Customer Ratings & Reviews
- Model:
- 65S425
- |
- SKU:
- 6323856
Customer reviews
Rating 4.6 out of 5 stars with 1711 reviews
(1,711 customer reviews)Rating by feature
- Picture Quality4.1
Rating 4.1 out of 5 stars
- Sound Quality3.9
Rating 3.9 out of 5 stars
- Brightness4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers value the 65" Class 4 Series LED 4K UHD Smart Roku TV for its excellent picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have concerns about the remote control's responsiveness, durability issues, screen malfunctions, short lifespan, and insufficient volume, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Crap Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv July of 2020 and as of yesterday there is only a black screen. Based on everything I am reading this is a known issue with this TV. While TCL is aware they will do nothing about it because it's beyond the warranty period. I will not be purchasing this brand again.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Unsure of the TV mount on the back of tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm worried that I won't be able to mount the unit that I purchased with this because of the way this brand is built.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV is compatible with most wall mounts that support a 400mm x 200mm VESA mounting pattern. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Great while it lasted!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was awesome for the year + that we had it. Screen went black and ALL troubleshooting efforts failed. Backlight had apparently died. Only had the 1 year manufacturer warranty (that's on me), but c'mon less than 2 years old. Enjoy while you've got it!
No, I would not recommend this to a friend Rated 3 out of 5 stars
So far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t really had it for very long yet, just got it, I think it has good color, looking forward to playing with it this winter
I would recommend this to a friendRated 3 out of 5 stars
Its cool
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been around a while. The volume is great on it in comparison to other brands
I would recommend this to a friendRated 3 out of 5 stars
Panel is okay
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software is great but the panel isn't. I retuned for a Samsung for a little more money but way better panel.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jjfromthenn,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a great picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not a deal for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. No way to attach to stand 2. Picture isn’t as good as other tv 3. I wouldn’t buy again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mick,
Thank you for taking the time to provide your feedback. You TV should have come with screws to attach the feet to the TV as well as a Quick Start Guide that includes instructions on how to attach them. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good value for the price. But the sound is really quiet and a really annoying problem to deal with.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josh,
While most customers report good experience with the sound on their TV, we understand that different people have different preferences. The sound level of different types of content is dictated by the content provider and even varies from channel to channel. You can try different audio settings to see if one works better for you. Additionally, some customers elect to add a soundbar to enhance their experience. This TV can be connected to a soundbar through HDMI ARC, Optical Audio Out, or the headphone jack. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Love the tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv! Unfortunately I have to score it at three star due to the employees who helped me
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi bailey,
Thank you for taking the time to provide your feedback. We're sorry to hear about your in-store experience. However, we're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Lasted a year. Needs a sounds bar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for a year. Then thw screen went back and im am out a tv.
I would recommend this to a friendRated 1 out of 5 stars
Great TV, Unless it Breaks. GET THE WARRANTY!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was 5 stars, AWESOME! For about 8 months, then it started showing faults in the display, interference patters, streaks, in the bottom 8 inches of the TV. To be honest, it wasn't that noticeable, as these video artifacts were extremely faint, and it was still totally watchable. But...a couple months after that, it began turning itself off after about 2 hours of viewing; then it shut off after 1 hour, after 10 minutes, and now it stays on for about 6 seconds, and shuts off. Now, to be fair, I'm the one who allowed BestBuy's one year guarantee to expire; we were dealing with two hurricanes (Laura and Delta) which damaged our house, and the TV got put away and we forgot about it. So, I'll pay to have it fixed. But, if the repair cost is too high, I might be better off getting a new one.
I would recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Absolutely Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV developed issues of partial screen dying. Best buy said they could not fix it because it was after 3 weeks and I had geek squad protection. SO I AM OUT OF $500.00 Stay far away from this tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kingdad,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Overall, a good tv- just little frustrating quirks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color seems a little off and the sound intermittently goes in and out.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CMLL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has an average picture. If you’re looking for “wow”, this isn’t it. I liked the Roku system. If you’re looking for a large picture on a budget, this is a good buy. We returned it and opted for a Sony Bravia. My husband wanted “wow”. And we got it for 4 times the price of the TCL.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Loses WiFi connection daily
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made the mistake to buy this “smart” tv right before Christmas. I brought the first one home and mounted it on the wall - no easy task by myself! That tv just died within a week. I bought the BestBuy protection plan so I called them to come repair or replace only to find out I have to call TCL technical “support”. After three very frustrating calls with people who “speak” English as a second language and can provide no support I took the tv off the wall and returned it to BestBuy. I should have bought another brand but I just exchanged it for another TCL Roku set. This one hasn’t died yet and I’ve not shot it- yet, but it is not a quality TV set. It loses WiFi connection daily and will not reconnect. Beware before you buy a TCL Roku smart tv. Spend a few extra bucks and get a reliable brand somewhere else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great picture but does not fully function
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love TCL. They have become a victim of their own success. If you DO NOT use Netflix, this is a great set. Netflix DOES NOT work with this TV. No clue whether this is a Roku or TCL issue but after at least 15 hours on the phone with tech support neither will own the issue and I have actually had to plug in a fire stick to get Netflix on my brand new "smart" tv. SOOOO disappointed in TCL and Roku support, I will not purchase another of this brand. They are not interested in customer service at all. Roku is slightly better. At least they have a forum... But they just do nothing with the 11 plus pages of complaints about this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tikizen,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the Netflix streaming channel on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great Price but bad product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience with BestBuy but the TV is not great. We have had this TV for around 1 year and at least once a week we either lose Audio or there is a lag between Video and Audio. The only solution is hitting the reset button at the back of the TV and have it reboot :(
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NeilC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Below average quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio was broken about 10 months after we got the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EL930,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL 65" Class 4 Series
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased TV in April of 2020 and ten months later was seeing a flashing green picture with vertical lines through it! Should be within standard 1 yr. warranty though. Probably won' t buy TCL 65" next time.....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Broken tv after only 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 2 years. Black screen of death! I won't ever buy a tcl again.
No, I would not recommend this to a friend