Customer Ratings & Reviews
- Model:
- 65S425
- |
- SKU:
- 6323856
Customer reviews
Rating 4.6 out of 5 stars with 1711 reviews
(1,711 customer reviews)Rating by feature
- Picture Quality4.1
Rating 4.1 out of 5 stars
- Sound Quality3.9
Rating 3.9 out of 5 stars
- Brightness4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers value the 65" Class 4 Series LED 4K UHD Smart Roku TV for its excellent picture quality, affordable price, user-friendly interface, and the convenience of Roku. While some users have concerns about the remote control's responsiveness, durability issues, screen malfunctions, short lifespan, and insufficient volume, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
SCREEN STOPPED SHOWING
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen stopped working after two years. Worked great before then, then just went black and no reset worked.
No, I would not recommend this to a friend Rated 2 out of 5 stars
BLACK FRIDAY DEALS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the product back-lights went out. Sometimes it would stall in loading the picture... overall grade C+ for the price and how long it lasted
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Dead in 2 years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this product on Feb. 13. 2020. The TV died Jan. 30, 2021. Shouldn't have brought an off brand TV.
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having this only one year the screen now has lines through it and from what I have read will cost more to fix than what the tv is worth.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bamboo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
doesn't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought the TV in Jun 2020 stopped working Jun 2021, I would not get this TV. picture was good while it lasted.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV based on research, user reviews, and price range. It was easy to set up but the the picture is awful. Definitely not HD with some pretty severe pixelation, especially in the blacks. With Best Buy having curbside pickup we had to order online. If I had been in the store with this TV on display, I’m sure I would have walked right past it. We tried to work with the setting and even tried using a different internet connection. It was the TV. We will stick with our tried and true Samsungs from now on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Supergirl67,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and not the experience we expect or want for our customers. This TV typically produces a great picture. If you still have the TV, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Good TV mine just broke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke within 7 months but at least TCL is refunding. I will likely buy a tcl just not 4 series.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke down in 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had my previous tv for 15 years. I bought this six months ago and was in the middle of watching a show when it turned black. It took the company a week to come repair it. Best buy was useless. They should not be carrying devices that are bad quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This is bad quality tv!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in 2020 and not even 6 months in the picture was all jumbled...went to settings and the only thing was "movie" that the pic was normal..all other settings were jumbled....now it is almost 2 years old and samething has happened again. I would expect better quality and for a tv to last at least 5 years! Junk in my opinion!
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Buy beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working after 2 years.. Will never buy TCL Again.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Dead under 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely 2 years old and just decided to not power on anymore
No, I would not recommend this to a friend Rated 1 out of 5 stars
TV makes noise when rewinding and fast forwarding.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV because it was a great deal. After setup and using it for 24 hours, I noticed every time I used the rewind/fast forward button it made like a cracking noise. I called best buy, they replaced it with a new TV. The new tv has the same issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mari,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. The cracking noise that you have described sounds rather unusual. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TV after about 20 Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV on 5/21. Today is 6/14. Today a strange horizontal line started showing up across the entire bottom of the picture which is different colors than rest of screen and won’t go away. I cannot return it because it’s past a 15 day return window. Very disappointing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cheap parts
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main board blew within the first year, and the backlights blew within 1 year 9 months of having it. I have another TCL tv that also had the main board go bad…. wouldn’t recommend!
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Didnt even work for 24 hours
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only had it 24 hours and the screen went blank!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST. TV. EVER. I purchased this TV 12/16/19. I had several little problems out of it, but after only 14 months (2/18/21) the screen went out. $450 is a lot of money to invest in something that only lasts 14 months. Very disappointed. I would never buy this brand again or recommend this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi sr8490,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst buying experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst buying experience ever Purchase on Black Friday. Took a month to actually get the TVs. Had to go to the actual store. No one can seem to find the ones that were shipped with the freight company and everyone we spoke to at the one 800 number basically said there’s nothing they can do about it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your order. For better assistance with your order, you would want to contact Best Buy Customer Support directly as they are the best equipped to assist in this matter. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dead pixels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a month and already has some dead pixels. I will be returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jallen12,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this so that we can better understand what you are experiencing. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality that won’t last
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen blew out slightly over one year from purchase so it is not covered. The screen won’t turn on at all so it is unusable. Don’t want to invest the money to fix it because the quality is so bad. Don’t buy this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the picture quality was poor and the tv went black screen in less than three years. piece of junk!
No, I would not recommend this to a friend