Customer Ratings & Reviews
- Model:
- 65S425
- |
- SKU:
- 6323856
Customer reviews
Rating 4.6 out of 5 stars with 1711 reviews
(1,711 customer reviews)Rating by feature
- Picture Quality4.1
Rating 4.1 out of 5 stars
- Sound Quality3.9
Rating 3.9 out of 5 stars
- Brightness4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers value the 65" Class 4 Series LED 4K UHD Smart Roku TV for its excellent picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have concerns about the remote control's responsiveness, durability issues, screen malfunctions, short lifespan, and insufficient volume, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good quality for good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this model on sale for football season. So far so good.
I would recommend this to a friendRated 4 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great TV. The TV size is perfect. @@####@@@@
I would recommend this to a friendRated 4 out of 5 stars
Smaller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s smaller then other 65 inch tv I have purchased
I would recommend this to a friendRated 4 out of 5 stars
Big TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Wanted a bigger TV and one that was Roku compatible.
I would recommend this to a friendRated 1 out of 5 stars
Not Recommend TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would NOT recommend TCL. Our 65” broke just over 3 years old! NO audio or video. A lot of $$$ for a few years.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 2 out of 5 stars
Defective after 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for less than a year in a half, completely stopped working. I could have sworn up and down I had a warranty but I guess not. GET A WARRANTY FOR THIS TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Preston,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Don’t get if you have any OTHER STREAMING DEVICE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strickly made for Roku which is like the dinosaur when it’s comes to streaming service devices I wouldn’t recommend this to anyone .you can’t connect it to Sonos .You can’t control it with an Apple TV remote everything is strickly roku .
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Purchase with caution.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Aug 13, 2020 and it already died. Had a warranty and tech came out to try and fix it. Waited a week for the part only to be told it couldn't be fixed. This is my 2nd TCL TV to have the backlight die in it. Very disappointed as I was originally a HUGE fan of this brand and recommended it to many people. Had a 55 inch TV do the same thing, that one they were able to fix the 65 inch apparently cannot be.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 1 out of 5 stars
Terrible! TV lasted 2 days.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easy and smooth. TV worked for 2 days before the screen faded to black. Followed all reset procedures. Screen prompts flickered as I proceeded. As soon as I selected a channel to watch, fades to black. Performed factory reset, screen prompts still flickered. Sound bar was added with no issue until it cycled on. Then screen fades to black. TCL Support is trying to talk me through remedies. How many factory reboots do we need before they get to the necessary replacement part.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Volume
Rated 2 out of 5 stars
Tcl
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price get a better tv. The volume was very low, the picture quality was not good also. Ending up returning and getting a LG that was the same price and same size.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jazi,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
65” TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy can’t use my cable remote except to change channels Then I have to use the remote that came with the TV for everything else but first when I was setting it up I couldn’t get it set up had to call the company well it wasn’t to update it with the newest program so she had me going into the TV settings and she said if I didn’t do it just right it would screw up my TV and I’ve only had the TV two weeks or so brand new when do you think it would be updated with the latest and I would have to go in the settings to make it work and when do you think it would be compatible with different cable companies. Not happy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kar,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv but average picture quality. We returned after two weeks because an odd horizontal line showed up while on Netflix and other streaming apps. Roku works great and makes streaming easy though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Madrid1517,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Worth Price but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price but don’t like how you can not block ADs on home screen or put parental controls on those. Also picture isn’t as good as I thought a 4K would be. Picture isn’t as sharp as my last TV which wasn’t 4K.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not as great a picture as I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had upgraded the TCL 65" to a higher level. Picture is just ok, not great. I have seen much better pictures in the store, but did not compare live to the virus. The rest of the TV is good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VPI77,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 2 out of 5 stars
Great tv. Until the lights died.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight led died after 18 months. I thought tvs nowadays are supposed to last longer. Disappointed.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't purchase this TV, it was given to me as a substitute. My original TV that I put purchased had some issues with it and geek squad came out to take a look at. Just to find out that the warranty I purchased didn't cover the TV that was installed. Best didn't have my original TV in stock so this tv was provided as a replacement. As far this TV I have given it 2stars because it doesn't respond to the remote as is should. Terrible delay. I literally have to get close to the sensor in order for it to respond some what consistently. And the audio quality is atrocious.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vonsio,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
More than bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I’d give this brand a chance, it seems to have hung in the market for a while. I bought it right before Memorial Day and the picture is already starting to go in and out. It also just blanks out with just audio. I have to unplug it several times before it “resets”. I wish I would have sprung a hundred or two more for a more reliable brand. I plan on taking it back to BB. I’m sure that’ll be a hassle. Very displeased
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vandy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 2 out of 5 stars
Trash tv
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have older TVs that perform better than this one. I am not a fan. Smart features are super slow to respond
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sfuflue,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Does not have a web browser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung and LG have built in web browsers so you do not have to connect a PC to watch content only available through the internet. This TV does not have a web browser. I had to buy an HDMI video card and pull an old PC out of storage just so the wife could watch her shows. Now she has two devices to turn on, a mouse a keyboard and a TV remote to use the system. She is not a happy camper, we really took a step backwards on this purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bleddyn,
Thank you for taking the time to provide your feedback. Currently, our Roku based TVs does not feature a web browser. However, there are thousands of streaming channels and over 500,000 different movies and TV episodes available through the Roku streaming system. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. Additionally, you can screen mirror compatible Android and Windows phones to the TV. This way you can search on your phone, but view on the TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Backlight Bleed for Days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on BF and setup at home. Immediately noticed backlight bleeding around all edges of the display. Whether that is a defect or not, there is only one option to adjust picture quality and that is the brightness. No options for sound either. Blacks are also splotchy and show ghosting during movement. You get what you pay for. I would recommend spending a little more for better quality panel. Will be returning this for something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support