Customer Ratings & Reviews

Lasted 3 years the led back light went out. Did all troubleshooting with no luck. Great picture but should last longer.

Bought the tv November 2019. Its July 2023 and the screen is dead already. Sound plays but no picture comes on. I called support and they basically told me to get a new tv. This tv has caused us problems for three years. It will freeze and become unresponsive, shut off unexpectantly, and disconnect our soundbar from time to time. Won’t be buying another TCL.

These tvs (55-65 in) are great picture performers, especially for the price. That's the hook. UNFORTUNATELY, THEY ARE FAILING LIKE CRAZY. TCL BECAME POPULAR IN WINTER/SPRING 2017. IF YOU SIMPLY GOOGLE THE BLACK SCREEN ISSUE ,YOU WILL SEE AN UNGODLY NUMBER OF REPORTS OF FAILURES BETWEEN YEAR 1 (END OF WARRANTY) AND YEAR 2. It starts like this: intermittent black screen with audio that seems to fix itself. ***Countdown to worsening intermittent failure has begun. It will progress to a point that you need to unplug or factory reset it to bring it back. ***Countdown to imminent complete failure has begun. COMPLETE FAILURE: WILL REQUIRE T-CON BOARD AND/OR POWER BOARD REPLACEMENT AND/OR POSSIBLE LED STRIPS. IF YOU ELECT TO REPAIR, IT IS AT YOUR OWN RISK OF IT SIMPLY HAPPENING AGAIN AS THE PARTS ARE NOT UPDATED TO STOP THE ISSUE (TCL doesn't even acknowledge the failures are happening). Keep in mind the pricing for TCL has dropped 1/3 -1/2 of what they were just 2 years ago. So odds are, unless you are willing and able to repair it yourself, you will wind up simply replacing the TCL tv (but hopefully not with the same brand. At least until they learn to take care of the buyers that gave them a chance and got burned 13-24 months after purchase). In my case, 65s405 / 23 months / $900 WASTED. JUST GOOGLE IT. They were too new for the problem to show itself back then. THE INFO IS AVAILABLE NOW.

Great tv for the price. Have a 55in in this brand and it works well too. This one will go in my living room

Awesome quality image! Perfect for watching sports, Netflix... nice color balance!

I like the TV and it responds quick. The down side is I have had to re-set it 3 or so times since February 2020 and its only June 2020.

I’m glad I waited as long as I did to write this review. My house if full of TCL TVs. I have a 42” in my bedroom, two 32” in my kids rooms, a 65” in my Living room and a 55” in my den and office. Last year, after just over 3 years, I had to replace my 55” cause the screen went. I replaced it with another TCL. Now, after just over 3 years, the 65” went as well. TCL TVs will not last. Although I have recommended TCL TVs for years to friends and family, that ends today. Their TVs will only last just over 3 years. Spend the money on a more expensive brand that will hopefully last longer.

I got this TV end of 2019 and it work fine for the first months. After 4 or 5 months start having issues using the apps. There a delay when you press the bottoms. You press it a up or down arrow bottom, and it does move - after a few seconds it moves and free the tv. You get kicked out of the apps and you need to turn off the tv to get it back to work. Its not one one app. All apps (netflix, youtube, roku, hulu...) have the same issue. I usually have to factory reset every month to have it working ok. The tv is good, but I ended up buying a roku machine separated from the tv to have it working normal. I know its not the internet in my house because I have other tvs that works just fine on the wifi.

I do not recommend this tv. I have had it for less than a year and have to keep resetting it because the channels don't match the guide. I click the Netflix button and Netflix appears on the screen for less then 15 seconds and the tv goes to the homepage and I have to do it all over again so I have to go to settings and reset it so I can watch Netflix. It does it with other apps too. I gave it to stars because the picture is beautiful and I like that I can pause the tv for 90 minutes but it is not worth the money I paid.

I must've gotten a bad egg. I was super pleased with this television . GUI looks great. Very easy to navigate. Fast response time. 3 hdmi ports. 4k xbox ran smooth as well. I had no complaints . 10 days into usage however the screen went completely black. I returned it and exchanged it for a Samsung. Not as happy with samsung but afraid of risking dead screen again . Samsung is clunky to navigate around menu screen . Doesnt have a power button on tv except on the remote . And only has 2 hdmi ports. I wish this TCL would've lasted longer

Purchased as a replacement during the pandemic. The selection in store was very slim. However, this was a great buy.

The remote stopped working within the 1st year. None of the replacements work properly. Then the TV just stopped working... weeks after the warranty expired. I WILL NEVER BUY ANOTHER TCL.

Terrible! Great tv but screen needed repaired after 9 months. Went black. 11 months later same problem. Did research and the tcl tv lasts 1 year to 2 years. Lot of people are having same trouble. Never again will i pay $1000 for a tv from this company.

After 2 years the screen has gone out and the tv no longer works. I called TCL and they said it’s probably the backlight and it would need to be replaced. I thought it was a good tv up till this point, but if a tv only lasts 2 years something is wrong.

Bought june 2020 and its now breaking as of 1/13/2024. Im not rough with my electronics and the screen is already dying out. Do not buy! Tcl!

This TV was excellent. Until the June Roku update essentially bricked it. Now, my internet connection flickers out every minute. I tried everything to fix my internet before realizing that it is in fact a software issue with the TV. Be aware that Insignia (Best Buy) does not provide software support. I talked to support for a while and got no "support." Basically, they said, "Oh? That sucks. Deal with it." So enjoy your TV for a few years. That is all you'll get.

Tried to do a software update because AirPlay wasn’t working. A tv that worked last night won’t work anymore because of a software update.

It was a great tv until it wasnt. Just over 2 years old and it put itself into recovery mode and wont come out! Nothing will work. I contacted best buy but they said they cant really do anything because its out of warranty. I contacted TCL and they just gave me steps to reset and because ive done them all, there is nothing for them to do. I have to reach out to tv repair person and hope its not more than what i paid for the tv... would never buy a tcl after this!

Take it from me, do not buy a TCL TV. I bought two of these TV's two years ago, and the backlight just went out with one of them. Apparently this is a huge issue with TCL, just Google "Roku TCL" and the first thing that pops up is "screen is black." TCL customer service offers zero support if you didn't buy an extended warranty. This is unheard of for a 2-yr old TV. Spend some extra money and buy a better television.

I purchased the TV and I was very Happy, until I noticed it doesn't process deep black colors good, that color is distorted and with a purple tint.. Called TCL and they send me a new TV. It does the same thing. I compared it to the TV a friend has and my friends does the same thing. Other than the deep blacks being distracted this is a good buy for the money, but don't expect perfection here.