you. Their Customer service is just as awful!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LoneWolf,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku TV's Trash Your Wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All Roku devices INTENTIONALLY interfere with the WIFI network that they are attached to in order to communicate with their remote control. The result is that your Wifi network slow down to deal with the interference....this tanks your Wifi router! I had to go as far as to install a SECOND Wifi router JUST for the Roku sticks and TV's in my house! And yes, this is a violation of the Wifi specifications and FCC rules. No more Roku's for me!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather odd and definitely does not sound right for any of our TVs. Additionally, this TV features an IR remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad screen from the start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About 11 months after purchasing this tv it started having vertical lines running down one side of the screen. TCL refused to fix it on warranty through Costco. Now 1 year later the screen is black and the sound is out! Piece of junk TV was a lemon from day 1 and there’s no customer service to get if fixed or replaced! Huge mistake and regret the purchase completely.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JG1969,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support